how to really improve teamwork
DESCRIPTION
Improving teamwork by improving informal unstructured business processesTRANSCRIPT
Teamwork
How to really improve
teamwork
We could dive right in and start fixing this stuff.
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Let's say you lead a team
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You want to improve teamwork
Where do you start?
Well, what makes great teamwork?
If you do a little research you might come up with a list that looks a little like
this.
We could dive
right in and start
fixing this
stuff.
If you have tried it - you
will know how hard it
is.
It's not that great teams don't do all those things.
But these are outcomes
of good teamwork.
And teams that don't do these things
well...
...don't do well.
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What you want is to treat the cause.
Not the symptoms
So you have to dig a little deeper.
At root, teamwork is about behavior.
It is about how we interact with one
another.
Teamwork fails most often in the
moments between us.
So, if you want to improve teamwork,
you need to look at the behavior
of team members towards each other
Another word for this is
process.
Not that cumbersome thing we normally think of as
business process
But the everyday processes we use to get things done.
How we make requests of one another
How we let someone know when a task needs their
attention
When it is OK to decline or transfer a task
How to deal with errors and to learn from them
How to manage priorities for
the benefit of the team
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So, to improve your teamwork
you need to improve the behaviors
within your team
And that means improving process
Thank you.
Learn more about how to improve teamwork through better process
www.theprocessconsultant.com
Ian James, The Process Consultant