how are nhs subscribers using patient opinion?
DESCRIPTION
Different uses for online feedback in the NHSTRANSCRIPT
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How are people using this?
James Munro
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Depends on your metaphor
Survey?Newspaper?Conversation?Healthcare?
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Culture change
??Reputation
Data
Involvement
Service improvement
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Data
What are people saying about…?
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Reputation
How do we look?
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Involvement
How do we empower our users and carers?
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Service improvement
How do we continuously improve?
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Culture change
Bringing the patient voice into the heart of care
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Or just being human
Giving the organisation a friendly face
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james.munro@
patientopinion.org.uk