ict statistics for benchmarking economic performancefifa/coca cola world rankings 1. france 802...

ICT statistics for benchmarking ICT statistics for benchmarking economic performanceeconomic performance

The views expressed in this paper are those of the authors and do not necessarily reflect the opinions of the ITU or its Membership. The author can contacted by e-mail at [email protected].

Dr Tim Kelly, Head, Strategy & Policy Unit,

�Presentations to Chinese delegation�

Geneva, 10 June 2002

International Telecommunication Union

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Benchmarking can be a useful tool �

FIFA/Coca Cola World Rankings1. France 802 points4. Colombia 728 points�.42. Senegal 599 points50. China PR 566 points

But rankings don�t necessarily predict who will qualify� nor who will win!


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Agenda! Why benchmarking for ICTs?

"Benchmarking for policy-makers"Benchmarking for company managers

! Benchmarking tools"Network growth and development"Price comparisons"Key indicators and ratios"Rankings

! China�s case"Charting an economic phenomenon


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Benchmarking for policy-makers� For policy analysis� Comparisons before and after policy change� Measuring impact of ICTs on general economic

investment and performance� For regulatory purposes� ICT sector policy: e.g., tariff rebalancing,

including wholesale pricing arrangements among service providers

� Competition policy: e.g., market share, growth rates and measures of market dominance

� For international comparisons� Aggregation of national statistics to allow

comparison with other countries� Comparisons of change in rankings


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Benchmarking Example (1):Teledensity in Chile and Argentina

0

5

10

15

20

25

1986 1988 1990 1992 1994 1996 1998 2000

1988: Privatisation and competition in Chile

1990: Privatisation with 7 year exclusivity in Argentina

Exclusivity period extended by 3 years

Source: ITU World Telecommunication Development Report, 2002.


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Benchmarking for company managers

! Comparing expected performance against actual" Implementing and monitoring business plan

! Comparing performance against competitors"Market share, price comparisons, quality of

service indicators etc! Measuring customer satisfaction

"Level of complaints


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Benchmarking example (2):Mobile density in Hongkong and Singapore


0

10

20

30

40

50

60

70

80

90

1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000

Singapore: Mobile competition delayed

until April 1997

Hongkong SAR: Mobile competition introduced in 1988 for analogue

Additional competition introduced with digital mobile in 1993

Six additional PCS licences awarded in 1996


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Benchmarking tools! Network development and growth

"e.g. teledensity, mobile density, growth rates"e.g. Internet penetration, broadband take-up

! Price comparisons"OECD/Teligen price comparison model: Covers

business and residential, fixed and mobile, voice and data services

! Quality of service comparisons! Financial measures

"e.g. average revenue per user (ARPU), revenue per employee, return on capital investment etc


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Key ICT indicators and ratios for general economic performance

! Penetration level (density)"Network connections (fixed-line, mobile, Internet)

per 100 inhabitants, 100 households, 100 businesses

! Telecoms as a % of GDP"Rising fast during the 1990s

! Performance in leading ICT sectors"Broadband, 3G mobile, digital broadcasting

! Pricing and usage"How affordable are ICTs? How widely are they

being used?


100%

1%

2%

3%

4%

5%

6%

1991 2001

Korea (Rep.)

Hong Kong SAR

Global average

Benchmarking example (3):Telecoms as % of GDP in �broadband economies�

Source: ITU World Telecommunication Indicators Database.


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Top 10 performers, 1990-2000by total teledensity rankCountry 2000 1990 Rank 2000 Rank 1990 Change

China 17.8 0.6 107 171 +64Viet Nam 4.2 0.1 155 201 +46Hungary 67.4 9.6 50 89 +39Botswana 21.6 2.1 103 140 +37Jamaica 34.1 4.5 82 117 +35El Salvador 21.8 2.4 102 136 +34Mauritius 38.6 5.4 78 111 +33Chile 44.4 6.7 72 104 +32Portugal 109.5 24.3 22 53 +31Philippines 12.4 1.0 125 155 +30

Note: Based on total teledensity (fixed lines plus mobile subscribers, per 100 inhabitants). Shows top ten ITU Member States in terms of improvement in ranking, 1990-2000.

Source: ITU World Telecommunication Indicators Database.


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China�s performance: Teledensity and GDP per capita

02468

101214161820

$0 $200 $400 $600 $800 $1'000

2000

1998

1996

1990

1990 Trend

2000 Trend

19931994



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ITU country case studieswww.itu.int/ni

! Internet diffusion studies" ASEAN, Bolivia, Egypt,

Hungary, Nepal, Uganda ! Broadband

" Australia, Italy, Malaysia, South Africa, Korea (Rep.)

! 3G Mobile" China, Chile, Ghana, Hongkong

SAR, Japan, Venezuela! Cyber-security

" Brazil, Canada, Korea (Rep.), Netherlands

! Effective regulation" Botswana, Brazil, Morocco,

Peru, Singapore

ict statistics for benchmarking economic performancefifa/coca cola world rankings 1. france 802...

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