how to use this ppt @ events

Software Subscription & Support IBM

1 © 2011 IBM Corporation

How to use this PPT @ events

• Choose slide 2, 3 or 4 to suit the audience• Slide 2 gives an overview of S&S which is meant for generic audience• Slide 3 is ideal for managers/business decision makers• Slide 4 is for technical audience

• Slide 5 gives the overview of the renewal process• This slide clears the doubts if any, about the process of renewal• Please check the relevance of this process in your IOT/GMT before including it in the event

• The objective of slide 6 is to make the audience familiar with your localized S&S page.

• Follow the example given at slide 6 and provide a similar screenshot of your country’s S&S page (or) the major link from where clients could find the page



Every year IBM delivers new technology in software upgrades to help our customers succeed.

These upgrades and high quality technical support are available at no additional charge to clients

who have active Subscription & Support.

Each year IBM delivers hundreds of enhanced products and invests billions of dollars on software research and development

What do you get with Subscription & Support?

New product releases & upgrades

Custom e-notifications for product upgrades and support

alerts

24x7 voice technical support for severity 1 issues

Voice support in local languages

Online tools & web support

Why you should renew?

Ensure that the software that runs your business is up to date

Stay ahead of the competition by using the upgrades that impact business

Provide increasing value to your customers

Leverage IBM’s world-class Technical Support backed by more than 60 laboratories and over 5,000 dedicated software support specialists worldwide

Access expert professionals for quick and efficient problem resolution around the clock



Get maximum value from your IBM Software Investment via Subscription & Support

Add Capabilities with Subscription

Take advantage of new capabilities and product enhancements as they become available – download updates to your licensed software when you want them.

Streamline budgeting for software upgrades and migrations

Enhance user benefits by exploiting the latest technology

IBM Software Subscription and Support:

Provides you and your team with access to capability and code enhancements

throughout the entire product lifecycle

Can accelerate productivity, operational efficiency, and responsiveness to

new business challenges, while containing costs and resource requirements

Empower Employees with Support

Access online self-help, download and support resources through the IBM Support Portal at your convenience – 24x7

Submit Service Requests for fast, dependable problem resolution

Set priorities for your technical support needs: Your staff decides which problems are “Severity 1”

Engage via phone with software technical support specialists



Key Features of Subscription & Support

IBM Software Subscription and Support (S&S) :

Provides a comprehensive software upgrade (Subscription) and technical support (Support) solution for your licensed IBM software

Is included with all new distributed software purchases

Must be renewed annually to ensure maximum value on your software investment

FEATURES AT-A-GLANCE WITH S&S WITHOUT S&S

Download new releases & upgrades Yes No

E-notifications for new releases and upgrades Yes No

Designated support contacts Unlimited None

Severity “1” telephone support 24x7 No

Remote voice support Yes No

Electronic service request 24x7 No

IBM Support Portal: Enhanced self-help & advanced search capabilities

Unlimited Limited

Download bug fixes Yes Yes

Access to technical documentation Yes Yes



Annual Subscription & Support Renewal Process

Note: Involve your IBM Sales Rep / IBM Business Partner (BP) on your updated number of licenses for renewal & also to pro-rate your off-cycle product purchases.

IBMCustomer

Download upgrades and benefit from IBM support

Download upgrades and benefit from IBM support

Renewal quote 90 days before the S&S

anniversary date

Review quote

Discuss business plans with IT & expense plans

with finance

Request adjustments

about number of licenses, if necessary

Relay change request to IBM

Sales Rep/BP for reconciliation

Approve final quote/terms

Complete renewal through PA online/IBM Sales Rep/BP’s



Your Subscription & Support Pageswww.ibm.com/software/lotus/passportadvantage/software_subscription_support_ov.html

how to use this ppt @ events

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