how to be a good receptionist
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pptTRANSCRIPT
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HOW TO BE A GOOD RECEPTIONIST?
By Having the Right Skills
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Right Skills?? What Is It??
Anyone knows??
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1. Personaliti Yang Baik- kemahiran interpersonal semasa melayan pelanggan
(Melambangkan imej yang baik terhadap sesuatu organisasi)
*rujuk kertas penerangan m/s 5
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2. Have Top-notch Organizational Skills.
Able to dealing with multiple tasks(multi-tasking)
Bincangkan dan senaraikan “ job position” yang berkaitan dengan
“FRONT OFFICE” dan nyatakantugas setiap “position” tersebut.Ex : Front Office Cashier
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3. Have Some Knowledge About Technology Under Your Belt.
Know how to use and fix common problem
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4. Be Dependable
Make being dependable a priority
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4. Possess Excellent Listening Skills
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4. Take Notes On Everything
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5. Answer The Phone Politely With A Standard Greeting Such As "Good Morning, Thank You For Calling Our Company, My Name Is ___, How May I
Direct Your Call?
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6. Greet Delivery Personnel With The Same
Professionalism And Politeness As Any Other
Visitor.
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7. Handle Customers Who Come To Your Business With
Efficiency And Politeness.
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8. Dress To Impress.
You are representing a business, thus you should dress the part
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TUGASANM301K3.3- Menyenaraikan Kemahiran Interpersonal Semasa
Menyambut Tetamu (10 markah)
Huraikan tentang 5 kemahiran personal yang wujud dalam diri kamu yang akan membolehkan kamu menjadi seorang “petugas kaunter hadapan” yang cemerlang.
(15 minit)