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How Organizations Leverage Mobile to Transform Business Operations and Protect Sensitive Data Eric Owings, Mobile Solution Consultant, AirWatch by VMware

Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

A Little Context and Background

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1,600 employees

16 languages

10 global offices

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10000

10,000 customers and growing

150 countries

Our Mission: Simplify Enterprise MobilityTM


Comprehensive Mobility Platform

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Manage the Device Manage the Workspace

Apps Content Email Browsing

Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential. Copyright © 2012 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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The Mobile Journey


5 1970 2000

Martin Cooper, senior engineer at Motorola made world’s first mobile phone call Motorola released

first commercial mobile phone “The Brick” for $3995

The BlackBerry 850 was the first handset released by BlackBerry

Average consumers started purchasing mobile devices


6 2000 2007

First touchscreen phone

Full color displays are introduced

Cell phone design becomes a factor

Apple introduces the iPhone for $499


7 2008 2010

Verizon launches first widespread 4G LTE network across US

Samsung for Enterprise (SAFE)

BlackBerry 10

Samsung KNOX

Apple reaches 50 billionth download


8 2011 2013

HTC releases first Android phone

Apple introduces the iPad

Apple launches SDK and App Store launches with over 500 apps

Android Market launches with 50 apps

RIM launches App Store

Android phones pick up sales with Motorola Droid, HTC and Samsung

Microsoft releases Windows Phone 7


Growth of Mobile

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Mobile worker population will

reach 1.3 Billion in 2015 Source: IDC Worldwide Mobile Worker Population 2011-2015 Forecast

Tablets are forecasted to reach

467 Million in 2017 Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, 2010-2017, 3Q13 Update

Mobile phones are forecasted to

reach 2.128 Billion in 2017 Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, 2010-2017, 3Q13 Update

Over 60% of workers report

using a personal device at least once a day in their work Source: Gartner Bring Your Own Device: The Facts and the Future, 11 April 2013


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Industry Trends


Device Portfolio Expanding

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Android Apple iOS BlackBerry

Windows Mobile

Android HTC

Kindle Fire Lenovo

Motorola Panasonic Samsung

Apple iOS BlackBerry

Windows Mobile Windows Phone

Devices Smartphones

Tablets

Laptops Mac

Windows 8

Peripherals and M2M Diagnostic

Printers Scanners Sensors

Limited Choice Android API Proliferation

Complete Portfolio

Present Future

Past


Evolution of Enterprise Devices

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Past Present Future

DOS / Windows Mobile

BlackBerry / BES

Windows Embedded

Android – OEMs

Apple iOS

Windows Embedded.next

Multiple consumer platforms

Consumerization of Enterprise Devices


Pace of Mobile Innovation

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Android Apple BlackBerry Windows

Android 1.0 Cupcake 1.5

Donut 1.6 Éclair 2.0 Froyo 2.2

Gingerbread 2.3 Honeycomb 3.0

Ice Cream Sandwich 4.0 Jelly Bean 4.1

Kit Kat 4.4

iOS 1 iOS 2 iOS 3 iOS 4 iOS 5 iOS 6 iOS 7

BlackBerry 5.0 BlackBerry 6.0 BlackBerry 7.0 BlackBerry 7.1

BlackBerry 10.0 BlackBerry 10.1 BlackBerry 10.2

Windows Mobile 6.1 Windows Mobile 6.5

Windows Phone 7 Windows Phone 7.5 (Mango)

Windows Phone 8 Windows Phone 7.8 Windows Phone 8

Smartphones, Tablets, eReaders, Netbooks, Smartwatch, Rugged

iPhone, iPod Touch, iPad, iPad Mini,

Apple TV

Smartphones, Tablets Smartphone, Tablet,

Rugged

40+ Manufacturers 1 Manufacturer 1 Manufacturer 15+ Manufacturers


Security Model is Evolving

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Device-level

App-Level Container-

Level Data-Level


Market Consolidation

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MDM

Email

App Catalog

SDK

App Wrapping

EMM Platform

Content Collaboration

Containerization

Peripherals

EMM Platform

M2M (IoT)

Virtualization

Past Present Future

End User Computing


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Opportunity and Risk


Mobile is Transforming Business Processes


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Lani Quarmby, associate general counsel at Bank of America, warned that her firm would not take kindly to a data breach caused by an outside law firm's BYOD program. "Can you imagine if a law firm had a breach? We wouldn't work with them again.”


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Key Considerations for Success


Enablement Corporate Email Access

App Catalog Wi-Fi and VPN Access

Secure Content Collaboration Multiuser Management

Flexible Deployment Options

Security User Authentication

Compromised Device Detection Restrictions

Automated Compliance Engine Asset Tracking

Application Security Email Attachment Security

Laptop Management

Balance Security and Enablement


Your Device Ecosystem

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Devices to Support Mobile Platform in your Business

Type of Mobile Deployments Phones &

Tablets Laptops

Rugged Peripherals &

Wearables Corporate Multiuser

BYOD Line of Business


Extend the End User Experience

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Business

Employee

Field Workers

Addressing Multiple Use Cases

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Knowledge Workers

Consultants

Contractors

Auditors

Management

Executives

Vendors

Suppliers


Evaluate Multiple Security Approaches

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MDM Manage the Device

Containerization Manage a Workspace

Hybrid

Example: BYOD

Example: Corporate-owned MDM MDM


Enable Next-generation Apps

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Convenience Entertainment

Loyalty Branding

B2C

Adoption Productivity

Collaboration Compliance

B2B

Automation Communication

Training Perks

B2E


Driving Deeper Enterprise Integration

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Business Intelligenc

e

Business Processes

Legacy Systems

IoT

Analytics Work Flows Identity

Mgmt.

Apps

Content

Web Security

Telecom Expense Mgmt.

NAC VPN

Email Platform

Certs Director

y Services

EMM


Design a Global Architecture

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Users & Devices

Managed by North America IT Department

Geographies

Business Units

Global Company ACME

Financial

North America

Asia

Corporate Retail Wealth Mgmt Trading

Managed by APAC

IT Department

Maintain control at a global level

APAC Enterprise Systems

North America Enterprise Systems

User 1 User 2 LOB 1 User 3 LOB 2


Cloud On-premise

Deploy faster

Avoid significant investment in technology or installation services

Easily support new devices and operating systems

Minimize internal change management challenges

Avoid significant firewall changes

Integrate with enterprise systems through a secure and encrypted connection

Install on physical or virtual server

Tight control over environment

Control upgrades and maintenance

No transmission and storage of data off site

Manage data lifecycle and retention

Collect and retain appropriate level of PII data

Select a Deployment Method

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Mitigate Business Risks

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• Ensure Terms of Use are accepted for access to corporate services

• Inform users about data captured and actions allowed on the device

• Update agreements over time

• Assign and enforce different agreements based on:

• Consider multi-lingual agreements across the company


Protect Employee Privacy

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• GPS location

• User info

• Name

• Phone number

• Email account

• Public apps

• Telecom data

• Calls

• Messages

• Data usage

Ensure privacy of personal data

• Set privacy policies that do not collect personal data

• Set custom policies for employee- owned devices

Define granular privacy policies


Questions? Eric Owings, Mobile Solution Consultant [email protected]

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