how can collaboration and communications tools effectively drive business performance for years to...
TRANSCRIPT
Paul Clark
General Manager – UK&I
How can Collaboration and Communications tools effectively drive business performance for years to come
Collaboration
2
Undisciplined Collaboration
Disciplined Collaboration
CentralisedAutonomy
(Silos, Fiefdoms)
Disciplined Collaboration*: The leadership practice of properly assessing when to collaborate (and when not to) and instilling in people the willingness and the ability to collaborate when required
Perf
orm
ance
from
Col
labo
ratio
n
Performance from decentralised work
HL
H
L
* Collaboration – Morten Hansen, Harvard Business Press 2009
Collaboration
3
Evaluate Opportunities
for Collaboration
Spot Barriers to Collaboration
Tailor Collaboration
Solutions
• Not Invented Here• Hoarding• Search• Transfer
• Unification Lever• People Lever• Network Lever
Insular Culture
Status Gap
Self- Reliance
Fear
Competition
Narrow Incentives
Too Busy
Fear
Company Size
Physical Distance
Information Overload
Poverty of Networks
Tacit Knowledge
No common Frame
Weak Ties
Unifying Goals
Competition on the outside
Build T-shaped Managers
Build Nimble Networks
Collaboration – Morten Hansen, Harvard Business Press 2009
90% of Enterprise Employees Work Off-site
46%
27%
17%
10%
of Enterprise Employeeswork off site some of the timenone
More than half their time
Quarter to half of their time
Quarter of their time or less
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
NO LONGERTOGETHER !
4
Mobile Working is Growing
5
50 % of
Western Europeworkforce mobile
in 2013
Cost savings from reduced real estate
Attraction and retention of talent
More agile and responsive business
Safeguarded business continuity
Employee wellbeing
Increased productivity of employees
Upgraded management culture
We’re Conferencing More Than Ever
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
44%
62%
83%
56%
38%
17%
Video Conferencingwith a webcam
Web ConferencingWebinars/Webcasts
Audio Conferencing
NOT VERY OFTEN/NEVER ALL OF THE TIME/FREQUENTLY
6
Partial Attention Disorder
ONLY 23% gave full attention
27% were doing ‘other work’
13% surfed the internet
8% were NOT fully dressed
Source: Speed Lead, Kevan Hall, 2009
Virtual Collaboration ... a mixed blessing
7
Virtual Interaction is the most fundamental change
8
Voice OnlyFace-to-Face Voice Only
Body Language
55%
Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.
Journal of personality and social psychology 6(1): 109-114.
Tone of Voice 38%
Message 7%
Tone of Voice 87%
Message 13%
Body-less Communications
Remote engagement
9
• Clarity
• Emotion
• Power
• Identity
• Context
• Rapport
• Engagement
• Group Dynamics
Driving your Audio Presence
SpeechImpact
Voice Intelligibility
Audio Ergonomics
Beyond voice transmit/receiveBeing understood (content)Engagement and impact (results)
How your voice worksLungs and cords ... keeping them fitPitch – tone – pace – power – inflection - pause
Storytelling The art of powerful conversations
10
Unified Communications – Enhancing the Experience
Call Quality ?
Network QoS and Audio Devices
Audio Management on the PC?As simple as the old phone?
True Presence?
Mobile Telephony: overlooked
Unified Telephony ?How to juggle desk, mobile, softphones
Painless conference calls?
Getting in and staying in
11
Unified Communications – Enhancing the Experience
Call Quality ?
Network QoS and Audio Devices
Audio Management on the PC?As simple as the old phone?
True Presence?
Mobile Telephony: overlooked
Unified Telephony ?How to juggle desk, mobile, softphones
Painless conference calls?
Getting in and staying in
12
Plantronics extensive range of headsets optimised for use with Microsoft Communicator & Lync
Plantronics Voyager PRO UCNew
Plantronics Calisto 800 SeriesNew
Plantronics InstantMeetingNew
Bring it all together – The Plantronics UC ToolkitNew
Voyager PRO UC “SmartSet”
13
Next Generationintelligent headset
For Mobile Professionalutilising Smart Sensors
New
Smart Sensors that know the headset is being worn
+Intelligent s/w layer that knows
when headset is being used=
Unifying Presence
Mobile Phone Status
14
When on a mobile call
softphone presence status is
automatically updated
New
Calisto 800 Series “SmartSpeaker”
15
IntelligentSpeakerphone
with
Wireless Microphone
*
* P830 & 835 models
New
• One device for all types of telephone – PC / mobile / landline (with P830 & P835).
• Smart multiple call handling – put one call on hold and then answer another incoming call on a different device.
• Intuitive, visual user interface Caller ID, call answer/ end and mute status.
Device Availability PC / Mobile / Landline
Softphone Presence Status
Touch Screen Dialpad
Calisto 800 Series - Managing Multiple Devices New
16
• Wireless Microphone Clip (P825 & P835) for comfort, freedom of movement and impactful voice projection.
Standing while talking helps to project your voice for maximum speech impact
Mute 360 Dual MicrophoneActivates Microphone closest to your mouth
Calisto 800 Series - Sounding & Looking Natural New
Call Answer/End
17
CONFID
The Rise of the Conference Call
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“Great !!! I have eight hours
of conference calls today!!!”
– Automatically identifies conference calls in your calendar
– Reminds you minutes before your conference call is to start
– Joined the meeting automatically including all the codes
– Instantly re-connected dropped calls
– Or notify your fellow attendees about a potential delay
– Launching today for smartphones
– PC version coming soon
InstantMeeting - Joining Conference Calls the Smart Way
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New
http://www.plantronics.com/instantmeeting
Don’t Reinvent the Wheel: Plantronics UC Toolkit
Portfolio of IT best practices, recommendations and tools
Collective wisdom of customers lessons learned
Customised tools for many Plantronics UC audio devices
Aligned with a common approach to technology integration
New
20
UC Toolkit Content
Custom Interactive Setup Guides
Custom Quick Setup Guides
New
Core Content in Each Phase:
www.plantronics.com/UCtoolkit
21
Unified Communications – Enhancing the Experience
Call Quality ?
Network QoS and Audio Devices
Audio Management on the PC?As simple as the old phone?
True Presence?
Mobile Telephony: overlooked
Unified Telephony ?How to juggle desk, mobile, softphones
Painless conference calls?
Getting in and staying in
22
Plantronics extensive range of headsets optimised for use with Microsoft Communicator & Lync
Plantronics Voyager PRO UCNew
Plantronics Calisto 800 SeriesNew
Plantronics InstantMeetingNew
Bring it all together – The Plantronics UC ToolkitNew
Paul Clark
General Manager – UK&I
How can Collaboration and Communications tools effectively drive business performance for years to come
Stand 309