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![Page 1: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/1.jpg)
HOW TO DO A SIM SWAP ON CRM
2014/11/06
1
![Page 2: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/2.jpg)
Login Screen- enter username and password
![Page 3: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/3.jpg)
Search Customer ( Search>Ordering>Assigned Products– here you need to know the MSISDN (his /her old number that is doing sim swop for)
![Page 4: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/4.jpg)
Type in the customer’s MSISDN under service ID field, if you know the system customer ID number you can also type it in under customer ID field
![Page 5: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/5.jpg)
Click Wireless to view the current assigned products for the customer
![Page 6: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/6.jpg)
Therefore click Action , Ordering , then change
![Page 7: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/7.jpg)
Click Next on update order screen
![Page 8: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/8.jpg)
Only the new SIM card number need to be entered, all the other fields will be populated then click on next
![Page 9: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/9.jpg)
This is a summary Screen of your assigned products – if happy with your changes you can click submit order
![Page 10: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/10.jpg)
This will be your order number for your Sim Swop, can copy the order number and paste on the search orders to see if the order is successfully or not
![Page 11: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/11.jpg)
Search the order to see if it was successfully or not. Click on >search>Ordering>Orders
![Page 12: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/12.jpg)
Paste the order number copied earlier and un-tick pending and click search now
![Page 13: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/13.jpg)
You can see the order status- if closed order is complete and if not successful it will remain open
![Page 14: HOW TO DO A SIM SWAP ON CRM - socwiki.wdfiles.comsocwiki.wdfiles.com › local--files › how-to-do-a-sim... · HOW TO DO A SIM SWAP ON CRM 2014/11/06 1 . ... Mahendra Mahadeo Product](https://reader033.vdocuments.net/reader033/viewer/2022052722/5f0c59fe7e708231d434f8f7/html5/thumbnails/14.jpg)
THANK YOU!
2014/11/06
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