how good is your intranet?
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How good is your intranet?TRANSCRIPT
How Good Is Your Intranet?
ZENITH CONSULTING
Paul and George are two old friends. Paul works for a very dynamic company, which rely on fast
and efficient internal communication.George works for a very big company, but in which the
internal communication is not so good. George is part of the project team that try to improve the Intranet as a solution for
a better internal communication.
better together – www.zen-it.ro
Hello, Paul! Quite good, thank you.
Listen, I would ask you something.
Dan told me that you are an Intranet expert.
Hello, George! How are you?
better together – www.zen-it.ro
Our Intranet is not so good, but yours is great. What software programs
do you use?
I don’t know if I am an expert but, if I can, I will help
you. Ask me!
better together – www.zen-it.ro
I don’t understand. I thought everything is
related to software.
If you don’t have a good software, what can you do?
We use Microsoft SharePoint, which is very good, but there are few other
good software programs. However, the quality of the Intranet
does not depend so much on the technical solution, but on the way it is
structured and used by people.
better together – www.zen-it.ro
Let me give you an example. A painter artist uses brushes and
colors, isn’t he? With good brushes on can improve the quality of details, with bright colors the
painting will look better, but is it enough?
I think I understand now what you trying to say.
The tools are important, but most important is the artist, his vision, and his mastery.
better together – www.zen-it.ro
Exactly. It’s the same for Intranet. The Intranet is a work tool, but depends on you how well you exploit it and what value it brings to
you.
Aha, you are right. But still should not be so complicated. We plan to
do a nice looking Intranet. We collaborate with a PR agency and they have very good artists.
better together – www.zen-it.ro
Yes? But you should know that the Intranet is very different for a public web site. Without doubts, the look
is very important, but more important is the functionality.
Let me ask something: How many Intranets did you see?
Only a few. From where do you want to see them? The companies don’t
offer information about their Intranets.
The truth is, having no reference points, it is difficult to understand
what means a good Intranet.
better together – www.zen-it.ro
There is something more. A good Intranet is also a
management system. It helps you manage the information and
facilitates the processes. That’s why it is good to have someone in your
team who is an expert in management.
Unfortunately we do not have anyone with this profile on
our team. We rely on common sense,
but I see now that sometimes is not enough.
better together – www.zen-it.ro
You know what? With a little help you can also
develop a good Intranet.
It will be great.
Although we’ve worked very hard, so far we didn’t succeed. Very few people actually use the Intranet.
better together – www.zen-it.ro
Let’s build it together, than!
better together – www.zen-it.ro
What are your objectives?
My bosses wanted to have a tool in order to communicate with the
employees. We posted a lot of content, but… if
nobody read it, I think we didn’t reach our
objectives.
better together – www.zen-it.ro
Efficient communication
cannot be in only one direction. It
needs something more.
You are right. All employees should be actively involved. But how can we do this?
Objectives:•Improving the internal communication•Facilitating collaboration
better together – www.zen-it.ro
If you offer them useful
information.
Aaa. But how can I know what needs has
each individual?
Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities
better together – www.zen-it.ro
Instead of one editor, you can allow several employees to publish
information, according with their
competencies.
I don’t think they will have time to post
content. They are very busy.
Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities
Content editing decentralization.
better together – www.zen-it.ro
You might laugh, but they will save time. You just need to teach them exactly how to
work with the Intranet.
How can they save time?
Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities
Content editing decentralization.
better together – www.zen-it.ro
For example: when somebody needs help, what he is
doing?
I don’t know. He searches his emails, makes some phone
calls, asks his colleagues…
sometimes searches the Intranet.
Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities
Content editing decentralization.
better together – www.zen-it.ro
Sometimes? On the intranet should be the easiest to find an answer. The editor only writes it once and
the employee is finding and reading the answer.
It is a computer that is doing the work, this is how you save time!
Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities
Content editing decentralization. Content structuring:
better together – www.zen-it.ro
I have to admit that is not so easy to find something
on our Intranet. We’ve tried to organize
the information by departments …
Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities
Content editing decentralization. Content structuring:
Process oriented contentOne single storage place, different
presentation layersEstablishing the access rightsFeedback, new ideas
better together – www.zen-it.ro
Information can be structured in many ways.
For example, by processes or by activities.
Important is to be kept in a single place.
Yes. In order to be easy to update and find.
When everybody sends information by email, it is a general chaos and
we don’t want that anymore.
Using the Intranet it’s easier for
collaboration. In addition…
… in addition we’ll collect the
information and this will be
permanently available.
Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities
Content editing decentralization. Content structuring:
Process oriented contentOne single storage place, different
presentation layersEstablishing the access wrightsFeedback, new ideas
Virtual teams:Project teams, Communities of practice
Knowledge Management:Know-how transferDocument libraryTraining, coaching, mentorship
better together – www.zen-it.ro
Now you understand.
I’m sure that such an Intranet will be much
attractive. Everybody will want
to use it!
Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities
Content editing decentralization. Content structuring:
Process oriented contentOne single storage place, different
presentation layersEstablishing the access wrightsFeedback, new ideas
Virtual teams:Project teams, Communities of practice
Knowledge Management:Know-how transferDocument libraryTraining, coaching, mentorship
better together – www.zen-it.ro
Exactly. And you will can
concentrate also on developing the corporate
culture.
We’ll can be like a big family.
Objectives:•Improving the internal communication•Facilitating collaboration•Updated and useful information for day to day activities
Content editing decentralization. Content structuring:
Process oriented contentOne single storage place, different
presentation layersEstablishing the access wrightsFeedback, new ideas
Virtual teams:Project teams, Communities of practice
Knowledge Management:Know-how transferDocument libraryTraining, coaching, mentorship
better together – www.zen-it.ro
Corporate Citizenship
We are two extraordinary
architects!
Yes, we are. But don’t be too
enthusiast too fast. This is just a blue
print.
better together – www.zen-it.ro
That’s right. But at least now we know
how a good Intranet should
look like.
This is very important. I’m glad
I could help you.
better together – www.zen-it.ro
Thank you very much. Still, I would need your help. I know that you’ve been
assisted by a consultancy firm. Can you give me their
business card?
Of course. They still assist us. You know, always it is room for
improvements. Here it is:
www.zen-it.ro
Adresa: Dr Nicolae Turnescu 12A, Bucureşti, 050467
Tel: (021) 317.51.00 Mobile: 0729.86.79.29Email: [email protected]
ZENITH CONSULTING