Hosted CommunicationsProduct Brochure

Communicationsas a Service

Delivering

Voice Applications as a Service

Our hosted voice applications, delivered from highly-resilient, telephony-

grade data centres, can add value to any existing on-site PBX

infrastructure or hosted voice service, including IP Centrex services

provided from the TeleWare Intelligent eXchange platform. 

Applications can be delivered to your site(s) over a variety of

connections, including SIP Trunking, broadband and leased lines.

Deploying the Complete SolutionThe telephony applications are delivered as a fully managed service,

removing all support issues and can be scaled to ensure you have a

solution that meets changing business requirements and maintains

pace with new developments.

Resilience and service continuity are critical to your business and so all

applications are provided from our redundant and resilience data

centres. Where we are providing you with IP Centrex services for your

call switching, we also provide a free DDI redirection capability, routing

your calls automatically to alternative numbers such as your home or

mobile number if your network connection should fail.

Pay for what you needNot all users have the same telephony requirements. Therefore, our

solution allows you to pick and mix to meet your business requirements

on a per user basis.

We are in the unique position in the hosted telephony market of owning,

operating and developing all applications for our own system. This

ensures the system is maintained at a high standard and remains

evergreen with support for new developments in the market.

Hosted Telephony Applications

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Flexibility and scalability to suit current and future requirements

Cost efficiency – only pay for what you use

Access to state-of-the-art voice services and applications

Hosted Applications delivered over both IP Centrex Services and an existing PBX infrastructure

Try IP telephony applications with no capital outlay, risk or commitment

Worry-free telephony applications with our fully managed service

Per user services for new and existing voice systems

Mobile Office

Call Recording

Instant Conferencing

Voice Messaging

Intelligent Assistant

Intelligent Number

Hosted Telephony Applications

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Web Assistant

Fax to Email

Intelligent NumberIncrease the number of calls answered first time with a single virtual number

Fax to EmailFaxes received on your voice number and collected through your email inbox

Mobile OfficePBX features such as conferencing and call recording plus cost saving from low cost routing on mobile calls

Intelligent AssistantEnsure all your calls are answered when you are unavailable with alternative contacts and dynamic team working

Instant ConferencingRun impromptu virtual meetings, no pre booking required

Voice MessagingNotification and retrieval of messages from phone or email inbox with access from any location

Web AssistantReduce administration delays and manage your own voice services online

Call RecordingSelective or blanket recording of calls from any phone, including the mobile

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Improving Communications with Hosted Applications

Business ServicesFor 80% of customers, the telephone is the first point of contact with your business. So, it’s important your phone system handles calls efficiently and cost effectively and gives a professional image for your business living up to your callers’ expectations. With our Communications as a Service model you can put all your communications needs in our hands and concentrate on your business.

Connectivity IP CentrexTelephone Services over your broadband connections SIP TrunkingConverged services to reduce costs 

Wireless ExtensionsConnecting your mobile phones to your IP Centrex system to create a wireless office and reducing mobile call costs

Inbound Call Management

 Auto Attendant

Direct incoming calls to someone who can help

 

IVRAutomated handing of inbound

calls to optimise use of resources 

Voice FormsCapture structured information

from callers

Voice Services Mobile OfficeBusiness telephony features on the mobile including conferencing, call recording and other call handling services 

Call RecordingSelective or blanket recording of calls from any phone, including the mobile 

Instant ConferencingOn demand conference calls where you only get charged for the cost of the call  

Broadcast ConferencingConferencing in listen only mode for large volumes of attendees

Team Working 

Team NumberShare calls between team members

based on skills 

Queuing TeamACD-like functionality with queuing in

the cloud freeing resources by reducing demand on PBX ports

 

Agent ManagementA tool for team supervisors to manage

agents 

Wall boardsReal-time statistics display on calls

answered 

Virtual Call CentreSmall location independent teams with

contact centre type monitoring and control

Call Handling 

Business MailboxCentralised mailboxes for voicemail

with SMS and email notification options

 

Fax MailboxA secure and versatile alternative to

centralised fax machines 

Announcement MailboxUpdates and announcement

distributed as a secure recorded messages

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from our Data Centre to your Business

A Managed Service

Fully Managed ServiceWorry-free communications at a fixed cost per month

Services when and where you want themFlexibility to support different work styles including mobile and distributed workers

Data Centre ServicesResilient services provided from our redundant multi-location data centres

Per DDI ResilienceReduce risk of downtime and minimise disruption

PSTN MinutesCompetitive call rates both local and international

Free On-net CallsReduced costs of communications

Cloud-based Service OptionsReduce or remove impact on on-site hardware

SIP TrunkingLease LinesBroadband

ScalableSize up or down to meet your current & future requirements

SecureLayers 3 & 4 based security for protection against attack

Hosted Communications Benefits

Hosted Communications solutions provide you with a high level of future proofing. Services and numbers of users can be varied at any time to suit changing business needs. Our platform is based on the SIP protocol, an industry-standard that has gained widespread adoption, combined with a network infrastructure that enables extremely high data rates.

Future Proofing

With a Hosted Communications solution, upkeep becomes more cost-efficient as companies are not required to employ specialist engineers to maintain proprietary equipment.  Instead, all support for your applications is provided as a managed service.

A Hosted Communications solution can make it easier for companies to offer staff the option of remote working. Staff can be located anywhere, whether at home or at a remote site, and still have full access to their network and to the full business telephony services.

Call Cost Savings

Savings on Maintenance

Flexible Working

Deliver IP Telephony applications without any additional servers to support or engineer training needed.

Operational Savings

As a Virtual Network Operator (VNO), Hosted Communications uses a number of partner carriers to deliver best-of-breed, high quality and cost effective networking services throughout the UK.

National Coverage

We offer an end-to-end service and provide a totally managed service including the on-site hardware.

Provided as a Managed Service

Hosted Communications can be used to provide a common set of applications across dispersed sites and multiple existing PBXs as well as over IP Centrex connections for home workers and to a mobile workforce.

User Acceptance/ Consistent Access

Telephone as a Strategic Asset

Simple to Use

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Free inter site calls between users – via internal IP telephony network. Save money on existing telephony costs. (applies to customers taking our IP Centrex service)

Use of Reports can move the telephone from a practical locally acquired service to a centrally specified and supplied strategic operational, marketing and management tool set with the ability to monitor telephone performance standards

Hosted Communications services are designed to be a simple and worry-free offering of consistent and easy to use services with maximum flexibility to meet the differing needs of your employees.  The applications enhance employee telephone-based productivity and the services are business, not technology, led services which anyone can administer.

The benefits above are those provided by the use of our Hosted Communications services. The applications themselves also provide strategic benefits to the business and these are detailed in our Intelligent Office and Intelligent Connect brochures. There are also platform benefits regarding resilience, security, reliability and cost savings which are covered in our Intelligent eXchange Brochure.

Communications In Safe HandsWe have been providing managed and hosted communications services to business customers in the UK since 1997, and IP Telephony based services since 2001. 

A key consideration when putting your communications in the hands of a third party is to ensure they have the experience and reliability and flexibility to deliver the service your business needs. We provide a wide choice of business applications, the ability to utilise your existing assets and options for survivability, scalability, network convergence and fixed mobile integration.

Please see relevant Vertical Brochures for more information on specific industry applications.

www.teleware.com

EnterpriseSmall Business Homeworker

Police Public SectorRetail

Stadia Manufacturing & LogisticsFinance

Online: www.teleware.com

Sales: +44 (0) 1845 52 11 14

Email: enquiries@teleware.com

Hosted Communications provide voice services and telephony applications as a scalable managed voice solution that will reduce operation costs and benefit from low rental and highly competitive call costs. We do not own the network and therefore have the ability to deploy over a wide variety of networks to meet business needs. Connectivity options include SIP Trunking, IP Centrex voice switching, with a full features PBX with Class 5 switch capabilities, and deployment of applications over your existing PBX or mixture of PBXs.

This document is provided for information only. In line with company policy of continued improvement of products and services, TeleWare reserves the right to alter product specification without notice. TeleWare is a registered trademark. Copyright © 2010 TeleWare plc

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