HUMAN RIGHTS AND

CONSUMER PROTECTION ACT

Mrs.DRISYA.V.R.2nd Year MSc Nursing

• Second generation rights

Three Responsibilities of State

• To respect your human rights

• To protect your human rights

• To fulfil your human rights

SUBSTANTIVE RIGHTS

• Right to life• Freedom from torture• Freedom from slavery• Right to a fair trial• Freedom of speech• Freedom of thought, conscience and religion• Freedom of movement

Definitions

• Consumer

A Consumer under the Act is:" One who buys any goods, hires

and service/services for a consideration which has been paid or

promised or partly paid and partly paid and partly promised

under any system of deferred payment."

SERVICE means service of any description which is made available to potential users and includes provisions of facilities in connections with:-• Banking• Financing insurance

• Transport• Processing• Supply of electrical or other energy• Board or lodging or both• Housing construction• Entertainment

Consumer protection councils

• Central consumer protection council.

• State consumer protection councils

• The district consumer protection councils

• Meetings:-Number of meetings:-Not less then 2 meetings

every yearTime and place:- Depends on the chairman

• Meetings:-Number of meetings:- not less then 2 meetingsTime and place:- as decided by the chairman

Patient Responsibilities

• Providing accurate information about present illness and past medical history and wishes for your medical care.

• Seeking clarification when necessary to fully understand health problems and the proposed plan of care.

• Following through on agreed plan of care. • Considering and respecting the rights of

others.

• Being courteous. • Providing accurate information for insurance

claims and working with the Health System to make payment arrangements when necessary so that others can benefit from the services provided here.

• Following visitation policies of Hospital.

THANK YOU