Add to your “STEP UP to Safety Manager’s Workbook”!This is the second part of your STEP UP to Safety Manager’s Workbook. Be sure to download the first part of this workbook (containing pages 1-19), at:

www.icwgroup.com/step-up

STEP 2 – Do “MORE” to STEP UP Your Safety ProgramsWhat is “MORE”?.........................................................................................................................20

MORE: M = Motivate................................................................................................................. 20

MORE: O = Observe................................................................................................................... 27

MORE: R = Reinforce..................................................................................................................29

MORE: E = Engage......................................................................................................................33

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What is “MORE”?“MORE” helps you follow a process to get your workers motivated and engaged in safety.

M = Motivate

O = Observe

R = Reinforce

E = Engage!

MORE: M = MotivateThe costs of workplace injuries and illnesses have a significant impact on the bottom line. Motivated employees are more engaged in safety programs, increase the effectiveness and can reduce costs.

But, how do you motivate employees for safety success? If you’re continuing to see a gap between your safety goals and the behaviors – and attitude – of your workers, you may need to reevaluate your approach.

References:

https://www.skillsyouneed.com/rhubarb/safety-motivation.html https://www.ehstoday.com/news/ehs_imp_33796 https://www.arbill.com/arbill-safety-blog/8-workplace-safety-motivation-tips-for-your-

employees https://www.staffmanagement.com/5-ways-to-motivate-employees-about-safety/ https://www.safetyandhealthmagazine.com/articles/16902-safety-training-motivation

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8 Ways to Motivate Employees Around Safety

#1Do: Formulate your safety vision…around caring for your employees and improving morale. Motivation begins by engaging your employees’ hearts and minds.

Don’t: Focus on…only lowering your costs. Your employees would be motivated to help make your program a success.

Describe the ways you’ll Formulate your vision:

#2Do: Communicate…your safety vision, strategy and intention. By clearly communicating your safety vision, your strategic plan has a foundation & everyone has a sense of certainty.

Don’t: Keep vision a secret… or miss getting the entire organization behind it.

Describe the ways you’ll Communicate:

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#3Do: Live it…and integrate safety as a #1 priority throughout organization, as a cultural revolution.

Don’t: Silo it… to one department or only apply it to “risk workers,” or relegate it to “lip service.” This confuses workers and stymies progress.

Describe the ways you’ll Live it:

#4Do: Provide hands-on safety training…and continued involvement. Workplace safety requires more than just giving your employees some information and leaving it at that.

Don’t: Drop it...after one training session, or conclude that if they “see it” they can “do it.” Safety training is about changing behaviors and involves repeated hands-on practice.

Describe the ways you’ll Provide hands-on safety training:

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#5Do: Collect feedback…listen to employees and protect their voice, through engagement and ownership.

Don’t: Exclude employees…when formulating practical safety technics and processes. If shortcuts are taken, find out why and get to root cause. Solicit ideas to help make safe behaviors “stick”.

Describe the ways you’ll Collect feedback:

#6Do: Reward…those who act safety and those who encourage others to be safe (even better!), by having recognition programs in place.

Don’t: Encourage incentive programs… designed to reward workers with the least number of safety infractions (more on this later).

Describe the ways you’ll Reward:

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#7Do: Frequently meet-up, communicate…and provide results. When employees begin to see positive results of eliminating workplace injuries & there’s proven success, they’ll be even more motivated to get on board.

Don’t: “Set it and forget it”... Silence is the fastest way to ruin motivation and kill a safety program.

Describe the ways you’ll Frequently meet-up, communicate:

#8Do: Make it enjoyable!Lighten things up a little by adding some creativity or variety to get people involved.

Don’t: Make safety a drudgery…it will be avoided. Although workplace safety is very serious business, it’s that very seriousness that also creates an obstacle for getting people to engage with it.

Describe the ways you’ll Make it enjoyable!

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Safety Education and Training Safety training for workers not only allows them to do their job safely, it helps to keep other employees safe also. It’s an investment that will pay for itself time and time again through fewer injuries and illnesses, better morale, higher productivity, lower insurance premiums and much more.

List your plan for safety training (check as applicable and describe):

□ Supervisory training:

□ Employee training:

□ New employee training:

□ Pre-work safety training:

□ Morning safety talks:

□ Tail-gate safety meetings:

□ Periodic safety refreshers:

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□ Online safety training:

□ Classroom training:

□ 1-on-1 training:

□ Training certification:

□ Other:

Helpful references:

https://www.osha.gov/Publications/osha2254.pdf https://www.osha.gov/Publications/osha3824.pdf https://www.ehstoday.com/news/ehs_imp_33796 https://bizfluent.com/info-8676261-steps-increase-employee-motivation-safety.html

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MORE: O = ObserveImproving job safety performanceSafety observations are a great tool to focus on the actual tasks at hand while enhancing employee engagement and performance. They are also an opportunity to point out positive actions and identify areas for improvement.

The role of observing Observe processes and workers. Suggest measures which can be implemented to increase safety on site. Correct and document unsafe situations.

Use safety observations to… Observe employees as they perform their work activities. Reinforce safe work practices. Correct unsafe acts and conditions. Gain an understanding of the worker’s decisions and actions.

4 tips to make your safety observations powerful

1. Focus your observations on SIFs (Serious Injuries and Fatalities).

2. Do group observations as well as individually.

3. Remember that everyone has unique safety DNA.

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4. Make it a positive experience.

Helpful observation templateUse this series of flexible templates to help document your safety observations.

Resource link:

Step Up to make your Observations MORE Powerful! http://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-step-up-to-safety-do-more-observation-template.pdf

Our Safety Observation approach for our companyDescribe how you’ll manage safety observations at your company:

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Helpful references:

www.selectinternational.com/safety-blog/making-safety-observations-more-impactful http://www.scantron.com/~/media/Scantron/Files/products/scod/

safety_form_examples.ashx

MORE: R = ReinforceRules of Reinforcement

1. Reinforcement must be timely Catch in the act! Catch them being good Retrain immediately when needed, and coach to persuade the right behavior

2. Be Consistent Don’t play favorites Don’t change the rules Document the rules so that they are easy to read and understand – everyone plays

from the same gamebook

3. Be specific and meaningful Focus on the job done right Target actual behaviors that truly prevent injury Be sure the behavior you’re targeting is specifically for safety to attain the best

results

4. Be Sincere Deliver authenticity, not lip service – mean it Model the behavior you wish others to display. Be prepared to “walk the walk” not

just “talk the talk.”

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Reinforcement Essentials Safety Committees

Safety committees are a great way to engage workers! Use these employee-led committees to collect feedback and gain buy-in. Keep committee size small and representative of each department. Helpful references:

http://mysafetynews.com/role-and-responsibilities-of-a-safety-committee/ https://www.safetyandhealthmagazine.com/articles/15308-tips-for-an-effective-

workplace-safety-committee https://www.ehstoday.com/news/ehs_imp_32635 https://www.shrm.org/resourcesandtools/hr-topics/risk-management/pages/

workplace-safety-committees.aspx

Safety MeetingsConducting safety meetings gives you the opportunity to review safety procedures with your teams. Reviewing safety methods reinforces everyone’s focus on the safe way of doing work. To ensure the quality of your meetings, consider the following:

Meet at least monthly (contractor tailgate meetings are required every 10 days). Select an area to meet where there are no distractions. Plan meeting topics for the year and substitute timely topics as needed. Obtain training materials from ICW Group’s Policyholder Center, myResource

RMRx, or other trusted resources. Have one or more managers present to reinforce topics and show support and

encourage attendee participation. Cover items such as:

o Safety committee successes.o Inspection reports and corrective measures.o Injuries reported since the last meeting.o Topic of the month.o Engagement strategies.

Helpful references for safety meeting topics:o http://mysafetynews.com/safety-meeting-pointers/ o https://lni.wa.gov/Safety/GettingStarted/DayToDaySafety/

SafetyMeetingTopics.aspo http://safetytoolboxtopics.com/

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Daily Safety MessagesWhat better way to reinforce safe behavior than daily reminders? Keep messages short, concise and upbeat. Involve employees in the creation of list topics, and target those that have the highest potential to reduce injury. Check out these ideas:

Don’t carry anyone on the forklift forks. Clean up spills quickly. Check out your workspace before you start. Don’t use the fire extinguisher as your coat rack. Stand clear of raised loads. Pay attention to what you (and others) are doing. These are the locations of our fire extinguishers. Use the buddy system for safety! Don’t just step over it – pick it up. Be aware of your electrical cord. Keep your fingers (and toes)! Use the right tool for the job. Buckets are for water – not ladders. Pull electrical cords by the plug, not the cord. Do donuts with your coffee – NOT the forklift.

Written Safety ProgramEvery organization should have a clearly written safety program that describes procedures, workplace conditions, hazard controls and employee behaviors. Having this written enforces a consistent approach to your safety program. Resources for additional ideas:

https://safetymanagementgroup.com/customized-written-safety-programs/ https://www.safetyinfo.com/safety-written-programs-manuals-index/ https://www.osha.gov/dcsp/compliance_assistance/sampleprograms.html

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Reinforcement AssessmentAre you doing MORE to Reinforce safety at your company? Be sure to take the “15 Points to do MORE to Reinforce Safety” assessment, to see if you’re doing enough to make sure safety is reinforced at your company.

Resource link:

15 Points to do “MORE” to Reinforce Safety http://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-step-up-to-safety-do-more-reinforcement-assessment.pdf

Our plans to reinforce safetyList your own ideas for reinforcing safety, including training, coaching and mentoring:

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MORE: E = EngageEngagement - Reinforcement Award ProgramsReward programs can be formulated in order to serve as training and engagement reinforcement. (To avoid - safety incentive programs tied to a number of accidents, incidents and near misses, that reward employee if numbers fall below a certain level. These create pressure on employees to not report accidents, injuries and near misses keeping the "record" intact.) Reward employees for taking the correct safety action. Ideas include:

Safety Observation Checklist Raffle

For this program, employees receive safety cards with observation checklists relevant to their work tasks. The cards are completed, signed and turned in daily basis for a monthly drawing. This encourages employees to think about safety and allows you to keep track of possible issues that may be rising. Winners are rewarded with a certificate or other nice surprise.

I Care a Lotto About SafetyEmployees identify hazards and submit safety ideas. For each valid submittal, the employee receives a lotto ticket, certificate, or other recognition.

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Thanks, Buddy!Engage employees with the “Buddy System”. When someone observes another employee about to do something unsafe - they stop them using the “Buddy” system. That employee gets a “Thanks, Buddy” card. These can be turned in for a monthly drawing, a certificate or another recognition.

I’m Hip to Hazards!Compose an image with several hazards that could be found in your own workplace. Post in a work area, newsletter or other location accessible to all employees. Now, hold an “I’m Hip to Hazards” contest - ask employees to identify the hazards and suggest how to fix them. Awards go to those who come up with the best solutions or via a drawing of those who find all hazards.

Take this challenge up a notch – set up a real work area with hazards for this contest. Form teams to observe, find and correct all the hazards.

Teams could also compete for a high score on OSHA’s interactive Hazard Identification Training Tool https://www.osha.gov/hazfinder/, designed to teach the core concepts of hazard identification.

Safety Poster ContestInvolve employees in a contest where they can use their own creativity to help others think safely. Employees can enter the contest individually or as teams. (If teams, you may want to assign relevant workplace topics.) Winners receive prizes – but everyone’s a winner in this contest! Post all works of art in appropriate places around the company. (Poster courtesy of Youngworkers.org)

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Helpful references for safety contests:

https://www.osha.gov/safeandsoundweek/docs/FF_challenges_competitions.pdf https://safety.lovetoknow.com/Safety_Games_for_the_Workplace https://safestart.com/news/workplace-safety-contest-has-nothing-do-work/ https://www.businesswire.com/news/home/20130522006057/en/5-Activities-Engage-

Employees-National-Safety-Month https://bizfluent.com/info-8560879-safety-inspired-employee-game-ideas.html

Employee engagement ideas for your own company:List your ideas that would help engage employees in safety at your company!

Congratulations! You’ve completed STEP 2 of the S.T.E.P. UP Certificate Series. Watch for STEP 3 coming next month. Complete all 5 STEPS for your Certificate!

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