how to respond to glassdoor reviews to build candidate trust

Download How to Respond to Glassdoor Reviews to Build Candidate Trust

Post on 23-Aug-2014

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Learn how to best respond to your Glassdoor reviews and build candidate trust in this webinar.

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  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor How to Respond to Glassdoor Reviews to Build Candidate Trust
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Webinar Tips for Attendees You can connect to audio using your computers microphone and speakers. Or, you may select Use Telephone after joining the Webinar. All lines will be muted to avoid background noise. You can ask questions at any time by typing them into the Questions Pane.
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Featured Speaker Lisa Holden Employer Engagement Manager at Glassdoor Lisa.Holden@Glassdoor.com
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Agenda
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor A FREE Employer Account Can Help Visit employers.glassdoor.com
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Reviews On Glassdoor
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Examples: CEO, HR, PR, or Marketing Professionals Who Should Respond? Anyone at your company who is in a position to speak on your behalf.
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor How Often Should I Respond?
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor of Glassdoor members read reviews before speaking with a company or person in charge of hiring. Why Respond to Reviews?
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Bad Reviews Are Good for Business! of consumers trust reviews more when they see both good and bad reviews. of consumers suspect censorship or faked reviews when they dont see bad reviews.
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Tip #1: Respond Promptly
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor of consumers who experience a quick and effective brand response on social media are likely to recommend that brand to others. Responding Promptly Shows that You Care
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Tip #2: Say Thank You
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor of organizations suffer from a deficit in recognition according to a recent Bersin study. Saying Thank You Shows You Are Listening
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Tip #3: Address Specific Issues
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Negative Reviews Provide the Opportunity for Authenticity Nobody Is Perfect
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Tip #4: Be Authentic
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor of employees say new job realities differ from expectations set during the interview process. Set Expectations Up Front by Being Authentic
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Tip #5: Utilize Your Reviews
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor of buyers say ratings and reviews influence their purchase decisions. Acknowledge the Positive
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Benefits of Responding to Reviews
  • Confidential and Proprietary Glassdoor, Inc. 2008-2014 #Glassdoor Lisa Holden lisa.holden@Glassdoor.com @Glassdoor