idc_spencer izard_why working side-by-side with, and not for, the business is the next step in the...

The journey from “For” to “With”

Framing the CIO for Success

Spencer Izard

IDC


Business Credibility


Staffing for the 3rd Platform


Successfully Managing Failure

Business Credibility

© IDC Retail Insights Visit us at IDC-ri.com 8


Closely, and proactively, collaborate with the

CEO, CFO, and other CxO’s

Utilize a board advocate for major

strategic initiatives

Lobby to establish a board-level technology committee

to help elevate the role of IT

Plan to provide an annual report and quarterly updates

in business context

Top Netherlands Business Concerns in 2014


Generate higher profit margin

Expanding into new markets

Escalating costs of operation (orexpansion)

Finding or retainingexpertise/talent/resources

Retaining the customer base/or reducingcustomer churn

Finding or developing innovation to gaincompetitive differentiation

0 10 20 30

Source: IDC Netherlands - IT Decision Maker Survey 2014 (n=58)

Staffing for the 3rd Platform



IT organizations will need to cultivate new IT roles and sunset

long-held ones

The 3rd platform is creating skills gaps that are costly to fill

Business skills and knowledge will be critical in the IT

organization of the 3rd platform

Mobile will disrupt application development and security roles

The 3rd platform IT workforce will govern more that it builds IT

systems

Cloud will disrupt architecture, security, and network operation

roles

© IDC Visit us at IDC.com and follow us on Twitter: @IDC 13 Source: IDC Netherlands - IT Decision Maker Survey 2014 (n=58)

0% 10% 20% 30% 40% 50% 60%

Service Quality Improvement

Other

Cloud - IaaS

Social Media

Desktop

Virtualization

Cloud - PaaS

Cloud - SaaS

Security

Collaboration

Mobility

Big Data / Analytics

First mostimportant

Second mostimportant

Third Mostimportant

3rd Platform Investment vs. Headcount Balance


33%

52%

16%

Decreased

Remained the same

Increased


The 10 Most Difficult IT Positions to Staff

Source: IDC’s 2013 CIO IT Staffing Survey, June 2013

Successfully Managing Failure



Are the original “owners” of the project still in place?

Has leadership changed its goals for the project?

Is the original business goal/target still achievable?

Has the expectation of value increased or decreased?

Has an incremental part of the total value been achieved?

Have new sources of value been found? (i.e. Reusable skills)

Is there justification for renewing or continuing the project?

In what ways, if any, have resource requirements changed?

Are the right kind of resource being used in the right proportion?


Add value check-points into project plans

Adopt a simple scorecard to evaluate key project metrics

Adopt a standard review process to establish rules to maintain, change, or cancel a project

Use failure management as a tool to refine and redefine IT services in a continuous change process


Incorporate future value estimates/assessments

into project checkpoints

Establish criteria for project failure

to clearly identify troubled projects in

concrete

terms of value and resource use


Leverage IT to take advantage of the newmarket landscape

Improve loyalty & customer satisfaction

Market expansion (new geographiclocations, customer segments, new

investments)

Overall cost savings

Operational efficiency and improveproductivity

0 10 20 30

Source: IDC European End-User Software Survey 2013

Top Netherlands Business Initiatives in 2014

Final Guidance



Adopt These Key Principles

Address the entire “big picture”

view of the enterprise

Control complexity by determining

what needs to be the same, to change & the

balance of consistency against customization


Accommodate the future by anticipating

replacement and integration complexities

from new advances and industry trends

Communicate and specify through

business language and consistent,

template-based, technical documentation


Provide agility and flexibility through modularity and industry standards based integrations

Create consistency through “one way”

to do one thing and one place to get

one kind of information”

Questions


E-mail me at

[email protected]

Or follow me at

@IDCspencer

mailto:[email protected]

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