how to harness social media for your business
TRANSCRIPT
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How To Grow Your Business by
Harnessing Social Media
Susu Wong
Tomo360December 11, 2013
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Agenda
• Social Media Statistics– What to consider for your digital audiences
– Trends in the marketing mix
• Why Go Social– Millennial Generation
• Social Media Strategy
• Social Media Marketing Tools– Facebook
– Social Media Management Tools
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Social Media is about People and Conversation, and Connecting with
customers and prospects
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Why you can’t ignore Social Marketing
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Why you can’t ignore Social Marketing
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Why go Social?
• Casual way in engaging and conversing with your customers
• Valuable feedback and sharing of information about your customers/company
• Cost efficient option
• Multiple ways for generating leads
• Increase your search engine ranking
• Very effective in reaching out to younger audiences
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Millennial Generation•Millennials (1981 - 1995) are the fastest global growing consumer group globally
•$1.6 trillion in consumer spending each year
•60% of the population is under the age of 30
•Experience seekers, collaborative consumers, digitally synchronized and highly entrepreneurial
•Multi-taskers and into their own personal branding
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Social Media Strategy
Marketing goals/
objectives
Targeted users
Social Media Tactics
Metrics
Thought leader?Listener?Communicator?
DemographicsAgeRace
FacebookGoogle+InstagramTwitterLinkedIn
Activity metricImpact ReachChatter about you
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FACEBOOK MARKETING
Social Media Tools #1
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Treat Your Facebook Cover Page as your Storefront
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Include Call-To-Action
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What to post?
• Engage
– Include posts, pictures, video, links, etc…
• Ask questions or feedback
• Tips and latest industry news
• Encourage local check-ins
• Ask for recommendations
• Create rewards
• Be responsive and conversational
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• Email your social media link
• Put your social media buttons on your webpage
• Ask your likers to "Suggest to Friends”
• Run promotions to get more likes
• Like other pages
• Run polls or contests
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Take a poll
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Social Games
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• The Do’s and Don’ts of creating Facebook Cover Page
http://blog.hubspot.com/marketing/facebook-cover-photos-best-practices-ht
• Facebook Timeline Cover: 40 (Really) Creative Examples
http://www.hongkiat.com/blog/creative-facebook-timeline-covers/
• https://www.facebook.com/advertising/how-it-works
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Social Media Tools #2
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• Mini blogs with 140 characters or less
• Fastest growing demographics are in the 55-64 age group
• Write a short bio of 160 characters or less
• Link tweets to Facebook
• http://bit.ly/ or http://tinyurl.com/to shorten your links
• Set up your user’s avator
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Twitter Cover Page: Example 1
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Twitter Cover Page: Example 2
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Twitter’s Best Practices
• Use 1 to 2 hashtags
• Use @username
• Ask followers to retweet (RT)
• Engage new followers by thanking them directly (DM)
• Follow Fridays (#FF)
• Tweets on weekends and commuting hours
• Tweets with links are 86% more likely to be retweeted
http://blog.bufferapp.com/10-new-twitter--statistics-to-help-you-reach-your-followersstats-twitter
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Twitter’s tools
• SocialOomph: set up auto-follows so whenever someone follows you, you can follow them: www.SocialOomph.com
• Trendistic: Track the popularity of topics and keywords on Twitter with easy to read graph: www.trendistic.com
• Twitter’s picture: http://twitpic.com/
• Twitter’s Directory: http://tweepz.com/
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Social Media Tools #3
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What’s all the buzz about LinkedIn?
• Largest and oldest professional network
• Over 259 million registered users
• 3 million LinkedIn business page
• 2.1 million LinkedIn Groups
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LinkedIn profile
• Profile picture
• Make the most of your headline and title
• Summarize your experiences & specialties wisely
• Add your website and social media links
• Add connections
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LinkedIn’s Best Practices
• Post status, events and interesting updates
• Update your profile regularly
• Join and participate in groups
– Create your own group
• Create your company page
• LinkedIn with people you met face-to-face
• Use Card Munch to connect
• Connect with care
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Resources
• http://www.wikihow.com/Create-an-Account-on-LinkedIn
• http://www.ezanga.com/news/2011/10/20/3-ways-to-interact-on-linkedin/
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SOCIAL MEDIA MANAGEMENT TOOLS
Social Media Tools #4
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Tomo360 Creative Connections to your Customers
Susu Wong
www.tomo360.com
Facebook: www.facebook.com/tomo360
Twitter: www.twitter.com/tomo3603