hrd 5- assessment centers 3

7/30/2019 Hrd 5- Assessment Centers 3

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ASSESSMENT CENTERS


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ASSESSMENT CENTERS Assessment centers constitute a battery of

assignments and situational exercises

which are competency based and are

used extensively in various countriesfor Recruitment, Potential Appraisal,

Promotion, Human Resource Development

and Organizational Development.

It is a technique which is used for

measuring certain dimensions of a

persons competency.


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The Beginning It is primarily British Invention and dates back to 1942

when it was used by the Armed Forces during world

war II in the form of War Office Selection Board.

The objective behind its introduction was to identifythe most suitable officers for the war and to and send

back to the unsuitable ones to the unit.


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Tools used in Assessment Centers

Psychometric Tests

Interviews

Leaderless Group

Discussions In-basket Techniques

Management Games

/ Simulation Exercises

Role Plays

Presentations


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Psychometric Test

Aptitude Test Personality TestAbility Test


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Ability Test Attempt to measureawareness, knowledge and other

such aspects.

Aptitude Test

Attempt to evaluate verbal andnumerical reasoning ability.

Personality tests - are those tests which are aimed atstudying various dimensions of personality rather than

the ability.


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Interviews

An interview is a conversation betweentwo people (the interviewer and the

interviewee) where questions are asked

by the interviewer to obtain informationfrom the interviewee.

Types of Interviews

Background Interviews

Critical Incident/Situational Interview

Behaviour Enter Interview


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Leaderless Group Discussions (LGD)

An LGD consists of a group

of four to six participants who

are given a problem to solve

and are instructed to arrive at

a group decision within a

specified period of time.


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In basket Techniques

It represents day-to-day decision

making situation which a manager

is likely to face in the written form

from various sources. The in basket

contains a variety of material in

the form of memos, correspondence,

telephone messages, notes,

requests, etc.


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Management games/Simulation

Exercise

The interactive nature of the business game

provides opportunities to assess dimensions

such as strategic planning, team work, team

skills, leadership, analytical ability, etc.


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Role Plays

It helps gain insights into variousprocesses of human relations and alsothe persons attitudes and behaviour ina particular role.

Dimensionsjudged through Role Plays:- Conflict management Leadership skills Group Problem Solving

Team Skills Verbal and non-verbal communication Interpersonal skill Flexibility etc.


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Presentations Presentations could be on vision, various organizational

issues, case studies etc.


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Process of Assessment Centre

1. Briefing

2. Observation

3. Recording4. Classification

5. Rating

6. Integration


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Assessment Centre Report

It is the most important outcome of the Assessment

Centre. The report should contain the following

elements :

1. Brief Personal Profile2. Summary of General Performance & Behaviour

3. Description of Performance by each Competency

4. General Strengths and Weaknesses5. Developmental Advice and Action Plan

6. Organizational Actions.


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Assessment Feedback

Feedback is the process where the participants are made

aware of their observed behaviour in controlled

circumstances and how they measure up to a set

of competencies, which are relevant to the organization.

Feedback is in two parts ; The organization receives

feedback about the competency of the people therein and

the participant receives feedback on his performance in

the assessment centre.


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Need & Use of Assessment Centers

Selection and Promotion

-Supervisors & managers

- Self-directed team members

- Sales Diagnosis

- Training & development needs

- Placement

Development

- Skill enhancement through simulations


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Advantages of an Assessment Center

Comprehensive evaluation

Valid & better predictor

Less adverse impact

Training effect for raters Training effect for candidates

Multiple uses

More information for decision-making

Participants like it!


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Disadvantages of an Assessment Center

Requires expertise to develop

Developmental time can be lengthy

Requires high ratio of raters to participants

Requires multiple rooms for administration Time consuming

Costs more (time and dollars)

Involves more people Difficult to administer for large group.

hrd 5- assessment centers 3

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