ICT for Governance and Policy Modelling:The CROSSROADS Ahead

Yannis CharalabidisAss.Prof. University of Aegean

Samos 2010 Summit Samos, 6th July 2010

Staheholders needs for eGovernance *

Politicians

•We want to know what citizens want

•We cannot afford everything: can we prioritize ?

•We need to decide with systematic support and information

Public Sector Officials•We need systems for managing process, data and

knowledge

•We need indicators for performance and methods for process improvement

•We need to focus at the important services: can we simulate ?

Citizens & Businesses

•We want our opinion to be heard

•We want to interact at minimum cost and effort

•We want to see the changes and relate results with promises

*in an ideal society …

A historical view of research on “ICT for Governance”

Time Main Research Topics Initiated

Till 1995 Back Office SystemsData-centric approaches

1995 – 2005 Front office SystemsTechnical Interoperability in Governments

2005 – 2010 eParticipation and Citizen EngagementProcess – centric approachesSemantic and Enterprise Interoperability

2010 and beyond Open Governance ?Ubiquitous Governmental Services in the Cloud ?Policy making support ?Internet of Things ?

Web Technologies

Social Informatics

Systems & Services Technologies

Management Tools

eGovernance and Policy Support Technologies

Web 2.0Argument Visualization

Mixed Reality Pattern Recognition

Serious Games

Electronic ParticipationTranslation Systems

Social Networks

Behavioral ModellingSocietal ModellingSocial Simulation

Public Sector Service Systems Workflow Systems

Enterprise Resource ManagementCloud computing

PS Knowledge ManagementLegal Informatics

Business IntelligenceData & Opinion Mining

SimulationForecasting - Backcasting

OptimizationSystems DynamicsAdaptive Models

“Hard”

“Soft”

Society Administration

We need to make user demand meet industrial offerings, in governance

But how ?- We need a simultaneous approach from both sides …

First attempt: The “ICT for Governance and Policy Modelling” Research domain within FP7, 2010

6

7 Targeted Research Projects

The post-2010 Roadmap on“ICT for Governance & Policy Modelling”

Research Areas Status on ICT for Governance, by the CROSSROAD Project

The Big Challenges ahead: Model-based Governance

How to bring Policy Modelling & Simulation approaches at a totally different level of software engineering and industry

integration, so that to allow reuse and gradual refinement ?

Timeline

ERP Implementation in a Large Enterprise

Policy modelling and societal simulation at large scale

1940’s Not possible Not possible

1970’s Each system developed as a project. Effort at the level of 500 person-years for every installation

Not possible

2000’s Industry-strength productized core.Effort at the level of a few person-years per installation.

Each attempt developed from scratch Effort at a level of ‘00 person years

Beyond 2010

Supply-chain wide Service mash-ups Industry-strength productizationModel integration and reuse

How Collaboration and Interoperability can turn a “introvert” public sector into a citizen-oriented one

1960 1990 2020

Overall Model Paper-based Paper & IT Collaborative IT

Yield Time and Cost

Citizen Waiting Time Weeks Days 1 Second

Citizen “stops” ~ 10 ~5 1 Stop

Quality of Service Non defined Un managed Managed

Service Accessibility Medium Medium High

Government Spending

Service provision (Production) 60% 60% 30%

Book keeping, reporting (Mgmt) 35% 25% 10%

IT Infrastructures (IT) 0% 5% 15%

Service design / citizen collab. (Mrkt) Very Low Low 20%

Training and Skills management (HR) Very Low Low 25%

The 111 Concept says:every service can be provided in one stop, one

second, with one euro cost

The Big Challenges ahead: Government Service Utility

The Big Challenges Ahead:Scientific Formulation of ICT-assisted Governance

Time

Impact

External Enhancement & Exploration

PopularisationWave 3

Industrial quality solutions. Communication and marketing towards broader communities. Substantiation of value.

Development and Extension

Internal Enhancement & Exploration

Wave 2Stabilisation of models and tools. Population of solution scenaria. Impact assessment and simulation. Training curriculum.

Concept Formulation

Foundational PrinciplesWave 1

Ability to identify and describe problems and solutions. Research community establishment. Convergence on initial concepts.

Today

As a conclusion …• ICT for Governance is a maturing domain, seeking for industry

support and rigorous software engineering practices

• Potential for model-based governance, social networks for governments, open data services and government service utilities will be tremendous, in the years to come

• The Scientific Foundation of “ICT-Assisted Governance” is a necessity, for tackling fragmentation and achieving fast progress

• The CROSSROAD project is an open, collaborative forum for shaping the new research directions

How to Participate in the discussion

• www.CROSSROAD-EU.net (soon to launch an Industry Group and a Public Sector Group)

• LinkedIn Group: CROSSROAD-EU

On-coming events (CROSSROAD Workshops)

• IFIP eGOV Conference, Lausanne, Aug 29 - Sep2, 2010• ICT 2010, Brussels, Sep 27-29, 2010