Locatee AGAlbisriederstrasse 243a, 8047 Zurich, Switzerland

+41 43 508 51 23info@locatee.com, www.locatee.com

How Zurich Insurance Relies on Locatee During the COVID-19 Pandemic

C A S E S T U D Y

Offices all over the world are currently shuttered due to the COVID-19 pandemic. This results in various challenges for corporate real estate and facilities managers, ranging from how to maintain an unused office space to monitoring the number of people still working from the office. Zurich Insurance developed its own strategy to master this situation by using the relevant data provided by Locatee.

The insurance company has rolled out Locatee in

multiple buildings throughout Switzerland in the

Workplace Operations Plan. In their headquarters in

Zurich, Locatee is being used to monitor the office

building utilisation for strategic and operational real

estate decisions.

About Zurich Insurance

At their headquarters in Zurich, people in charge

of business-critical tasks or events are currently still

working from the office, while everyone else is urged

to work from home. In order to be able to comply with

government policy and to protect their employees, the

management team at Zurich Insurance requests daily

reports with key data points and indicators, such as the

overall peak utilisation of a building as well as that of

different zones. Patrick Preisendanz, CAFM Specialist at

Zurich Insurance Switzerland, prepares those reports

and monitors all relevant data.

Daily reports as a requirement

Summary

• During the COVID-19 pandemic, Locatee‘s

data is used to monitor the daily peak

utilisation.

• Daily reports are created for the manage-

ment to verify the maximum number of

people located in the office.

• Measures were taken to reduce the occu-

pancy in zones with too high a utilisation.

• For the top management it is of great im-

portance to have reliable insights during

the crisis.

Locatee is the open platform enabling occupant-

oriented office buildings.

Can we support you and your business during the

COVID-19 pandemic?

We look forward to hearing from you.Locatee AGAlbisriederstrasse 243a, 8047 Zurich, Switzerland

+41 43 508 51 23info@locatee.com, www.locatee.com

The workplace utilisation data provided by Locatee

enables Patrick Preisendanz’s access to the required

insights. Using the Timeline View of Locatee Analytics, he

is able to oversee all floors and zones in order to monitor

the daily peak utilisation and to identify the time at

which they occur. A colour system has been introduced

to visualise which areas are approved, critical or even

over-utilised. Through the allocated home bases of

the departments, all areas with a too much utilisation

could be approached and consequently the daily peaks

successfully decreased. The peak utilisation has now

stabilised at a value of around 4%.

As the utilisation has reached its target value, Zurich

Insurance is now able to start improving operational

efficiency and use the data to select areas where office

resources can be reduced and unused devices such as

coffee machines can be shut down.

A colour system to visualise office occupancy

While normally the insights into average utilisation are

used for strategic decisions at Zurich Insurance, now the

peak utilisation is providing the relevant data. After a

short period of adjusting to these new circumstances,

an immediate collaboration and regular exchange

between Zurich Insurance and Locatee made it possible

to regain control over this exceptional situation.

The value of peak utilisation

Already anticipating the return of employees to the

office, Patrick Preisendanz also plans to use Locatee’s

data to monitor this future process with the same colour

system – this time in reverse. Most probably, there will

be different stages of the number of people allowed

to go back to office work, including staggered office

hours. Monitoring this successive process will be key for

a successful return to business as usual.

Outlook

«Locatee data gained a lot of importance during the last weeks and was needed in

order to implement the necessary measures taken by the management.»

PATRICK PREISENDANZ

CAFM Specialist, Corporate Real Estate & Workplace Services, Zurich Insurance

Locatee Analytics – Timeline View with Daily Peaks

Assigned Space

Team Analytics

Cleaning

Location Feedback

Meeting Rooms

OPTIMIZATION

Dashboard

Timeline

Heatmap

ANALYTICS

Nordpark

PortfolioPortfolio

Typical peak utilization in selected portfolio per month.

Portfolio Utilization Trend

100%

80%

60%

40%

20%

0%Mar’17 Apr’17 May’17 Jun’17 Jul’17 Aug’17 Sep’17 Oct’17 Nov’17 Dec’17 Jan’18 Feb’18

49%41%

57%66%

57%52%

73%65%

61%

71%

84%80%

Utilization Trend Flex Desk Adoption

Weekly Monthy YearlyExport Data

List of all 115 buildings, grouped by regions.

List of Buildings

1-15 of 15 buildings

3'85021'84520'09678%25'710386'650Switzerland (12)

460026'32523'82675%31'980465'900Total (15)

View4962'6352'13969%3'10046'500Talstrasse

4962'6352'13969%3'10046'500Stuttgart (1)

View16661244662%72010'080Nordpark

View881'2331'14579%1'45021'750Baumbergpark

2541'8451'59173%2'17031'830Munich (2)

7504’4803’73071%5’27079’050Germany (3)

OpportunityTargetReq. WPUtilisation %WPm2Buildings

By Location By Availability By Departement

Export Data

Average Building Peak

62%

OpportunityWorkplaces

9’507Total number of workplaces

28’636

Buildings withconsolidation potential

37Buildings

315

Overview

About this viewPortfolioActive Filters: Change FiltersEMEA 10-60% UTILIZATION

Mark StrombergerUnited Global

1FILTER

2 filters activeSTART DATE - END DATE

1. Jul. 2017 - 31. Jul. 2018

% o

f Wor

kpla

ces

used

100

0

50

75

25