IFAT 2014Media Dialog7‐8 January 2014yMunich, Germany 

BackgroundBackgroundBackgroundBackground

• The Middle East and North Africa Region (MENA) is the most water scarce region i th ldin the world. 

• Worldwide, the average water availability per person is close to 7,000 m3/person/year, whereas in the MENA region, only around 1,200 m3/person/year is available. 

• One half of MENA’s population lives under conditions of water stress (140 m3/person/year in Jordan and below 100 m3/person/year in Palestine)m3/person/year in Jordan and below 100 m3/person/year in Palestine)

• With the population expected to grow from around 300 million today to around 500 million in 2025, per capita availability is expected to halve by 2050. 

Challenges in Middle East Water SectorChallenges in Middle East Water Sectorgg• Scarce Water Resources• Impacts of Climate Changep g• Trans‐boundary water issues• Increasing Population Growth• Increasing Water Demand in different sectors (Domestic Agriculture Industry• Increasing Water Demand in different sectors (Domestic, Agriculture, Industry, 

Institutional)• Old Deteriorated Infrastructure • Lack of water allocation policies• Funding is not always available• Public Sector is not capable for mega fundingp g g• Lack of using High Technology• Low attention to Human Resources 

Challenges facing Arab Water UtilitiesChallenges facing Arab Water UtilitiesChallenges facing Arab Water UtilitiesChallenges facing Arab Water Utilities• High % of Non‐Revenue Water• Administrative Water Losses• Improper Asset Management • Low Cost Recovery

L k f M t Pl i f li it d t• Lack of Master Planning for limited water resources • Lack of Energy Efficiency • Lack of qualified human resources (Brain‐Drain) • Centralization• As a result; water utilities didn’t give enough attention to Best Practices  

Therefore, the need rise for introducing best practices at Water and Wastewater Utilities through ACWUA

ACWUA start upACWUA start up• The Arab Countries Water Utilities Association (ACWUA) was founded as a 

result of an initiative by key water utilities experts in the Arab Region, with y y p g ,consultations and support of both the German Technical Cooperation (GTZ) and the Economic and Social Commission for Western Asia of the United Nations(UN‐ESCWA)United Nations(UN ESCWA)

• The Association’s first consultative meeting was held in Cairo Egypt in• The Association s first consultative meeting was held in Cairo ‐ Egypt in September, 2006. The meeting brought together delegates from Egypt, Jordan, Syria, Lebanon, UAE, Palestine, Bahrain, Kuwait, and Oman

History of ACWUAHistory of ACWUA Spring 2006

ACWUASep 2006

ConsultativeDec 2006

1st SteeringApr 2007

Formation ofACWUA Inception Supported by ESCWA & German 

Consultative Meeting Held in Cairo

1st Steering Committee Meeting Held in Germany

Formation of Foundation Committee in Abu Dhabi

Government through GTZ 

Nov 2008General

Dec 2008MoU Signed

Jan 2009Start of

Jul 2009Official General 

Assembly Meeting Held in Alexandria

MoU Signed with Government of Jordan to H t ACWUA

Start of Activities from HQ in Amman

Official  Launching Ceremony in Amman

Host ACWUA in Amman

Official Launching Ceremony July 2009 in Amman

IndividualsACWUA membersWater Utilities

• Public & Private Water

Individuals• Individuals, Arab and Non‐Arab (Represented on BoD)

ACWUA members

• Public & Private WaterUtilities from Arab Countries(Represented on BoD) Regulatory bodies

Associate MembersP i t S t (1 R B D)

Honorary Members

• Private Sector (1 Rep on BoD)

• Donors (1 Rep on BoD0

I t’l O i ti NGO

Number of Members from 18 Countries• Int’l Organizations, NGOs, 

Academic, Research & Universities (1 Rep on BoD)

Countries• 106 Utilities• 20 Private Sector Companies• Over 250 Individual Members

LebanonSyria

TunisiaAlgeriaMorocco Iraq

UAE

BahrainKuwait

Syria

Palestine

Morocco

Oman

UAEJordan

KSAEgyptMauritania

Libya

YemenSudan

ACWUA cooperative partners

www.acwua.org

Vision Statement

ACWUA, as a regional center of excellence, will

Vision Statement

, g ,partner with water supply and wastewater utilitiesin Arab countries to provide best practice servicep pdelivery to their customers.

Mi i St t t Serve as a regional platform for exchange of knowledge and best practice amongst

Mission Statement

member experts and professionals.

Develop resources, facilitate training programs and advocate for professionalcertification to enable member utility staff to perform their duties in a professional,certification to enable member utility staff to perform their duties in a professional,reliable and cost‐effective manner.

Promote standards of performance for the governance, management, operation andi t f t l d t t tilitimaintenance of water supply and wastewater utilities.

Support the interests of ACWUA members Including the provision of advice andconsultation in water legislation, policies, and sector management and reform.g , p , g

Develop, promote and disseminate publications and other knowledge products tomeet the needs of members and other regional professionals.

ACWUA workflow

ACWUA mandate

ACWUA, as a regional center of excellence, will partner with water supply andili i i A b i id b i i d li h i

ACWUA mandate

wastewater utilities in Arab countries to provide best practice service delivery to theircustomers

Serve as a regional platform for exchange of knowledge and best practice amongstg p g g p gmembers (public & private)

ACWUA serve its members through: Technical Working Groups Training Courses Best Practice Manuals and Operational Guides Best Practice Manuals and Operational Guides Specialty Best Practice Conferences Annual Conference and Exhibition Membership Newsletter

ACWUA Technical Working Groups (TWG)Management of 

UtilitiesManagement of Water 

ResourcesUtilities Reform

Autonomy/ 

g p ( )

Utilities Cost Recovery

Non Revenue WaterWater for the Poor

Resources GovernanceMaster Planning Protection of Resources

y/Commercialization

Public‐Public Partnership

Energy Efficiency Asset Management

Adaptation to Climate Change

IWRM

Private‐Public Partnership

Capacity Building  Water & HealthBenchmarking

apac y u d g& Training

Training Strategy Certification

a e ea Domestic Water Supply Waste Water Treatment 

and Re‐use Public Awareness Certification

Achievements‐Training & Capacity Building

1. KPIB – Key Performance Indicators and Benchmarking for Water Utilities,

4 Regional Water Utility Performance (WUP)  Training Programs in cooperation with GIZ

1. KPIB  Key Performance Indicators and Benchmarking for Water Utilities, Alexandria

2. ELC – Effective Leading and Communication in Managing Water Utilities, 3 Q S h i i f f W U ili i h h Q li3. QMS – Enhancing Business Performance of Water Utilities Through Quality 

Management and Standards4. NCWG – Negotiation and Cross Sectoral Coordination for Good Water 

Governance

The 2nd regional training program in cooperation with InWEnt: Effective Leading and Communication in Managing g gWater Utilities, Amman, Jordan November 2010

The 3rd Regional training course : Enhancing Business Performance of Water Utilities Through Quality Management and Standards, Cairo ‐ Egypt, 22‐26 May 2011

Achievements‐Training & Capacity BuildingAchievements Training & Capacity BuildingACWUA  in cooperation with Engicon O&M and DWA is implementing a list of 12 specialized training programs for water utilities management (WUM‐CBP)

ACWUA Operator Certification ProgramsACWUA Operator Certification ProgramsACWUA Operator Certification ProgramsACWUA Operator Certification ProgramsACWUA Operator Certification ProgramsACWUA Operator Certification Programs

Water Treatment  Water Distribution 

ACWUA Operator Certification ProgramsACWUA Operator Certification Programs

Water Treatment  Wastewater Operator 4 Levels

Operator 2 Levels

Operator 4 Levels

Treatment Operator 4 Levels 

Utility Management1 Level

Utility Management1 Level

Wastewater Collection Operator 

Wastewater Treatment Operator 

Water Distribution Operator 2 L l

Wastewater Collection Operator 

l2 Levels  4 Levels 2 Levels 2 Levels 

Training HoursTraining HoursTraining HoursTraining HoursCurriculum Outline Instructional Hours

L l 1 L l 2 L l 3 L l 4 T t lLevel 1 Level 2 Level 3 Level 4 Total

Water treatment 46 37 36 29 106

Wastewater treatment 44 35 33 46 158Wastewater treatment 44 35 33 46 158

Water Distribution 31 47 40 ‐‐ 118

Wastewater collection 31 38 ‐‐ ‐‐ 69

Utility Management 40 ‐‐ ‐‐ ‐‐‐ 40

491

The Certification program is built based on an International Standards and in compliance with ISO 17024

ACWUA O t C tifi tiACWUA O t C tifi ti PPACWUA Operator CertificationACWUA Operator CertificationProgramProgramACWUA recently held two certification programs :Water Distribution Networks (WDN):  Level 1 and Level 2 

E h l l t i 30 t i Each level contains 30 trainees 3 batches each Certified Trainers (from utilities) Trainees are operators of the Bulk Trainees are operators of the Bulk 

Water Supply Unit‐WAJ from 3 stations (Azraq,Corridor and Halabaat)Halabaat)

Water Utility Management (UM)(20 utility managers fromWAJ)(20 utility managers from WAJ)

ACWUA Operator CertificationACWUA Operator CertificationProgramProgramACWUA Operator CertificationACWUA Operator CertificationProgramProgram‐‐ClassroomClassroom

ACWUA O t C tifi tiACWUA O t C tifi ti PPACWUA Operator CertificationACWUA Operator CertificationProgramProgram‐‐Field visitsField visits

Practical training‐field visits   according to the required skills and functionalities

Water Distribution Level Water Distribution Level 11

ACWUA Operator ACWUA Operator CertificationCertificationProgramProgram

ACWUA O t C tifi tiACWUA O t C tifi ti PP O itO itACWUA Operator CertificationACWUA Operator CertificationProgramProgram‐‐Onsite Onsite 

Water Treatment Operations (WTO)30 trainees From Miyahunacompany in 2 batches.

On‐Site Training: Training course took place at Zara Ma’in Treatment Pl tPlant.

ACWUA O t C tifi tiACWUA O t C tifi ti PP O itO itACWUA Operator CertificationACWUA Operator CertificationProgramProgram‐‐OnsiteOnsite

On‐Job training:Visiting all departments (units) related to the training material content

ACWUA Operator CertificationACWUA Operator CertificationProgramProgram

Upon complete attendance

pp ggCompletion CertificateCompletion CertificateUpon complete attendance, ACWUA awards completion certificate, prerequisite for examinatione a at o

ACWUA O t C tifi tiACWUA O t C tifi ti PP EEACWUA Operator CertificationACWUA Operator CertificationProgramProgram‐‐ExamExam

Certification exam held by the Center for Accreditation and Quality Assurance (CAQA) of the Ministry of Labor.

ACWUA Operator CertificationACWUA Operator CertificationProgramProgram ExamExamCAQA Exam

ACWUA Operator CertificationACWUA Operator CertificationProgramProgram‐‐ExamExam

ACWUA Operator CertificationACWUA Operator Certification

Based upon CAQA exam a certification

ACWUA Operator CertificationACWUA Operator CertificationProgramProgram‐‐Certificate & LicenseCertificate & LicenseBased upon CAQA exam a certification license gives for those who finished the exam successfully.

Achievements‐Conferences & Workshops• 1st Best Practices Conference on Standards of Operation and Maintenance Procedures in the Arab 

region (SOMPs) at the Dead Sea, Jordan, October, 2008

• 2nd Best Practices Conference on Capacity Development for Water and Sanitation Utilities in the Arab 

p

f p y pRegion in Alexandria, Egypt, November 2008

• 3rd Best Practices Conference (Non‐Revenue Water in the Arab Region: Solutions for Drinking Water Loss Reduction) Rabat, Morocco, January 2011

• The 1st Arab Water Week (Cost Recover at Water &Wastewater utilities) Amman, Jordan, December 2010

• 4th Best Practices Conference (Water and Wastewater Utilities Reform: Changes and Challenges) from 7 8 D b 2011 i Sh Al Sh ikh E7‐8 December 2011 in Sharm Al Sheikh, Egypt

• 5th Best Practices Conference (Utilities Perspective on Water Resources Management in the Arab Region), 3‐5 June, 2012 ‐Muscat, Oman

d• The 2nd Arab Water Week (New Prospects and Challenges for the Water Sector in the Arab Region) January 27 ‐ 29, 2013, Amman, Jordan

• 6th Best Practices Conference (Standardization and Certification in Managing Water Utilities in the Arab Region) 2‐4 December 2013 Algiers AlgeriaRegion) 2 4 December 2013, Algiers, Algeria 

ACWUA’s mission to IFAT ENTSORGA 2010 & 2012ACWUAs mission to IFAT ENTSORGA 2010 & 2012

ACWUA Forum – Wastewater Reuse in the Arab Region: in cooperation with DWA and GTZ

Berlin International Fair (Wasser Berlin) ‐ Berlin, Germany ‐April 2011April, 2011

الفخرية التحاد مجالس االعتماد الجائزة عل ألكوا تقديرا ، القيادةاألمريك القيادة األمريكي، تقديرا ألكوا على

المميزة وااللتزام بالتميز في مجال المھنةاجازة مزاولة

ABC Presidential Award, “In recognition of ACWUA’s g

exceptional leadership and commitment to excellence in 

the field of operatorthe field of operator certification.”

- كتيب إصالح مرافق المياهاطالق ححاالت دراسية من المنطقة العربية

جماعية( )صورة ي( )ور ج

L hi Utiliti R fLaunching Utilities Reform Case Study Booklet

(Group Photo)

ااطالق ال افق ة إدا كت كتيب إدارة مرافق المياه اطالقحاالت دراسية من المنطقة

العربية العربية)صورة جماعية(

Launching Management of Utilities Case Studyof Utilities Case Study Booklet (Group Photo)

-الممارسات الفضلىإطالق كتيبخبرات في التوعية المائية فيالشرق األوسط وشمال إفريقيا

اعية( )ة )صورة جماعية(

Launching of the PublicLaunching of the Public Awareness Experiences in 

the MENA Region “Reader”  

(Group Photo)

Needs Assessment‐Strengthsg

8 January 2014 47

Needs Assessment WeaknessesNeeds Assessment‐Weaknesses

8 January 2014 48

Membership benefits to international companiese be s p be e ts to te at o a co pa es Be part of a local, regional and international platform which offers opportunities to exchange 

the know‐how knowledge, best practices in water and wastewater management and experiences with different stakeholdersp

Establish partnership  between private water sector and ACWUA members in the Arab water sector for business opportunities

St t d ith i l d i t ti l t t b i iti ACWUA Bl C l d Stay tuned with regional and international water events by visiting ACWUA Blue Calendar

Representation in ACWUA Board of Directors

Advertise on ACWUA website and newsletter (distributed to more than 1,000 records)( , )

Matchmaking between ACWUA utility members and international companies members

Special discounts for attending ACWUA & Non‐ACWUA events and co‐exhibiting in ACWUA t d i i t ti l f istand in international fairs

Access to ACWUA Wiki: A Members‐only forum for exchanging ideas and building collaborative and informative documentary platform

Attending TWGs meetings to be exposed to the problems and needs in the Arab water sector to provide solutions

ACWUA as a regional platform ACWUA is the platform for International and Arab water sectors

(Public & Private)

Twinning  & Capacity Building•Utility – Private Sector•Utility – UtilityUtility  Utility •Train of Trainers  (TOT) & capacity building programs 

ACWUA events•Exhibitions , BP Conferences/AWW, Roundtables  •Technical Working Groups (meetings & workshops)

ACWUA Newsletter & Blue Pages Directory•Arabian water sector (utilities, private sector)• International water sector (utilities private sector)• International water sector (utilities, private sector)

Future Outlook!Future Outlook!

ACWUA becomes a regional center of excellence for:• Providing Best Practices for Water and Wastewater Utilities in the Arab• Providing Best Practices for Water and Wastewater Utilities in the Arab 

region

• Providing Training and Capacity Building Programs on regional levelProviding Training and Capacity Building Programs on regional level

• Regional platform for the Arab expertise in water and wastewater sector through Technical Working Groups and other knowledge managementthrough Technical Working Groups and other knowledge management tools. 

Eng. Mustafa NasereddinDirector of Programs and Technical Services 

Arab Countries Water Utilities Association (ACWUA)P.O.Box: 962449, Amman 11196 JordanE‐mail: acwua_secretariat@acwua.orgwww acwua orgwww.acwua.org Phone: +962‐6‐5161‐700Fax: +962‐6‐5161‐800