ibm connect 2013 - milano

© 2013 IBM Corporation

Alessandro ChinniciEnterprise 2.0 & Social Business Consultant – IBM Italia

[email protected]

achinnici alessandrochinnici


2012 IBM CEO C-Suite Study


ee


50%of consumers are using

a mobile device in stores

of web usersvisit social sites

80%+

of consumers trust word-of-mouth and recommendations

92%of smartphone users

have scanned a QR Code

34%

during holiday seasonover 50%

2012 online sales via mobile devices up

of companies haveused crowd sourcing

44%25%

of time on the internet spenton social networks and blogs

mobile devices

social sites

recommendations QR Codes

online salescrowd sourcing

social networks and blogs


IBM offre una piattaforma in grado di trasformare la customer experience,

implementare strategie di marketing digitale e

stabilire una rleazione in grado di fidelizzare i

clienti


Source: McKinsey Global Institute: The Social Economy. July 2012

25% AVERAGE Productivity Gains

of


La piattaforma tecnologica e i modelli organizzativi

EFFICIENZA OPERATIVA &

PRODUTTIVITA'Creazione e valorizzazione di

skill e competenze

Capacità di attrarre e mantenere i migliori talenti

Coinvolgimento attivo dei vari collaboratori

Migliore condivisione di know-how e conoscenza


Increase sales

Acquire new clients

Increase productivity

Increase profitability


IBM offre una piattaforma in grado di coinvolgere i

singoli dipendenti e trasformare il loro modo

di lavorare, apprendere e collaborare


SocialNetworking

SocialContent

IBM PLATFORM FOR SOCIAL BUSINESS

SocialIntegration

SocialAnalytics

®


Una piattaforma in grado di armonizzare i vari canali

One unified experience Customer

ServiceIntranetDivisions Extranet .comSocial

Networks Commerce

Integration

PeopleApplications Content Process

Management

AnalyticsMobile Social Context PersonalizationSearch SecurityContent /

Rich Media


Una piattaforma centrata sulla piena mobilità

Apple® iOS Android™ Blackberry® Windows® Phone

The Broadest Portfolio of Mobile Solutions

The Deepest Set of Services Expertise

New Industry Partnerships and Resources for Developers


Una piattaforma mirata ai vari processi aziendali

HumanResources

CustomerService

Sales

Marketing

Finance &Procurement

Logistics

Technology & ProductDevelopment


Un modello basato su metodologie e best practices

Integrate into Processes & Flowsfor business outcomes

Customize the Experience

Governance, policyand communications

Hire Community Managers and Social Job Roles

CREATENEW WAYS OF THINKING

Leaders Show the Way

Evangelize and Enable Employees

LAUNCHEXECUTIVE LEADERSHIPAND GROUNDSWELL

Motivate and Engage

Reverse Mentor Your Leaders

Raise an Internal Brand Army

Show Metrics and Value

ENGAGEWORK STYLE AND CULTURE


IBM WebSphere Portal V8.0

IBM Web Content Manager V8.0 IBM Forms V8.0

IBM Web Experience Factory V8.0

Commerce Social media ECM Analytics EMM Collaboration BPM

IBM Customer Experience Suite V8.0 IBM Employee Experience Suite V8.0

V8 update -- available now!Tech preview of Digital Asset Management capabilitiesKenexa & Smarter Workforce

Announcementsat Connect 2013


IBM Customer Experience Suite

End usersengage & manage their own experience

Business usersoptimize the business impact

ITcreates a powerful & flexible foundationfor many channels

Social

MobileIntegration

ContentAnalytics


PureSystems pattern

Kenexa &Smarter WorkforceEmployee

ExperienceSuite

BrandedCareer Sites

SAP integration

SharePoint integration

Integration


Newly revisedContentTemplateCatalog&Microsites IBM Forms

ExperienceBuilder

Tech preview forDigital Asset Management capability

Content

Inline editingand targeting


IBMConnections-basedCommunity Pages

OpenID integrationwith external

social properties

SocialMedia

Publishercapability

FacebookConnections

Linkedin

Twitter

Social


Coremetricsintegration

Unicaintegration

Analytics


Responsive DesignEntitlement

for managed hybrid apps

Web Experience Factorymobile enhancements

Mobile


IBM Connections 4.5

Quick view of all statusupdates or comments

targeted @ you

Filter or search onany @ mentions of

any user

@ mention anyone in privatemessages, including privatereferences to non-members

Follow-up on questionswith a consolidated viewof all your @ mentions

directed at others

Manage ideas in aspreadsheet

or other product

Focus participants onvoting on open ideas


IBM Connections Content Manager 4.5

Sharing

Liking

Commenting

Check-in/out

Versioning

Approval Routing

Nested Folders

Metadata



Activity Stream updates on CCM events

Embedded Experience with

Approval, Comments, Like,

Download and more



*Views

Nested folders

Trash can for “soft” delete

Check in / out documents

Count and sort by number of Likes and

Downloads

Views*Views*

*Views

Nested folders

Trash can for “soft” delete

Check in / out documents

Count and sort by number of Likes and

Downloads


IBM Connections Suite 4.5


IBM Docs

Moduli applicativi basati su tecnologia web per creare e modificare in modo collaborativo documenti, fogli di calcolo e presentazioni➢Estendono le funzionalità di

gestione dei Files➢Real-time co-editing➢Author presence awareness➢Commenting and discussions➢Revision management


Gli strumenti per creare e modificare documenti

● Light weight Web editing tools enabling ongoing composition and sharing of most up to date documents ● Co-editing synchronously and/or asynchronously●Social document experience:

● publishing to activity streams● commenting & discussions● Instant collaboration on all content

Full featured desktop editors for the most efficient way to create rich, complex documents from business data, includes robust editors for documents, spreadsheets, presentations, mathematics, drawing and lightweight database.

Mobile device support ideal for review, comment, and presentation of documents with convenience and efficiency on the go.● Light weight editing● Review comment; quick updates

IBM Docs MobileIBM Docs

Apache OpenOffice +IBM Extensions


Community Survey & Polls (2Q2013)

Basato su IBM Forms Experience Builder 8.5

Results shownafter submission

Question-basedauthoring directlyfrom Communities


IBM Connections Mobile (2Q2013)

Migliore gestione dei Files offline tramite FileSync➢Completo supporto anche di IBM Connection

Content Manager

➢Editing sicuro dei documenti tramite IBM Docs mobile

Implementazione completa anche suIBM SmartCloud FileSync

iPad | Windows | Mac


La convergenza dei tool di collaborazione

Community

ContentConversation


IBM Sametime 9 (2H 2013)



High Definition Continuous Presence VideoHighly Scalable, Software MCUBrowser, Rich, and Mobile clientsH.264 SVC (Scalable Video Coding) Dial out to audio bridgesHigh quality audioSupport for geographic distribution

Compatibility Mode for AVC systems➢ Active speaker, switched video experience➢ Support for older Sametime clients and industry standard AVC endpoints



Video enabled mobile meetingsVoice and Video ChatVoice and Video softphone


IBM Notes & Domino 9 Social Edition

Ciclo di sviluppo di oltre 16 mesi➢Update tecnologico solido, basato su 8.5.3

Obiettivi chiave:➢UI moderna, semplificata per rendere immediate le attività più comuni

➢Social Mail come evoluzione del modello di messaging tradizionale

➢ Implementazione completa di standard innovativi (open social)


IBM Notes and Domino 9.0 Social Edition IBM Connections 4.0 and Connections Mail

Un approccio applicativo open e basato su standard


IBM Notes & Domino roadmap

IBM Connections Mail

Notes/DominoSocial EditionPublic BETA

Notes/DominoSocial Edition eGA

Notes Traveler 9.0 eGA

Notes TravelerUpgrade Pack 1

IBM Connections MailUpdate 1

Notes/DominoSocial EditionUpdate 1

IBM Connections Mail for SmartCloud

Cloud

On-Premises

SmartCloud Notes GA7 SmartCloud Notes GA8

EO 2012 1H 2013 2H 2013 2014 2015

SmartCloud Notes GA next

Notes/Domino Social EditionMaintenance Release

Notes/Domino 8.5.xMaintenance Release

Notes TravelerUpgrade Pack 2

Notes/Domino Next

Notes Traveler Next

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.


IBM Notes Traveler

Traveler v9➢Windows Phone 7.5, 7.8, 8 & Windows RT/Pro tablets➢BlackBerry® 10➢Traveler server on IBM I

Ulteriori evoluzioni (service packs 2013)

➢Mobile device management API's➢ Integration with IBM Connections Mobile

and Sametime Mobile➢Sending and receiving encrypted mail

with Internet users➢Certificate based authentication


IBM collaboration solution: le app mobile

Apple® iOS Android™ Blackberry® Windows® Phone

IBM Notes Traveler IBM Sametime IBM Connections IBM Docs


La piattaforma IBM per la social collaboration

eMail & CalendarCollaboration

Instant MessagingWeb ConferencingDoc / Apps Sharing

Social File sharingCommunities - Profiles

Social Networking

On Premises

ibmcloud.comibmcloud.com

Hybrid model


Il valore delle soluzioni IBM SmartCloud

Simplest way to interact across business boundaries

Fastest way to make your existing processes social

Keeping private business exactly that

Public, Dedicated, or Hybrid – it's your choice

Bring your own device, fast, simple, self-service


IBM SmartCloud for Social Business

Servizi di Email e Social collaboration progettati per le AziendeMassima sicurezza e livelli di integrazioneAmpia gamma di opzioni client: mobile, browser, tablet, rich client

Files

Meetings

Chat

Surveys

Communities

Activities

People

Blogs, Wikis,

Ideation

DocsEmail

Calendar

Traveler


IBM SmartCloud for Social Business (1H2013 update)


IBM SmartCloud for Social Business (2013 roadmap)

Avaliable Today 1H 2013 2H 2013 Full Notes mail capability on

mobile devices (Notes Traveler)

Chat with partner

(Chat – mobile and browser)

Upload content from mobile (Mobile Files)

Collaboratively edit in web browser (SmartCloud Docs)

Share content with partners outside your organization

Web Meetings with partner for project status

Redesigned Dashboard & Activity Stream

Connections 4.5 platform and capabilities

Ipad editing with SmartCloud Docs

Audio Conferencing for Meetings

Continuous updates to native mobile application features

Updated SLA and Support offerings

Notes 9 and Social Mail experience

Sametime 9 Meetings

Advanced IM offerings

Offline web editors

Archive eDiscovery for Premises eMail

Community Analytics

Continuously shorter service windows


Get Social. Do Business.

ibm connect 2013 - milano

Technology

ibm corporation

ibm forms v8

ibm websphere portal

ibm web experience factory

ibm web content manager

ibm ceo csuite study

social economy

social job roles