HUMAN CARE The Housekeeping Department Is responsible for providing efficient and excellent service with regards to cleanliness, orderliness and sanitation of the entire public areas, guestrooms of the hotel. We also provide assistance to the guests and hotel patrons alike whenever it is possible. It is headed by the executive housekeeper. Types of Housekeeping Domestic – refers to housekeeping maintenance in a house Institutional – applies to commercial lodging establishment like: Hotels

Resorts Inns

Basic Laundry Operation Flush Break Main Wash/Suds Carry Over/Suds Intermediate Rinse Bleach Rinse Sour Soft Extract Housekeeping Services Valet – in charge of the car of the guest and brings the car in the hotel garage Doorman – welcomes the guests as the comes by the hotel Lobby man – assists the guests as they passed by the lobby area, cares and maintains the lobby

area Receptionist – receive the as they entered the hotel and assist the guest by leading them to where

they intend to be served Front Desk Officer – discuss the tariff amenities, policies and make promotion of the hotel Bellboy – bring luggage from the reception lobby area in the room. Room boy/Chambermaid – receives the guests in the Room open and operate appliances Do housekeeping Change linens Provide supplies Butler – took care of the personal needs of the male guests Powder girl/Powder Lady – took care of the personal needs of the female guests such as arranging clothes and dress in dressing and bathing Laundryman – in charge of the laundry of clothes, uniforms, linens, bed sheets, curtain and guest

formal dresses see to it the guests clothes are properly.

Bed Making No. of Name Purpose Characteristics Sheets 1 Bed pad to protect and cover the mattress thick absorbent not smooth sturdy 2. Bottom sheets to cover the bed pad and the mattress soft, cottony, color coordinated 3. Underline to underline the purl side of the thin soft color coordinated 4. Insert to add warmth to the blanket featherly cotton fillers 5. Blanket no cover and warm the guests knit side up and part side down 6. Bed Cover to cover the whole quilted fleece type thick but soft over 7. Pillow Case slips to cover pillows and the slips pillows covered which slips Abbreviations OoO Out of Order VC Vacant Room DnD Do not disturb VIP Very Important Person VVIP Very Very Important Person VR Vacant Room VD Vacant Dirty OoS Out of Service QBS Queen Bed Sheet FT Face Towel SBS Single Bed Sheet LaF Lost and Found GM General Manager SL Sick Leave VL Vacation Leave Amenities – morning kit Tissue paper Soap Shampoo/conditioner Lotion Toothbrush/toothpaste Comb and toilet paper Linens Cleaning Supplies Equipments Bed sheets Soap Materials Towels Detergent Mops Drapes Dried cleaning Brooms Table cloths Way Pale Table napkins Polishing way Trash bin Deodorizer and pledge Household Services I. Cleaning living rooms, bathrooms and bedrooms a) Procedure

Direction – top to bottom Washing – scrape, wash, soap, rinse b) Standard – clean (dirt) orderly, sanitized (germs) c) Employee/Client – good service II. Washing Clothes – breaking, extract, softening a) sort – size, color b) wash – according to fabric 1) cotton 2) polyester 3) pina/ramie 4) wool 5) silk non-colorfast colorfast III. Prepare Hot/Cold Meal IV. Prepare Dining Area Ironing Shirt 1. Collar – backside and frontside 2. Button line – 3. Hem line – left to right 4. Cuff – frontside and backside 5. Lapel – left to right 6. Button whole – 7. Sleeves – frontside and backside, left to right

Folding – fist, middle and last button

Room Status Economy Studio Standard Suite (Connecting room) Deluxe Steps of Laundry Inside your Vacuum Cleaner Parts of Polisher Handle Cord reeling Hook Tube Assembly Polishing Pad Types of Bed

Single Bed 36 x 75 Double Bed 54 x 75 Queen Bed 60 x 80 King Bed 78 x 80 Rollaway Bed portable bed Room According to Number of Bed Single Room room with single bed Twin Room room with 2 or 2 single bed Double Room room with 2 or 1 double bed Double Double Room room with 2 double bed or 2 queen bed King Room room with king size bed Sizes of Bed sheets Bed pad 60 x 80 Blanket 85 x 90 Bed Sheet 90 x 110

TURNING POINT PROVIDE HK SERVICES – BED MAKING PROVIDE VALET/BUTLER SERVICE LAUNDRY AND IRON CLEANING PREMISES PREPARE ROOM FOR GUEST PPE – Personal Protective Equipment White Polo Pants Rubber Shoes Apron Gloves Hair Net Mask SOP – Standard Operations Procedure Polisher – Left to right, Z motion Mopping – Left to right, Z motion Squeeze – Moving backward Vacuum – Push and pull N motion (Follow fiber) Floor – From left to right, down 2 Kinds of Throwing 1. Butterfly 2. Fisherman Bed Making 1. Bed Pad – To protect liquid 2. Bottom Sheet (Mitre – My Turn) 3. Blanket (Wrong Side) Edge 4. Duvet 1 Foot 5. Top Sheet Edge 6. Comforter 7. Pillow Case 3 Kinds of Amenities 1. Room 2. Bathroom 3. Hotel Housekeeping Provider 1. Cleanliness 2. Orderliness 3. Sanitation

4. Guest Comfort 5. Eye Appeal 6. Safety 7. Material Control and Preventive Maintenance 8. Guest Relation Valet Roles and Responsibility 1. Personal Services 2. Attend Customer Needs 3. Communication Butler Service Offered 1. Shoe Shine 2. Food and Beverages 3. Laundry and Iron 4. Unpack 2 Kinds of Fabric 1. Natural 2. Man Made Steps in Washing 1. Sorting 2. Breaking 3. Sudsing 4. Bleaching 5. Rinsing 6. Sour and Soft Softener 7. Extracting 8. Extradictor Extracting Process of Ironing 1. Collar – Back and Front 2. Button Hole – Back of Button 3. Him Line – Left to Right 4. Cuff – Back and Front, Left and Right 5. Lapel – Left to Right 6. Button – Left to Right 7. Sleeves – Front and Back Floor Polisher Manual 1. Handle 2. Switch 3. Cable Hook 4. Cord 5. Handle Tube

6. Plug 7. Latch 8. Handle Strut 9. Motor Gear 10. Brush 11. Rubber Guard Vacuum Parts 1. Switch 2. Handle 3. Clamps 4. Suction Inlet 5. Flexible Hose 6. Tube Wand 7. Master Nozzle