how to work with the lake okanagan resort owner portal · 2017. 3. 20. · manually by lake...

| How to work with Lake Okanagan Resort Owner Portal? 1

How to Work with the Lake Okanagan Resort Owner Portal

This document contains brief instructions on “How to work with Lake Okanagan Resort Owner Portal”.

Contents

How to Access Lake Okanagan Resort Owner Portal .................................................................................... 3

How to Register a New Owner Portal Profile ............................................................................................... 3

How to Sign In to Owner Portal .................................................................................................................... 5

How to Sign Out of Owner Portal ................................................................................................................. 6

“Home” View ................................................................................................................................................ 6

“Profile” Section: Modify My Profile ........................................................................................................ 6

“Finance” Section ...................................................................................................................................... 8

“Reservations” and “Deposits” Sections ................................................................................................... 8

“Make Payment” View: Pay My Fee ............................................................................................................. 9

“Verify” Step and How to Successfully Complete Verification ................................................................... 11

Reset Password ........................................................................................................................................... 13

Troubleshooting .......................................................................................................................................... 15

System Requirements ............................................................................................................................. 15

Register a New Profile ............................................................................................................................. 15

Send “Create Account” Request ......................................................................................................... 15

Click “Activate Account” Link .............................................................................................................. 16

Sign In ...................................................................................................................................................... 16

Add Owner to Your Profile ...................................................................................................................... 17

Make Payment ........................................................................................................................................ 17

Reset Password ....................................................................................................................................... 18

Send “Request Password” Request .................................................................................................... 18


Click “New Password” Link .................................................................................................................. 18

Save New Password ............................................................................................................................ 18


How to Access Lake Okanagan Resort Owner Portal You have the following options:

Open Lake Okanagan Resort website and click “Owner Login” menu item;

Open Owner Portal website.

If all system requirements are covered you

should see a notification (close it clicking button and continue your work).

Otherwise you’ll see an error notification. See Troubleshooting > System requirements section for details.

How to Register a New Owner Portal Profile You need an active profile to be able to work with Owner Portal. To register a new profile open Owner

Portal website, “Sign In” view loads, then click button. “Create Account” view loads. First step in registration process is called “Profile”. It’s needed

to fill your profile details and click button.

In the step “Owner” you have to define your Customer Code and Zip. Customer Code is a unique owner identifier used in Lake Okanagan Resort Property Management System. It should be provided to you in an email together with the

current document. Click button.

The following step is “Verify” step, please read section “Verify” step and how to successfully complete

verification?. If you want to make correction click button or complete the process sending your

http://www.lakeokanagan.com/

https://app1.timesharesoft.com/lake-okanagan-resort-portal/




request using button. You will receive one of these responses:

Successful: Customer code and Zip identified your owner in Lake Okanagan Resort PMS. You’ll receive an “Activate Your Account” email, read it and activate your account

Pending: Your request should be manually fulfilled by Lake Okanagan Resort Customer service. The reason could be incorrect Customer code or Zip

Failed: See Troubleshooting > Register a new profile > Send “Create Account” request section for details

You will receive a confirmation email when your request is successfully resolved (immediately or manually by Lake Okanagan Resort Customer service).

Note: The email is a HTML email that contains remote elements. It’s possible to not see it in full in your mail client (Microsoft Outlook, Mozilla Thunderbird or another). It’s needed to click the

button and then click

.

Click the link or copy it to your browser. Activation could be:

Successful: You’ll be redirected to the “Sign In” view and you’ll see a greeting notification

Failed: See Troubleshooting > Register a new profile > Click “Activate Account” link section for details.


How to Sign In to Owner Portal Open Lake Okanagan Resort website and click “Owner Login” menu item. Owner Portal “Sign In” view loads.

Type your email and password, verify yourself (“Verify” step and how to successfully complete

verification?) and click button.

You will receive one of these responses:

Successful: “Home” view loads

Failed: See Troubleshooting > Sign-in section for details



How to Sign Out of Owner Portal

You will need to click menu item to sign

out of Owner Portal. You’ll be redirected to “Sign

In” view and you’ll see a greeting notification.

“Home” View “Home” view contains four sections:

“Profile” Section: Modify My Profile “Home” view contains “Profile” section, navigate

to it clicking menu item.


If you want to modify your profile click

button, “Profile” view loads, modify

information and click button to store

changes.

If you would like to change your password click

button.

All owners associated with your profile are listed in “Profile” section together with their ownerships. You

are able to review their details clicking and

links.

If there is a missing owner in the list, you can add

it clicking button. Fill in Customer code

and Zip and click . Verify information and

complete your request.


Successful


Pending: Customer code or Zip is incorrect

and request couldn’t be resolved

automatically. Customer service will fulfill

it

Failed: See Troubleshooting > Add owner to your profile section for details.

You are able to review current pending request.

Click button, it’s accessible only

when there is at least a pending request. If you

want to cancel some of them click button on

rows.

“Finance” Section

“Home” view contains “Finance” section, navigate

to it clicking menu item. It lists all

overdue fees and allows you to pay them- click

button on a row and “Make Payment” view loads.

Click button to see your transaction

history.

Click button to see all outstanding

fees, but not only overdue fees listed in “Finance”

section. When you want to pay a fee click

button on its row- “Make Payment” view loads.

“Reservations” and “Deposits” Sections “Home” view contains “Reservations” section,

navigate to it clicking menu item. It lists all your current and future

reservations. Click button to see more details about a reservation.


“Home” view contains “Deposits” section,

navigate to it clicking menu item. It lists all your current and future deposits.

“Make Payment” View: Pay My Fee Note: The Owner Portal is unable to process payments for accounts in collection and for fees and dues generated prior to 2015. “Make Payment” view loads when you click button of an outstanding invoice.

It is required to type in payment amount and your credit card information. If you want to pay off the invoice or its interest click the amount

button .

Click button and “Verify” view loads. Review information and if something is wrong-

you can go back to correct it.

Otherwise confirm to process the payment by

clicking button. It takes 20-30 seconds to complete the operation. You will receive one of these responses:

Successful

Failed: Usually it happens when credit card information is not correct. You can

click button and type in information again

Undefined: It happens when Payment Gateway doesn't return any response or


a network connectivity issue terminates communication between Owner Portal and Payment Gateway. It is a very rare case and requires Customer support assistance for its resolving


“Verify” Step and How to Successfully Complete Verification All public processes: “Sign In”, “Create Account” and “Reset Password”; have a “Verify” step. ”Verify”

step uses a service called reCAPTCHA. reCAPTCHA is a CAPTCHA-like system provided by Google, it

protects Owner Portal from spam and abuse, and it's designed to establish that a computer user is

human (normally in order to protect websites from bots).

Usually it’s enough to click the box labeled “I’m not a robot” to complete verification.

But sometimes it’s needed to select all squares defined by the statement on the top of an opened popup.

When you successfully complete verification a green checkmark shows and you should proceed to the next step.

If you don’t proceed to the next step on time (in next 1-2 minutes) it’ll be needed to do a new verification.


If you try to skip verification and proceed to the next step you’ll see an error notification.


Reset Password Open Lake Okanagan Resort website and click “Owner Login” menu item, Owner Portal “Sign In”

view loads, then click button

“Reset Password” view loads. Write your email, verify yourself (“Verify” step and how to successfully complete verification?) and click

button


Successful: You’ll receive a “Reset Your Password” email, read it and follow instructions to complete the process

Failed: See Troubleshooting > Reset password > Send “Request Password” request section for details



You’ll receive a “Reset Your Password” email when your request is successfully resolved.

Note: The email is a HTML email that contains remote elements. It’s possible to not see it in full in your mail client (Microsoft Outlook, Mozilla Thunderbird or another). It’s needed to click the

button and then click

.

Click the link or copy it to your browser. You will receive one of these responses:

Successful: You’ll be redirected to the “New Password” view and you’ll be able to enter your new password;

Failed: See Troubleshooting > Reset password > Click “New Password” link section for details.

“New Password” view loads. Write your new password, verify yourself (“Verify” step and how to successfully complete verification?) and click

button.

Reset password could be:

Successful: You’ll be redirected to the “Sign In” view and you’ll see a greeting notification;

Failed: See Troubleshooting > Reset password > Save new password section for details.


Troubleshooting

System Requirements Owner Portal works with the latest versions of Chrome, Firefox, Safari, Microsoft Edge, Safari for iOs, as

well as Internet Explorer versions 10-11. It requires browser cookies and JavaScript enabled.

Problem Possible causes / Solution

JavaScript is not enabled in your browser.

Cookies are not enabled in your browser. “Sign In” view loads, but trying to sign in you'll get an error “Session Expired”.

Owner Portal doesn’t work with Internet Explorer version 9 or older version.

Register a New Profile

Send “Create Account” Request


“Activate Your Account” email wasn’t successfully delivered because the email you entered is not correct.

“Activate Your Account” email wasn’t successfully delivered because the email you entered is not correct.

“Activate Your Account” email wasn’t successfully delivered because Lake Okanagan Resort mail server is temporary not available.

Registration request was rejected because there is another registration request for the email, it’s “Pending” and it has to be fulfilled by our Customer service.

Registration request was rejected because there is a profile for the email.


Registration request was rejected because you skipped “Verify” step, see “Verify” step and how to successfully complete verification? section for more information.

Click “Activate Account” Link


Activation request was rejected because link expires in 24 hours, then you’ll not be able to activate your profile and you’ll have to do a new registration from the beginning.

Activation request was rejected because link has already been used.

You copied the link incorrectly to your browser.

Activation request was rejected because there is another registered account with the email.

Activation request was rejected because the owner you specified is associated with another account.

Sign In Problem Possible causes / Solution

Sign-in failed because email or password is not correct.

It is your 5th successive failed sign-in attempt and your profile was inactivated. You have to contact Customer service.

Your profile had been already inactivated, usually because there were multiple successive failed sign-in attempts. You have to contact Customer service.

Your browser cookies are disabled and Owner Portal was not able to start a user session, see System requirements section for more information.

Sign-in failed because you skipped verification, see “Verify” step and how to successfully complete verification? section for more information.


Add Owner to Your Profile Problem Possible causes / Solution

Request was rejected because there is another request for the Customer code, it’s “Pending” and it has to be fulfilled by our Customer service.

The owner identified by Customer code had already been added to your profile.

The owner identified by Customer code is associated with your profile, but it was inactivated. Please contact our Customer service for additional information.

Request was rejected because the owner you specified is associated with another account.

Make Payment Problem Possible causes / Solution

Payment checkout failed usually because information credit card information is not correct.

Payment checkout failed usually because information credit card information is not correct.

Payment checkout operation didn’t complete normally and its status is undefined. It happens when Payment Gateway doesn't return any response or a network connectivity issue terminates communication between Owner Portal and Payment Gateway. It is a very rare case and requires Customer support assistance for its resolving.

Payment checkout operation didn’t complete normally and its status is undefined. It happens when Payment Gateway doesn't return any response or a network connectivity issue terminates communication between Owner Portal and Payment Gateway. It is a very rare case and requires Customer support assistance for its resolving.


Reset Password

Send “Request Password” Request


Request failed because there isn’t any active profile registered for the email.

“New Password” email wasn’t successfully delivered because the email you entered is not correct.

“New Password” email wasn’t successfully delivered because the email you entered is not correct.

“New Password” email wasn’t successfully delivered because Lake Okanagan Resort mail server is temporary not available.

Request was rejected because you skipped verification, see “Verify” step and how to successfully complete verification? section for more information.

Click “New Password” Link


Link expires in 20 minutes, then you’ll not be able to activate it and you’ll have to request a new reset password from the beginning.

Link has already been used.

You copied the link incorrectly to your browser.

Save New Password


Operation failed because it should be completed in 20 minutes.

how to work with the lake okanagan resort owner portal · 2017. 3. 20. · manually by lake...

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