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TRANSCRIPT
• If prompted, click “Enable Content” and say to the pop-up that you would like to make this a trusted document
• To use the dashboard on slide 5, this PowerPoint must be viewed as a Slide Show by selecting the podium icon in the lower right-hand corner of your screen
• If help is needed, please contact [email protected]
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Benchmarking Dashboard February 2014
Billing & Collections
Filter data by:
- Organization type
- Revenue size
Accounting Best Practices Series
Are your billing and collections processes efficient and effective?
The Accounting Best Practices: Billing & Collections Survey is the first in a three-part series examining accounting practices that affect financial process performance and efficiency:• Series 1: Billing & Collections• Series 2: Procurement to Payment• Series 3: Budget and Accounting
The Billing & Collections Survey collects information about AMS/CRM/Donor system capabilities, billing processes and responsibilities, collections practices (including credit card processing procedures), and posting methods.
© Tate & Tryon 2014
The survey was conducted online in November and December 2013 and 92 survey submissions were received, including:• 64 professional/trade
organizations• 16 philanthropic/charity
organizations• 9 educational organizations• 3 nonprofits self-classified as
“other”Approximately one-third (35%) of responding organizations have annual revenue of $20M or more. Nearly one-fourth (24%) have annual revenue less than $5M.
How do you compare?The Billing & Collections Dashboard on slide 5 provides detailed survey results that can be filtered by organization type and size.
© Tate & Tryon 2014
Key Findings
• 73% say the AMS/CRM/Donor system is integrated with the website
• 76% report non-financial data from the AMS/CRM/Donor system to management and/or the board
AMS/CRM
• 40% use three or more software solutions to process billing• 69% say the finance department is at least partially involved in
member/donor/customer billingBilling
• 53% receive more than half of overall revenue by check (rather than electronically)
• 65% use remote depositCollections
• 89% say their credit card process is PCI compliant• 29% are dissatisfied with the time required to reconcile credit
card transactions with AMS reports and/or the bank statementCredit Cards
• 80% primarily post billing and collections information to the general ledger in batches
• 70% manually enter the majority of cash receipts into the AMS/CRM/Donor system
Posting
How to use the dashboard on the next slide
© Tate & Tryon 2014
Navigate through survey topics using the tabs at the top of the
dashboard.
Filter the data using the two drop-down menus at the top of
each tab.
Dashboard not working? If you receive security warnings,
always say enable content/that you trust the content.
If slide 5 appears blank, check that you are viewing the PowerPoint in Slide Show Mode.
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© Tate & Tryon 2014
If you continue to experience problems, please send an email to [email protected] or call (202) 419-5191.
