how mcardle uses marketing automation to win new business with self-promotional campaigns

How McArdle Uses Marketing Automation

to Win New Business with Self-Promotional Campaigns

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chat message.

Today’s session is being recorded.

Submit ques+ons/comments during the session via chat

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the air”

How to interact with us

Lisa Arsenault President McArdle Solu+ons Lisa.arsenault@mcardlesolu+ons.com

Today’s presenters

Joe Manos Execu+ve Vice President MindFireInc [email protected]

Today’s Objectives During today’s session we will explore several avenues for marketing program success: –  The six areas of self-promotion that Lisa and her team leverage for new

business growth –  How to build a successful lead nurturing campaign: A real-world case

study –  How Lisa is growing her company by providing new, high-value services

to their customers –  Q & A

WHAT’S DRIVING TODAY’S MARKETING TRANSFORMATION

2014 MARKETING BASELINE

Why should you care about Multi-channel Marketing Automation?

In

Multi-channel Marketing Solutions

Email Direct Mail Mobile Voice Social

Led by

Strategy Informed by

Data Fueled by

Technology Op+mized for

Results

Orchestrate All Channels

Outbound channels

Inbound channels

Delivers better results §  Today’s innovative service

providers focus on their customers most critical business needs

§  #1 NEED for all customers – new customer acquisition!

§  How are you helping your customers meet this need?

What about your business?

What are you doing differently to build

your business?

Create new revenue opportunities?

r. Sample A Sample 23 Main Street nytown, US 12345-6789

M 1 A

LARGE FORMAT 30 day DRIP MARKETING PROCESS

EMAIL1 microsite Week one FSI Email.

Microsite Enter for a free print and redirect to seepip.com website.

Brochure 25 days after entry

EMAIL2 seepip.com TUbe mailer 10 days after entry 19 days after entry

POPOUT MAILER 30 days after entry

get on track with pip..

TRIFOLD Mailer 2 days after entry

Why it works!

§  Highly competitive market

§  Your customers forget about all of your services

§  Provides the Sales Team with

Sales Ready Opportunities

§  ADDS NEW REVENUE

Welcome Back Lisa

Lisa Arsenault President McArdle Solutions [email protected]

LEVERAGING SELF PROMOTION FOR NEW BUSINESS SUCCESS

SELF PROMOTION PROGRAMS

Self Promotion §  Critical part of your

ongoing marketing

§  Let’s look at some of the elements

Six Programs §  Ongoing outbound programs

–  Example: Your In"nite Tool Box

§  McArdle’s Seminar Series §  Educational Webinars §  Connect Magazine §  Lunch & Learn Seminars §  Calendar using various substrates

Start the Dialogue §  You don’t know Jack…

What’s In The Box? §  The In"nite Tool Box

§  What were your objectives?

Let McArdle update your database on an ongoing basis. You’ll see more cost-effective engagements across all channels, and greater ROI. Whether you’re building a new customer base or mining your long-lasting relationships, it pays to keep your database clean.

Your Infi nite Toolbox

Retaining and growing your existing customers is a lot more cost-effective than acquiring new ones. Knowing your customers’ preferences, and sending them the right message–personalized and delivered at the right time–will keep them coming back.

Get a grip on your customers, and don’t let go.

70%

Bad data chipping away at your margins?

The probability of selling to an existing customer is 60–70%. The probability of selling to a new prospect is 5–20% (Source: Marketing Metrics)

Spending on marketing analytics is expected to increase 60% by 2015.(Source: CMO Survey)

60%

John,Business relationships need ongoing maintenance. From lead generation to lead scoring to nurturing prospects, the upkeep can be brutal, and finding the resources to manage it can be a challenge. That’s why you need a marketing toolbox that’s not only complete, it’s infinite.See how McArdle can provide you with the resources you need. Visit your personalized website below:

JohnSample.infinitetoolbox.com





70%




60%







70%




60%



Keep your acquisition efforts on the right track.

McArdle analyzes and assesses results along the way, making adjustments to fi ne-tune your communications. Using robust analytics, our precision lead nurturing helps you segment prospects in ways that make the most of your resources, helping you achieve your bottom-line revenue goals.

80%Event-triggered marketing can potentially save 80% of your direct mail budget.(Source: Gartner Research)

You don’t have to own all the tools to succeed. Let McArdle work with your team to fi ll your resource gaps. From design to analytics to implementation, we have the people and processes to deliver results.

Nailing revenue goals?

Measure twice, grow continuously.

79%of marketing leads never convert into sales, due primarily to lack of lead nurturing.(Source: MarketingSherpa)

John,

It’s time to budget for the next quarter and the next fiscal year. Let us show you how our execution measures up to your strategic thinking, helping you make an ROI that keeps your revenue growing.

One of our experts will be calling you within the week. In the meantime, visit your personalized site below for more on how our infinite toolbox can help you reach your goals.

Contact:Rock Zang301.390.8523


[email protected]








John,



Contact:Pamela Preston301.390.8540


[email protected]








John,



Contact:Brian Payne301.390.8546


[email protected]

Seminar Series §  Seminar Series

§  Builds capability, value and differentiation

§  Leads to new business

Seminar Topics §  Mastermind Marketing §  Printing Professionals §  Beginning – Intermediate Adobe CS4 §  Interplay of Paper and Ink §  Digital Technology §  Mailing Made Simple §  Social Media

Educational Webinars

The Rapid Transformation of Marketing How to Harness Today's Innovative Programs for Successful

Marketing Outcomes

Mcardle Solutions Educational Webinar

Joseph Manos Executive Vice President

November 20th, 2013

Why they work? §  Educate customers §  Build con"dence in your

capabilities §  Demonstrate expertise §  Improved ROMI of better

designed programs

Webinar Content During today’s session we will explore the rapid transformation of marketing: §  Trends impacting marketing results §  Sales-ready leads – why they are a “game-

changer” §  Marketing automation programs/lead

nurturing/lead scoring §  Successful program case studies §  Q & A

Three Stage F/U Program §  F/U communication with both

Registered and Attendee List §  Thank you email with link to

recorded session and Pdf of presentation

§  Sales F/U with everyone

Connect Magazine §  Provide high value content to

customer/prospects

§  Remain top of mind

§  Build ongoing messaging

Lunch & Learn Seminars §  Leads from the Seminar Series

§  Lead to onsite Lunch & Learn Seminars

§  Content can vary

§  Generates new business

Calendar Program

§  Useable marketing content

§  Front & Center when they need something

§  Builds value and messaging

Self Promotion Summary

§  Ongoing, consistent messaging & touches

§  Here’s how we can help

§  Very focused on deliverables

MULTI-TOUCH LEADS TO SUCCESS LEAD NURTURING PROGRAM

ANCC American Nurses Credentialing Center

The mission of the American Nurses Credentialing Center (ANCC), is to promote excellence in nursing and health care globally through credentialing programs ANCC's internationally renowned credentialing programs certify and recognize individual nurses in specialty practice areas

Program Overview §  Program: Specialty Certi"cation

§  Theme: Get Ready… Get Set… Get Certi"ed …

§  Program Objective: Drive awareness towards certi"cation to include bene"ts and resources available based on specialty need

Rented Email

Rented Mail

Previous Data

Email address and specialty

Microsite w/Survey

Thank you

The answer to survey #2 determines where the prospect enters the drip track.

1B

Yes No

1A

Yes No

2a

2B

Yes No

3a

3B

Yes No

4a

4B

Yes No

5a

5B 6

7

8

9

10

Yes No

Yes No

11a

12 11B

1

2

3

4

5

Non Responder Any email that does not fill out the survey.

30 days

30 days

30 days

30 days

After 3 attemps, email stops and we bucket these for a future communication. We will need to know where they stopped.

10

5 days

5 days

5 days

4 weeks

4 weeks

4 weeks

4 weeks

4 weeks

4 weeks

6 weeks

All "B" emails are stay in campaign emails - they will be deployed every 3 weeks, for 3 times

Eligibility

TCO

Sample Qs

Study Plan

Start Studying

25-50-75-100

50-75-100

75-100

Done?

Applied?

Scheduled

Congrats!

Program Elements §  Target Audience: Registered nurses

that have recently completed 30 hours of CE in one of twelve specialties

§  Campaign Architecture: –  Duration: 12 months

–  Number of records: 25,000+

–  Touches: Alternating e-mail and direct mail outreach with targeted e-mail nurturing for both responders and non- responders

Comprehensive Design & Launch §  Services Provided to ANCC

–  All copywriting and design

–  Marketing program design and implementation

–  Personalized Micro site development •  All triggered activity associated with visit

–  E-mail and print development

–  Monthly results tracking and reporting

Get Certi"ed Postcard

Get Certi"ed Back

«First Name»,

It’s clear: Certified nurses stand out among their peers and are rewarded with professional confidence, a renewed sense of accomplishment, and greater career opportunities.

Of course, achieving each life-changing goal starts with a first step. So visit the link below to learn more and kick off the journey that will take you to the heights of your profession.

ANCC is with you all the way!

Learn more at:

«Complete URL»

Why Certify?Respect, Recognition, and Reward

Grow personally and build confidence ANCC certification can help validate the strength of your nursing abilities.

Gain a renewed sense of accomplishment ANCC certification provides a sense of satisfaction that you are at the top of your profession.

Be accountable for your own development Becoming certified shows that you are proactive in your career development.

Constantly improve yourself Becoming certified demonstrates initiative and a willingness to learn and take on new challenges.

Be perceived as an expert in your field ANCC certification conveys that you are an expert in your specialty, someone who is strongly committed to your profession and to patient outcomes.

American Nurses Credentialing Center8515 Georgia Ave.Suite 400Silver Spring, MD 20910-3492

Nurses Week Postcard

Reach HigherCelebrate National Nurses Week with ANCC board certification!

Learn more at:

«Complete URL»

Nurses Week Back Celebrate National Nurses Week with ANCC board certification!

May 6-12, 2013, National Nurses Week will celebrate and honor the contributions, dedication, and passion of registered nurses. RNs play a critical role in providing quality patient care and helping to improve patient safety and outcomes.

What’s the most meaningful way to celebrate and honor your own professional contributions? Take up the challenge of obtaining a specialty certification through ANCC. You’ll gain respect from employers and peers for your commitment to quality and professional growth—and you’ll be rewarded with greater opportunities for career advancement, higher pay, and leadership.

So celebrate National Nurses Week with purpose by starting the process to pursue ANCC certification today. You’ll be glad you did—and so will your patients.

Learn more at:

American Nurses Credentialing Center8515 Georgia Ave.Suite 400Silver Spring, MD 20910-3492

ANCC board-certified nurses enjoy greater:

from colleagues, because they have willingly demonstrated and validated their knowledge and skills in their chosen specialty.

in the form of higher salaries, more chances for promotion, and more invitations to take up leadership roles.

in the development and evolution of professional standards and patient care best practices.

in their jobs, because their efforts, achievements, and viewpoints are recognized and rewarded.

«Complete URL»

Subject:Subject: John,.set.your.sights.on.success!

Date:Date: Friday,.July.12,.2013.11:03:59.AM.Eastern.Daylight.Time

From:From: ANCC.Certification

To:To: Cratty,.Ken

John,

Making the decision to pursue and obtain your ANCC specialty certification

can change your career—and your life. Not only will your employer and peers

hold you in high esteem, but certification will also enable you to

Validate your nursing abilities and build your confidence,

Qualify you for promotions and new opportunities,

Demonstrate your commitment to professional and personal growth,

and

Make a difference—in your profession and in your patients’ care.

As you prepare to take your exam and join the elite ranks of nursing today,

remember that ANCC is here to support you at every step on your journey.

JohnSample.getancccertified.com

ANCC

8515 Georgia Avenue, Suite 400

Silver Spring, MD 20910-3492

To Contact Us by Phone:1.800.284.2378

To Unsubscribe, Click Here

Personalized Micropage

Results Results Achieved §  Response rate: 22.54%

§  Visit Rate: 5.83%

§  Responding Nurses: –  Increased certi"ed nursing program sign-ups –  This was the overall program objective –  2089 or 7.59% –  They were thrilled with the results!

HOW YOU’VE GROWN THE BUSINESS BUSINESS GROWTH DISCUSSION

Transformation

You’re not the same company you were !ve

years ago…

What’s changed?

Ongoing Evolution

What have you learned over the

years?

Challenges Lisa quote, “You can’t be fearful of the

value of what you are offering the customer!

What do you view as the biggest challenge you

face today?

Customer Needs

How have corporate customers changed?

Disrupted Industry

Constantly changing but most companies are

searching for new revenue…thoughts?

Ideal Customer Pro"le

We’ve spent a lot of time discussing the ICP for your target prospects

and customers…

How has this helped you?

Three Key ICP’s –  Outside sales team –  $$$ of product or service –  CRM or good data base

Sales Team Evolution

Good Food vs. Bad Food Over the years your sales team has

changed.

What’s your sales vision today?

Proposal Evolution One and Done Programs

versus One Year Programs.

What’s your strategy?

Unique customer deliverable

In many ways, you look / act like an Agency not a

printer…

Is that by design?

Marketing your own company “Build the proposal pipeline for sales”

We were talking about Dscoop and their message of consistently marketing

your business…

You commented…but most never !nd the time!

Summary §  Today’s marketing requires more targeted, ongoing

lead nurturing and sales ready programs –  For YOU and your customer

§  Your customers have programs but they don’t know you can help them – they forget about you

§  Grow your revenue by leveraging Marketing

Automation for you and your customers

Thank you!

Thank you! Joseph E. Manos Execu+ve Vice President [email protected] 916-‐284-‐8112 mobile