ignite talk - digital transformation for government
TRANSCRIPT
Digital Transformation –How digital technologies are radically transforming organizations
Barton George, @barton808Director of Developer Programs, Dell Services
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A show of hands
Photo sourceDavid Goehring; http://creativecommons.org/licenses/by-sa/4.0/
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These guys screwed up everything!
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How people expect to access your services
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If you’re not born digital, you need to...
Photo sourceLouis K.; http://creativecommons.org/licenses/by-sa/4.0/
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What does digital transformation mean for Government?
The process of whole scale change that affects governmental functions, from customer service to technology, to communications and marketing
Photo source Paul Townsend; http://creativecommons.org/licenses/by-sa/4.0/
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What’s its value?
• Drives efficiency < greater public service
• Goal: create a unified, connected experience of people with the government
Photo source Andy Arthur http://creativecommons.org/licenses/by-sa/4.0/
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The citizen is your compass
Photo source ItzaFineDay http://creativecommons.org/licenses/by-sa/4.0/
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Tired of waiting
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An example of well-organized web services
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What technologies will you draw on?
Photo source DVIDSHUB; http://creativecommons.org/licenses/by-sa/4.0/
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Five years after the financial crisis
Photo source NASA on The Commons; http://creativecommons.org/licenses/by-sa/4.0/
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Disrupters
Photo source bfishadow; http://creativecommons.org/licenses/by-sa/4.0/
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New Revenue streams
Photo source Rob Ellis; http://creativecommons.org/licenses/by-sa/4.0/
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A case study
Photo source Dan; http://creativecommons.org/licenses/by-sa/4.0/
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Haiti, a wake up call
Photo source RIBI Image Library; http://creativecommons.org/licenses/by-sa/4.0/
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Surveying expectations
3 out of 4 Within one
hour
Photo source Sean MacEntee; http://creativecommons.org/licenses/by-sa/4.0/
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Setting up a command center
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Battle tested during Sandy
Photo source Timothy Krause; http://creativecommons.org/licenses/by-sa/4.0/
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And in conclusion
-> Closing the Gap• A whole scale change
• Integrating digital touch points
Photo source JOHN LLOYD; http://creativecommons.org/licenses/by-sa/4.0/
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Thank You!