ieee membership development conference call / web cast lee stogner chair, ieee membership...
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IEEE Membership Development Conference Call / Web Cast
Lee StognerChair, IEEE Membership Recruitment and Recovery [email protected]
Cathy DownerMGA Staff - Membership Developmentc.downer@@ieee.org
21 February 2009
Preview Topic: The Value of Membership in Tough Economic Times
Membership Statistics & Goals Update
Business Cycle Spotlight:
Wrap-Up / Direction
Open Floor Q&A
Subject Appendix
Today’s Discussion…
Membership Development Web Cast
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Slide 2
Webcast presentation available on MD virtual community at https://www.ieeecommunities.org/ieee.md.net in the files section
Attendee lines are muted, except for speakers. Late attendees are reminded to mute your phone using *6
Please ask topical questions using the chat box
For technical-assistance, e-mail to [email protected] any time during webcast
This webcast is recorded. Presentation and audio will be available as an “on-demand” resource – URL and announcement to be posted in the MD Virtual community
Web Cast Notes
Slide 3Membership Development Web Cast
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Slide 4Membership Development Web Cast
Web Cast Attendance Roll Call
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Preview Topic:
The Value of Membership in Tough Economic Times
Membership Development Webcast
Presented by:Diane Bowen Collier, PMPEmployment and Career Services
Committee, IEEE21 February 2009
Slide 5
In a world economy where bad news fills headlines, many members may be asking
themselves:
“Why maintain my membership in IEEE when there are so many demands on my resources?”
“What does IEEE provide to improve my situation?”
Membership Development Web Cast
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Slide 6
Answer, IEEE offers:
• Employment and Career Services
• Education
• Networking Opportunities
• And more…
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Slide 7
Employment and Career Services
Slide 8Membership Development Web Cast
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• One stop shopping for Career and Employment Services
– http://www.ieee.org/web/careers/home/index.html– Filters available for career life cycle– Filters available for benefit categories
Employment and Career Services
Slide 9Membership Development Web Cast
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•IEEE Job Site –www.ieee.org/jobs
Post ResumeResume builder
Employer Search Job Posting Alerts Collects 5 Million Job Leads from 160,000 Websites Powerful Search Engine
Slide 10Membership Development Web Cast
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Employment and Career Services
Career Navigator– www.ieee.org/careers
Employment AssistanceCareer DevelopmentConsultingProducts & Services
Employment and Career Services
Slide 11Membership Development Web Cast
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•Webinars– www.ieeeusa.org/careers/webinars
Resume Writing SkillsNetworking/Online Social NetworkingInterviewing SkillsInnovation Entrepreneurship
Employment and Career Services
Slide 12Membership Development Web Cast
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• Regional Coordinators– Available to provide work shops on:
• Resume Writing Skills• Networking• Interviewing Skills• Innovation Styles• Entrepreneurship• Project Management
• Virtual Communities
Education
Slide 13Membership Development Web Cast
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• Societies provide a variety of venues for building skills
– Conferences (reduced rates for members)– Seminars– Publications– Meetings
• Local Sections also provide training
Networking
Slide 14Membership Development Web Cast
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• IEEE is a worldwide network• Volunteer opportunities
– Meet local industry leaders– Create opportunities for individuals to know your capabilities– Grow your network– Give to your community
• Consultants Network
Networking
Entrepreneurs Village– http://www.ieeeusa.org/careers/entrepreneurs/– On Line Community – On Line Mentoring
Business Knowledge Marketing Venture Capital Legal Issues
– On Line Resources– On Line Chats
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And more . . . .
Reduced dues for unemployed and retired members
IEEE alias – maintain contacts even when your e-mail provider or job changes
Membership Development Web Cast
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Thank you !Questions ?
Slide 17Membership Development Web Cast
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Diane Bowen Collier, [email protected]
Prepared by:John DayIEEE Member & Geographic Activities
Membership Development Webcast Slide 18
Membership Statistics & Goals Update:
January 2009
Slide 19Membership Development Web Cast
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Congratulations! Mission 2008 Results – 382,400 members! (87 members shy of record)
Slide 20Membership Development Web Cast
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January Year-over-Year Monthly Growth – Total Membership
391,560
Up 2.4% from December
Slide 21Membership Development Web Cast
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January Year-over-Year Monthly Growth – Higher-Grade Membership
300,420
Up 1.1% from December
Slide 22Membership Development Web Cast
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January Year-over-Year Monthly Growth – Student Membership
91,140
Up 6.9% from December
Active Membership by Region – January 2009
Slide 23Membership Development Web Cast
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•Beginning in Jan 2009 , break-out of student membership
Net Gain Net Gain Net Gain Total Gain
January Year-over-Year Society Membership
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Slide 24
• In total, aggregate of 38 Societies: (7,561) memberships
Beneath the aggregate …
• 22 Societies have increased membership + 2,432 sum of increases
• 17 Societies have decreased membership (9,993) sum of decreases
> Computer Society (~ 5,300) ... > CS Affiliates (~ 3,000)
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Slide 25
January Year-over-Year Society Membership, Detail
Slide 26
January Year-over-Year Society Membership, Detail (cont.)
Membership Development Web Cast
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January Year-over-Year Society Membership, Detail (cont.)
Slide 28Membership Development Web Cast
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Update - 2009 Membership Renewal
• Anticipate 22,500 to 25,000 renewals in February (pick-up of 6.5% - 7.0%)• Total retention last year (2008) was 76.8%• In 2009, MD goal is to improve HG retention 2% and ST retention 0.5%
Slide 29Membership Development Web Cast
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2009 Membership Renewal Goals & Progress
• Line in the sand
• Goals incorporate desired retention increases, using each Regions’ 2008 retention rate, and their respective renewal opportunity for 2009
• HQ is launching several new campaigns to help arrears-recovery
• Pre-arrears lists are being provided to all Sections
Thank you !Questions ?
Slide 30Membership Development Web Cast
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Business Cycle Spotlight
Presented by:Lee StognerChair, IEEE MRRC
Cathy DownerManager, Membership Development
Membership Development Webcast Slide 31
Membership Business Calendar
Slide 32Membership Development Web Cast
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Engagement
Volunteer & Staff partnershipFilling MD position vacanciesEncouraging Section to Member communications
2009 GoalsIncreased focus on retention
78.5% total membership 84.8% higher-grade, 54.0% students
Match 2008 recruitment2009 Year-End (December)
390,000 total members
Membership Recruitment & Recovery Committee Report – January 2009
2009 MRR Team Committee Focus
Zambia SectionReuben Kapala Munungwe
“Thank you for very much for this information. In the recent past, we as a Zambian Section Committee have been working towards recruiting new members as well as recover old or non-active ones. With the current scenario of the economy, we dearsay most of them are targeting the March to August registration window owing to the austerity measures being employed in their respective organizations. However, we are grateful for these tools and will be giving you feedback as often as possible to see how we can synergistically surmount this challenge. Our aim is to rev up this membership recruitment regardless of the socio-economic situation.”
Western Puerto Rico SectionLuis Lopez, MD Chair
“I did use the information to send reminders. I divided the arrears in two groups, i.e. those who have been members for 5 to 30 years which most probably just forgot to renew, and young members (5 years and below) where I am placing more emphasis on how the membership can improve their career, networking, leadership, etc. Semi custom appeal has gone to each group. Will run the report mid-March to see how many renewed, and will then try to contact those that didn’t to encourage and find out why they did not renew if there is a reason. Our section membership is pretty stable and I expect renewal by all.
MD in Action: Volunteer Engagement — Renewals / Arrears
United Arab Emirates Section Adell Sultan, MD Chair
“Many thx for your message and all the information. In our section we are already utilizing the upgraded SAMIEEE database to pull all the required and necessary information. Its certainly a great enhancement and formation now is much easier and accurate. Reminders have already been sent to the concerned people and will be sent again in a few days. Thanks for sharing the sweepstakes info though, I’ll make sure I’ll add that to our next communication.”
Buenaventura Section Steve Johnson, Chair
“I’ve just sent out individual emails to the list of soon-to-be-late members in my section, with some immediate and gratifying success. The notes are tweaked depending on membership grade, years of cumulative membership (i.e. may be eligible for SM elevation), etc. I’ve also received some very nice responses from people who renewed as a result of my emails. By the way, the overview of the SAMIEEE interface was quite helpful – I generally despair at the prospect of interacting with SAMIEEE, but this made it considerably less excruciating than usual!”
MD in Action: Volunteer Engagement — Renewals / Arrears
Nigeria Section Jon Ogbekhilu, MD Chair
“Thanks for your mail and sorry for the late response. We are doing a kind of aggressive campaign for members to renew in Nigeria Section and the response isn’t bad and we hope to see more renewals.”
Montana Section. Mitchell Hobish, Chair
Thanks for this information. I had no idea we had so many delinquent members!
Denmark Section Erik Stilling, Chair
“In response to your email, the Board for IEEE Denmark Section have taken action to address the members who haven’t yet renewed their membership. We are about to complete sending out the below emails to each of these members. I am aware that you probably do not speak Danish, so I have added the email just to demonstrate that we have taken action and will attend to this matter during the coming month.”
MD in Action: Volunteer Engagement — Renewals / Arrears
Morocco SectionMohamed Essaaidi, Chair
“Many thanks for your e-mail. We have been already approaching all the arrears in the Morocco Section here for several weeks. The material you sent me will be really very helpful to support our actions.”
Austria Section Martin Horauer, Chair
“The renewal reminders to the Austrian members who still have not renewed has been sent out some days ago and I got several replies that some will renew within the next days…”
MD in Action: Volunteer Engagement — Renewals / Arrears
Your Section ?
Your Section ?
Your Section ?
Your Section ?
Your Section ?
Your Section ?
Your Section ?
Your Section ?
MD in Action: Volunteer Engagement — Renewals / Arrears (open floor)
Recovery Planning
Membership Development Web Cast
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Data-driven activities
Knowledge of SAMIEEE– Members w/ past-due
status– See appendix for step-by-
step instructions
Aleksandar Szabo (R8) our volunteer expert for using SAMIEEE pre-arrears & arrears queries
Slide 39
Thank you !Questions ?
Slide 40Membership Development Web Cast
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Membership Development Webcast
Wrap-up / Direction
Presented by:Lee StognerChair, IEEE MRRC
Welcome new Region MD officers
– Wole Akpose (R2)
– Zak Cohen (R6)
– Aleksandar Szabo (R8)
– Mengqi Zhou (R10)
– Cathy Downer, Membership Development Mgr
Know the benefits of membership
– www.ieee.org/benefits
Utilize MD resources and tools
– www.ieee.org/md
Make retention our 1Q focus
Promote 125th Anniversary
Monitor progress through MD reports
Wrap Up / Direction
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Slide 42Membership Development Web Cast
Recommended “Game Plan” going forward – Regions / Sections / Societies
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Membership Development Web Cast Slide 43
February through April– 85% effort - Retention / Arrears Recovery– 15% effort - Recruitment
May through August– 15% effort - Arrears Recovery– 85% effort - Recruitment
September through December– 100% effort – Recruitment
All the while … MD Staff support:• Retention / arrears recovery campaigns, electronic and print (through August)• Recruitment / incomplete applications campaigns (big push in March)• Recruitment / authors outreach (May timeframe)• Reinstatement & recruitment campaigns (September forward)
125th Anniversary Renewal Incentive Drawing Now OfferedMGA launched a new incentive in January to reward individuals who have renewed their 2009 membership. Random drawing of all members who have renewed before 1 May awarding 125 Visa gift certificates of USD$100. Drawing will take place on IEEE’s birthday, 13 May.
“Last Issue” Cover Wrap to Appear on IEEE Spectrum March issue of IEEE Spectrum will carry such a cover wrapper for all members who have not renewed their membership. The 125th Anniversary renewal incentive drawing and promotion of several benefits are incorporated into the cover-wrap’s design.
New Arrears Campaign to Commence in MarchNew post card campaign will augment the outreach. Featuring a peer-to-peer message from Joe Lillie, VP of the Member & Geographic Activities Board, the postcard will be mailed in March to all higher-grade members worldwide in arrears.
IEEE Contact Center Making Courtesy Calls
IEEE Contact Center outreaching to select groups of members who have not renewed their membership, beginning with Fellows and Senior members. Calls will continue through May.
Staff Retention / Arrears Outreach
Next Webcast
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Slide 45Membership Development Web Cast
Saturday, 14 March
Thank you !Questions ?
Slide 46Membership Development Web Cast
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Open Floor Q&A
Membership Development Webcast Slide 47
Appendix
Field Team Resources
Presented by:Lee StognerChairIEEE MRRC
Membership Development Webcast Slide 48
If the MGA is Successful …
IEEE member satisfaction & relevance is growing and reflected in improved retention and total membership
The MGA is a data-driven organization that proactively anticipates and reacts to the needs of the member and the profession
The MGA facilitates recruitment, training, development of IEEE volunteer leaders
The MGA facilitates successful regions, sections, chapters, and affinity groups
The MGA is responsible for all aspects of member and membership activities with the IEEE
The MGA ensures a “home(s)” for every member
Technology professionals will understand IEEE membership’s importance in their careers
The MGA will develop sections, and regions and reward them based on their measured success
The MGA facilitates communications and engagement opportunities for IEEE members in multiple ways
IEEE and its members’ achievements are universally recognized
MRR Team Development – Engagement
Alignment with the new MGA mission and values
Volunteer & Staff partnership
MD position vacancies
Regional Training
Partnering across IEEE
MD Portal & Virtual Community
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R3 – Lee Stogner
R4 – Tarek Lahdhiri
R8 – Aleksandar Szabo
R7 – Kathleen Chafe
R9 – Tania Quiel
R5 – Robert Shapiro
R2 – Wole Akpose
R6 – Zak CohenR1 – Dr. Ravi Todi
R10 –Mengqi Zhou
The Regional “Field Team” (2009)
Slide 50Membership Development Web Cast
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Lee Stogner IEEE MGA [email protected] Todi R1 [email protected] Akpose R2 [email protected] Stogner R3 [email protected] Tarek Lahdhiri R4 [email protected] Shapiro R5 [email protected] Cohen R6 [email protected] Chafe R7 [email protected] Narasimhan R7 [email protected] Zsabo R8 [email protected] Quiel R9 [email protected] Mengqi Zhou R10 [email protected] Downer IEEE Staff [email protected] Day IEEE Staff [email protected]
The Regional “Field Team”
Slide 51Membership Development Web Cast
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Membership Development Portal – www.ieee.org/md
Slide 52Membership Development Web Cast
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Membership Reports
MD Virtual Community
SAMIEEE access
Membership Development Manual
Member benefits at a glance
Recrutiment programs and tools
MD Kits – online order form
Online Order Form – www.ieee.org/mdsupplies
Slide 53Membership Development Web Cast
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The web page to join the IEEE www.ieee.org/joinThe web page for MD volunteers www.ieee.org/md The web page for IEEE benefits– www.ieee.org/benefits
Your Region web page www.ieee.org/??Your Section web page www.ieee.org/??Your Chapter web page www.ieee.org/??Your Conference web page www.ieee.org/??Your Student Branch web page www.ieee.org/??
Online MD Resources
Slide 54Membership Development Web Cast
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Thank you !Questions ?
Slide 55Membership Development Web Cast
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Appendix
SAMIEE & Arrears Recovery: Step-by-Step
Membership Development Webcast Slide 56
To get the list of Arrears of your Organizational Unit, go to SAMIEEE
www.ieee.org/organizations/vols/samieee/positions.html
Click Access SAMIEEE Insert you User ID and Password, and LoginClick SAMIeee in Shared FoldersClick Geographic Predefined Query and you will get the list of Predefined Queries
From the list of Predefined Queries select
– (GEO) Arrears: Member Contact Info By Section-By Grade
Sections Arrears Lists Using SAMIEE – Step-by-Step
Slide 57Membership Development Web Cast
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Sections Arrears Lists Using SAMIEE – Step-by-Step
Slide 58Membership Development Web Cast
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Sections Arrears Lists Using SAMIEE – Step-by-Step
Slide 59Membership Development Web Cast
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Sections Arrears Lists Using SAMIEE – Step-by-Step
Slide 60Membership Development Web Cast
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Slide 61Membership Development Web Cast
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Appendix
International Phone NumbersMD Webcast
Membership Development Webcast Slide 62
Slide 63
Toll free US & Canada: 1-866-546-3377
Toll US & Canada: 1-719-234-7872
Local - Australia, Sydney: +61 (0) 2 8207 3481
Local - Austria, Graz: +43 (0) 316 218 875 089
Local - Austria, Vienna: +43 (0) 1 274 872 5021
Local - Belgium, Brussels: +32 (0) 2 300 1147
Local - Belgium, Liege: +32 (0) 4 244 10 39
Local - Brazil, Sao Paulo: +55 11 5582 6544
Local - Denmark, Copenhagen:
+45 70 14 49 57
Local - Finland, Helsinki: +358 (0) 9 2311 3376
Local - France, Lille: +33 (0) 359 81 35 02
Local - France, Lyon: +33 (0) 426 84 04 42
Local - France, Marseille: +33 (0) 488 91 55 39
Local - France, Paris: +33 (0) 1 72 69 79 27
Local - Germany, Berlin: +49 (0) 30 59002 4941
Local - Germany, Cologne: +49 (0) 221 6501 0766
Local - Germany, Frankfurt: +49 (0) 69 12009 827
Local - Germany, Hamburg: +49 (0) 40 80902 0896
Local - Germany, Munich: +49 (0) 89 71040 5612
Local - Hong Kong: +852 3008 0323
Local - Ireland, Dublin: +353 (0) 1 437 0818
Local - Italy, Milan: +39 02 897 819 55
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Local - Italy, Rome: +39 06 833 604 29
Local - Italy, Turin: +39 011 2173 449
Local - Japan, Tokyo: +81 (0) 3 4455 1494
Local - Netherlands, Amsterdam: +31 (0) 20 262 9512
Local - Netherlands, Rotterdam: +31 (0) 10 742 01 29
Local - Norway, Oslo: +47 21 54 70 94
Local - Scotland, Glasgow: +44 (0) 141 404 9909
Local - Singapore: +65 6517 0632
Local - Spain, Barcelona: +34 93 802 0297
Local - Spain, Madrid: +34 91 829 8573
Local - Spain, Valencia: +34 96 314 6027
Local - Sweden, Stockholm: +46 (0) 8 5205 4929
Local - Switzerland, Geneva: +41 (0) 22 555 0208
Local - Switzerland, Zurich: +41 (0) 44 556 8420
Local - UK, Birmingham: +44 (0) 121 260 4885
Local - UK, Leeds: +44 (0) 113 322 2679
Local - UK, Liverpool: +44 (0) 151 203 9907
Local - UK, London: +44 (0) 20 7078 9148
Local - UK, Manchester: +44 (0) 161 250 8004
Slide 64Membership Development Web Cast
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International toll free - Argentina: 0800 222 0019
International toll free - Australia: 1 800 059 489
International toll free - Austria: 0800 295 592
International toll free - Belgium: 0 800 76 384
International toll free - Chile: 123 0020 9212
International toll free - China, Northern Region:
10 800 140 1338
International toll free - China, Southern Region:
10 800 714 1335
International toll free - Colombia: 01 800 518 1029
International toll free - Czech Republic:
800 700 493
International toll free - Denmark: 80 889 806
International toll free - Dominican Republic:
1 888 751 4719
International toll free - Ecuador: 1 800 020 314
International toll free - France: 0 800 915 011
International toll free - Germany: 0 800 181 6388
International toll free - Greece: 00 800 161 2205 9029
International toll free - Hong Kong: 800 930 332
International toll free - Hungary: 06 800 168 92
International toll free - India: 000 800 1007 431
Slide 65Membership Development Web Cast
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International toll free - Indonesia: 001 803 017 9029
International toll free - Ireland: 1 800 949 042
International toll free - Israel: 1 80 925 9029
International toll free - Italy: 800 873 857
International toll free - Japan: 00531 16 0959
International toll free - Latvia: 8000 3326
International toll free - Lithuania: 8 800 3 08 34
International toll free - Luxembourg:
800 2 7158
International toll free - Malaysia: 1 800 814 391
International toll free - Mexico: 001 800 514 9029
International toll free - Monaco: 800 93 556
International toll free - Netherlands: 0 800 022 9387
International toll free - New Zealand:
0 800 449 692
International toll free - Norway: 800 107 00
International toll free - Panama: 00 800 226 9029
International toll free - Poland: 00 800 112 40 84
International toll free - Portugal: 800 827 501
International toll free - Russia: 810 800 2853 1012
International toll free - Singapore: 800 101 2176
International toll free - Slovenia: 0 800 80375
International toll free - South Africa: 0 800 981 808
Slide 66Membership Development Web Cast
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International toll free - South Korea:
003 0813 2261
International toll free - Spain: 900 937 613
International toll free - Sweden: 02 079 9651
International toll free - Switzerland: 0 800 893 453
International toll free - Thailand: 001 800 156 205 9029
International toll free - Trinidad-Tobago:
1 800 205 9029
International toll free - UK: 0 808 101 3382
International toll free - Uruguay: 0004 019 0305
International toll free - Venezuela: 0 800 100 8373
Slide 67Membership Development Web Cast
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