How PARiM helps with ACS Accreditation criteria for

security companies

Criterion 1 – Strategy

An SIA Approved Contractor has clear strategic direction enabling it to deliver value to all stakeholders.

The SIA Approved Contractor can demonstrate:1.1 An approach to business that enables delivery of value to all stakeholders1.2 That they have clear policies for the delivery of service to required standards1.3 That they have a coherent plan for the business which is regularly reviewed1.4 That they have an effective internal and external communications strategy

How PARiM helps

● The stakeholders in your business are you, fellow shareholders, your staff, suppliers, bank and customers.

● If you can not control your gross margin and strategically manage your staff, you can not deliver a good level of service to any of the stakeholders.

● In conjunction with an up-to-date business plan and financial forecast, PARiM can help you deliver value.

● The software is communication centric - once switched on, the communication emails become automatic between management and staff and management and clients.

Criterion 2 – Processes

An SIA Approved Contractor has robust processes in place that ensure a high standard of service delivery to its customers and stakeholders.

The SIA Approved Contractor can demonstrate:2.1 That it has identified and understands its key service delivery processes2.2 That it has a sound plan to ensure continuity of service delivery2.3 That it has processes in place to identify customer needs2.4 That it has processes in place to monitor and manage service delivery to both customers and consumers2.5 That it has a process in place to improve its processes to the benefit of all stakeholders

How PARiM helps● Your company’s entire delivery process and service can be managed,

monitored and run using PARiM.

● The three portals allow you to check the details of your staff and shifts, the client can see that all of their requested shifts have been filled.

● Using PARiM allows you to maximise the utilisation of your workforce, at the same time improving engagement.

● Staff can request particular shifts to improve their work-life balance, holidays or absence within the agreed company parameters and check the hours they have worked.

● The staffing for every event or site can be checked, monitored and reviewed. Feedback can be received from the clients and further staffing requested all through the system.

Criterion 3 – Commercial Relationship Management

An SIA Approved Contractor promotes robust and transparent commercial relationships with its customers, consumers and suppliers founded on mutual trust and respect.

The SIA Approved Contractor can demonstrate:3.1 How it manages the procurement of goods and services from its suppliers and monitors its ongoing performance3.2 How it offers professional advice to its customers on the delivery of appropriate services consistent with the organisation’s strategy and business ethics3.3 How it manages relationships with customers3.4 How it manages relationships with consumers

How PARiM helps

● PARiM has three access portals for staff, management and clients.

● Clients can see how an event has been staffed, that all shifts were fulfilled and can authorise the hours painlessly and efficiently online.

● Using the client portal, the security company provider can demonstrate that their staff that undertook shifts on a particular event was as agreed and had the necessary qualifications e.g SIA badges and first aid certificates.

● The client portal enhances how a company can manage its customer relationship allowing feedback and interaction and removing time spent within the customer's business authorising timesheets and checking invoices.

● It can also act as a selling tool by offering the same visibility, openness , interaction and decreasing the time spent by the client authorising timesheets.

Criterion 4 – Financial Management

An SIA Approved Contractor is financially viable with sufficient resources to meet its current and future obligations.

The SIA Approved Contractor can demonstrate:4.1 That it has suitable financial resources to manage its financial obligations4.2 Strong financial processes to safeguard the interests of its stakeholders4.3 That it carries the required business insurance 4.4 That it understands the market place and has financial plans to meet its strategic direction

How PARiM helps

● The system allows the input of staff pay rates by job and staff charge out rates - this allows for the constant checking and monitoring of the gross margin.

● The continual monitoring of gross profit by the system enables the management to focus on making profit and continuing to safeguard the interests of all stakeholders.

● Whilst the system does allow the uploading of the company’s valid insurance certificate and for the relevant contacts to be input should the need arise, it doesn’t force the company to have a certificate nor ensure they have one.

Criterion 5 – Resources

An SIA Approved Contractor has sufficient technical resources to sustain its business, meeting the relevant industry standards.

The SIA Approved Contractor can demonstrate:5.1 That it has effective management information systems for all aspects of its business with appropriate back-ups and contingencies5.2 That it has the required premises, procedures and equipment to conduct business effectively

How PARiM helps

● PARiM allows control and easy management of the two key aspects of a security company- its staff and its gross margin.

● The system is cloud based and has almost limitless capacity. ● For staff details and shift information there is no need for in-house backup or data

storage or contingency plan relating to database or data.

In terms of security:

● The information moving between the user's device and PARiM's data centre servers is always protected and secure thanks to the SSL secure connection.

● Every single customer has their own database only accessible from their own system - a dedicated database. Since it is not just some filtered version of one huge pot of data, it is not possible for someone to maliciously access it.

● 24/7 and 365 day availability for your service with our Amazon Servers and their multiple data centres. Should one of these data centres fail and stop providing the service, one of the other centres will instantly take over.

Criterion 6 – People

An SIA Approved Contractor develops and implements plans to ensure its people are suitably trained, developed and cared for.

The SIA Approved Contractor can demonstrate:6.1 That it manages its human resources through clear policies and procedures6.2 That it trains and develops its people to deliver customer satisfaction and added value to an agreed standard6.3 That its people are provided with appropriate benefits and welfare arrangements6.4 That it has an appraisal and development system that encourages its employees to improve themselves6.5 That it meets the requirements of the Working Time Directive

How PARiM helps

● PARiM allows staff details, CV’s, appraisal documents, staff meeting notes or audio files and job specifications to be uploaded and attached to a staff member.

● You can also store and monitor qualifications, certificates and training notes and attach site specifications so that there is a clear understanding of the site's work requirements.

● The staff portal allows interaction with the staff in terms of work flow through automatic notifications, holiday requests and absences. The system accurately records the clocking in/out of staff to a specific job and can therefore accurately calculate any shift or hour based pay.

● The weekly/ monthly view of shifts and the worksheet viewer together with the report writer enables the management and staff to monitor their hours and keep within the Working Time Directive.

Criterion 7 – Leadership

An SIA Approved Contractor has effective leadership.

The SIA Approved Contractor can demonstrate:7.1 That the leaders have the knowledge and ability to lead from the front7.2 That the leaders review and improve the effectiveness of their leadership skills7.3 That the leaders develop a culture of openness 7.4 That the leaders develop and implement an effective management system that continually improves the organisation and its performance

How PARiM helps

● By freeing up time and resources, PARiM allows the management to focus in the day to day management of the business and its staff.

● The client portal allows client feedback and demonstrates visibility and openness from staff to clients.

● The clients can see that their event has been staffed fully and by individuals properly qualified to do so.

Criterion 8 – Corporate Social Responsibility

An SIA Approved Contractor recognises and acts on its corporate social responsibility.

The SIA Approved Contractor can demonstrate:8.1 That it actively manages the impact of its services on society8.2 That it manages waste and non renewable resources in a socially responsible way

How PARiM helps

PARiM doesn’t specifically help with this, however - it can enable the whole staff/ workforce management system to become paperless, thus eliminating paper within a security business, time and resource and some from the customer.

Criterion 9 – Results

An SIA Approved Contractor measures, understands and improves its achievements in relation to all stakeholders and adopts a continual improvement policy.

The SIA Approved Contractor can demonstrate:9.1 That it internally measures and improves performance against key customer and consumer indicators9.2 That it measures and improves both customer and consumer perception of their organisation, its people and its services9.3 That it measures and improves performance against key employee indicators9.4 That it measures and improves employee perception of the organisation and their role within it9.5 That it measures and improves performance against key indicators against the way in which it supports the community and the environment in which it operates9.6 That it measures and improves performance against key outcomes and financial indicators critical to the business

How PARiM helps

● The key in a security business is the monitoring of its gross margin and feedback from customers. The system allows the margin to be monitored on a staff/ job by job basis and encourages the clients to feedback via the client access portal.

● By using PARiM and advertising the fact the security company can be seen to be demonstrating that through the use of innovative technology it is proactively encouraging openness, visibility and feedback.

● Absence, managing holiday requests and the tracking of these is also very important within the security industry. The system allows absence reports to be run, instant graphic view of a staff member’s absence record broken down by type with absences being able to be created and defined as paid or unpaid.