if `wireless’ is not equivalent to `cellular’ then, is text-only via ip still… `voip’ ?!

1©2005

ESW 07

If `wireless’ is not equivalent to `cellular’Then,

Is text-only via IP still… `VoIP’ ?!

2©2005

ESW 07

NENA is the Voice of 9-1-1

3©2005

ESW 07

NENA was founded in 1981 on the principle of “One Nation, One Number,” in order to help assure ubiquitous 9-1-1 service across the United States of America

Today, 25 years later, that initial vision has largely been realized with better than 99% of the U.S. population now covered by some form of 9-1-1 service

But, the effort started anew in 2001 with the NENA Future Path Plan and in 2003 with the start of development of NG9-1-1, the IP-based replacement for Enhanced 9-1-1


4©2005

ESW 07

The emergency telecommunications landscape is changing quickly

Consistent with our Next Generation 9-1-1 vision of emergency help accessible anytime, anywhere, from any device, our new association Mission Statement reads:


5©2005

ESW 07

NENA’s Mission Statement

NENA, through public and private industry partnerships, is committed to the technological

advancement, availability, accessibility and implementation of a reliable system for

requesting emergency assistance.

In carrying out its mission, NENA promotes: research, planning, standards development,

training and education.


6©2005

ESW 07

NENA has 6,735 current members in both public and private sectors - 1,168 new members in 2006 - 3,181 (about 47%), have been NENA members for at least 5 years - 1,136 (about 17%) have been members for at least 10 years - members in 18 countries

NENA was founded to include both Public Safety and 9-1-1 Industry membership - Still the only organization dedicated to dealing with all aspects of 9-1-1 systems and service


7©2005

ESW 07

NENA members include many of the most experienced E9-1-1 technical and operations experts in North America

As such, we consider that NENA as an organization is the definitive source of current and future 9-1-1 requirements

And, an appropriate point to validate 9-1-1 development and design plans to meet future needs in North America


8©2005

ESW 07

Many of the 6000+ PSAPs and related Public Safety Authorities base their technical and buying decisions on NENA standards and recommendations, and include them in RFPs

They know that the experience behind the NENA committee process leads to legitimate definitions and requirements that support valid operations and 9-1-1 service

9-1-1 System Service Providers and vendors also utilize NENA documentation to guide and support standard approaches


9©2005

ESW 07

Some say that NENA should just define detailed NG9-1-1 requirements and others more versed in new technologies and telecomm standards should do all the design work

We have found in past cases that this approach leads to insufficient results, unless NENA experts are involved with indepth development

But, NENA volunteers find it very difficult to dedicate the resources to multiple SDO and development efforts with meetings around the world


10©2005

ESW 07

Doing basic design within one organization, NENA, deals with this issue, and helps avoid technical and operations design mis-steps

We believe the most successful and complete approach to emergency communications standards around 9-1-1 in North America is to utilize everyone’s best strengths

- NENA has the real world experience and 9-1-1 operations knowledge for 9-1-1 standards- NENA is the 9-1-1 service expert- Various other SDOs are experts in technology application


11©2005

ESW 07

Operations Committees Accessibility Public Education Standard Operating

Procedures Contingency Planning

Sub-Committee Human Resources

Sub-Committee PSAP Operations and NG

Integration Wireless Implementation/

Vendor Relations GIS/Location

Technical Committees Network Committee

Wireless Data PSAP/CPE VoIP/Packet (NG9-1-1 Requirements and Architecture) Non-Traditional

Future Path Plan FPP Compliance E9-1-1 Service Systems

Description

NENA Development Work Groups

12©2005

ESW 07

Next Generation E9-1-1 Vision

An evolved, fully-functional, Next Generation E9-1-1 system that is accessible anytime, anywhere, from any device.

13©2005

ESW 07

What is NG9-1-1 ?

An IP-based replacement for E9-1-1 features and functions, supporting all sources of emergency access to the appropriate public safety agency (or agencies), operating on managed, multipurpose IP networks, and providing expanded multimedia data capabilities for PSAPs and other emergency communications entities.

14©2005

ESW 07

NG9-1-1 Design Orientation and Benefits

Standardized platform = IP - Open architecture, standards based - flexibility, mainstream, maintainability

Shared infrastructure = multi-application - NG9-1-1, emergency communications, governmental

IP technologies provide faster service

Equal access and parity of service - wireline, cellular/PCS, VoIP, IP wireless, telematics, etc

15©2005

ESW 07


Improved services via support of expanded data capabilities - vastly expanded bandwidth - critical data with the call/message - text, images, video, supplemental data access

Shared costs - no 9-1-1 dedicated transport, shared application

subsystems - maximize use of public money - comparatively decreased operating costs?

16©2005

ESW 07


Increased Service Flexibility - not geographically limited, dynamic `call’ rerouting - national and international in scope

Increased coordination and partnering within the emergency communications community

System of systems, running on network of networks

Equivalent to, and improving on current E9-1-1 service - civic versus GPS and other options- civic versus GPS and other options - Quality of Service must be equal or better- Quality of Service must be equal or better

17©2005

ESW 07

NG9-1-1 Project Activity RelationshipsHigh Level

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

FPP

NG Partner Program

Technical Requirements/Designs

RFP US Dot Project

NG9-1-1 Implementation:Transition and

Ongoing OperationGeneral Development(SDO Coordination)(NENA Certification)

NENA Actions

Public Safety Emergency Communications Systems

NRIC VII

Transition Plan

Strategic Plan with ICO

Systems OpsSystems Operations DevelopmentWith Performance Criteria

PSAP Operations Development

TX A&M and other trials

Dec 2006

NENA Certification

TESTING

18©2005

ESW 07

Technical Issues NG9-1-1 requirements definition largely complete Still needed:

Greater convergence of efforts, a common path Increase focus on completion of design, trials, demos

and applications of NG E9-1-1 systems Increase involvement of public safety and other

governmental entities

Accelerate work on national standards Develop plans and funding for national trials and

demonstrations of IP-based E9-1-1 designs Communicate technical solutions, plans, and timelines

to all interested parties

19©2005

ESW 07

Policy Issues Inadequate, unreliable financial support of locally managed 9-1-

1 systems

Expanding role of 9-1-1 Heightened consumer expectations Partner in homeland security Embedded in larger Emergency Communications space

Public policy at risk of falling behind the times

Assist in developing national E9-1-1 policy for Next Generation communications Regulatory, legislative

Address jurisdictional issues

Convene funding summits and advance solutions

20©2005

ESW 07

Operational/Educational Issues PSAPs unable to handle, much less take

advantage of, communications advancements Speed of new developments makes it challenging

to keep operational policies, procedures, education and training up-to-date

Develop operational policies and procedures for the Next Generation PSAP (IP-based)

Provide assistance, research and other input to PSAPs dealing with emerging communications services

Focus on needs of people with disabilities Develop educational materials and programs for all

parties involved

21©2005

ESW 07

General Scope And Direction for the NG9-1-1 Transition Planning Committee (NGTPC)

Transition Plans by Stakeholder perspective

Emergency call/ emergency message originator

Access Infrastructure Provider (AIP)

9-1-1 System and Services

Public Safety equipment

Operational/Administrative structure

22©2005

ESW 07

NGTPC - Getting Started

Need Common Definition of Characteristics of Starting Point(s)

Access NetworkEmergency NetworkPSAP Network

Need Common Understanding of Characteristics of NG Networks

Access NetworkEmergency NetworkPSAP Network

Need to Define Valid Combinations of

Interactions

23©2005

ESW 07

Standards Development Challenges

Automatic Location with the emergency request Accurate location identification – criteria

Civic address versus GPS and others

NG9-1-1 infrastructure, interfaces, protocols NG9-1-1 data management processes NG9-1-1 operational procedures, performance IP PSAP operations and standards

24©2005

ESW 07

Summary of NENA Initiatives Tech & Ops Development – Rqmts, Definition

SDO Coordination

NG Partner Program – policy work, support NG9-1-1 Transition Committee NG9-1-1 System Operations development

Performance criteria

Testing and Trials USDOT NG9-1-1 Proof of Concept is a major part

Accreditation/Certification? Can we accomplish first true NG9-1-1 by 2009?

26©2005

ESW 07

NENA and Industry Strategic Alliances

Alliance for Telecommunications Industry Solutions (ATIS)Alliance of Information and Referral Services (AIRS)

COMCARE Emergency Response AllianceE9-1-1 Institute

Emergency Management Research Institute (EMRI)European Telecommunications Standards Institute (ETSI)International Association of Emergency Managers (IAEM)

International Association of Fire Chiefs (IAFC)International Wireless Communications Expo (IWCE)National Academies of Emergency Dispatch (NAED)

National Alliance for Public Safety GIS (NA-PSG)National Center for Missing and Exploited Children (NCMEC)

National Joint TERT Initiative (NJTI)Urban and Regional Information Systems Association (URISA)


if `wireless’ is not equivalent to `cellular’ then, is text-only via ip still… `voip’ ?!

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