DEPARTMENT OF HEALTH AND HUMAN SERVICESCenters for Medicare & Medicaid Services

How to Access and Use the Medicare Learning Network® (MLN) Learning

Management and Product Ordering System (LM/POS)

ICN 909190 August 2015

The Medicare Learning Network® (MLN) hosts and tracks educational activities, post-assessments, and certificates with the Learning Management and Product Ordering System (LM/POS). This system also provides access to MLN products in downloadable format and allows you to order products offered in hard copy for free. There are three content types (formats) that you may access on the LM/POS. The formats are:

► Bundle: An item that you can view online, print, or download to your computer. Bundles include podcasts, publications and videos;

► Product: A hard copy of a publication that you can order and have shipped to you for free; and► Online: A Web-Based Training (WBT) course. WBTs are interactive training you can take at

your own pace on your computer or mobile device.

How to Access and Use the Medicare Learning Network® (MLN) Learning Management and Product Ordering System (LM/POS) 2

How do I create an account?

1. Go to the LM/POS home page at https://learner.mlnlms.com on the Internet.2. Select “Create Account.”

3. Enter information for all the required fields (those with asterisks).

OrganizationWhen you get to the “Organization” field, select “Select.”

How to Access and Use the Medicare Learning Network® (MLN) Learning Management and Product Ordering System (LM/POS) 3

4. At the “Select Organizations” screen, leave the “Find Organization” field blank and select “Search.”Select “CMS-MLN Learners Domain – Organization” and select “Save.”

5. Select “Create” to create your LM/POS account.

How do I get my login ID if I forgot it?

1. Go to the LM/POS home page at https://learner.mlnlms.com and select “Forgot your login ID?”under the “Login ID” box.

2. Enter your last name and email address, and select “Get Login ID.”3. Your login ID will be sent to your registered email address.

Note: If you do not see the email from the LM/POS, make sure it did not go into your junk folder.

How do I reset my password if I forgot it?

1. Go to the LM/POS home page at https://learner.mlnlms.com and select “Forgot your password?”under the “Password” box.

2. Enter your login ID, and select “Continue.”3. Enter your registered email address, and select “Get Temporary Password.”4. Check your registered email for a temporary password.

Note: If you do not see the email from the LM/POS, make sure it did not go to your junk folder.

5. Return to the LM/POS home page, type the current (temporary) password and the new passwordyou want for your account, and confirm the new password. Then select “Save.”

How to Access and Use the Medicare Learning Network® (MLN) Learning Management and Product Ordering System (LM/POS) 4

How do I change my account information, such as email address, login ID, or password?

1. Go to the LM/POS home page at https://learner.mlnlms.com and log in to your account.2. Select the triangle next to your name in the upper right corner.3. Select “My Account.”4. You can edit your login ID, password, personal information, and work information from this screen.

How do I enroll in a web-based training (WBT) course?

1. Go to the LM/POS home page at https://learner.mlnlms.com and log in to your account.2. Select “Training Catalog” in the menu bar.3. Enter keywords in the “Search for” box and select “Search,” or select the item in the dropdown menu.4. Select the title of the WBT.5. Select “Enroll.”

Note: Information on CE units is listed under “Credits Available.”6. Select “Credit” or “No Credit,” and select the “Normal” course mode option. Then select “Enroll.”7. Select “Open Item.”8. Take the course!

The Medicare Learning Network® Disclaimers are available at http://go.cms.gov/Disclaimer-MLN-Product on the CMS website.

The Medicare Learning Network®, MLN Connects®, and MLN Matters® are registered trademarks of the U.S. Department of Health & Human Services (HHS).

Your feedback is important to us and we use your suggestions to help us improve our educational products, services and activities and to develop products, services and activities that better meet your educational needs. To evaluate Medicare Learning Network® (MLN) products, services and activities you have participated in, received, or downloaded, please go to http://go.cms.gov/MLNProducts and in the left-hand menu click on the link called ‘MLN Opinion Page’ and follow the instructions. Please send your suggestions related to MLN product topics or formats to MLN@cms.hhs.gov.