imagination google uk cio summit
DESCRIPTION
Presentation given to the Google UK event at Altitude, Millbank, London, on 23 June 2010TRANSCRIPT
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Delivering Collaborative Value
Software as a Service and Google Apps
Matt Ballantine - Imagination
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What I will cover
• Why cloud & approach taken?
• Outcomes achieved and lessons learned?
• Who are Imagination?
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What I will cover
• Why cloud & approach taken?
• Outcomes achieved and lessons learned?
• Who are Imagination?
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You might not know of us but…Some of our work may be familiar
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Who is Matt Ballantine?A brief biog
www.imagination.comblog.mattballantine.com
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Collaborating globallyThe geographic complexity
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What I will cover
• Why cloud & approach taken?
• Outcomes achieved and lessons learned?
• Who are Imagination?
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Porter’s Five ForcesAn MBA interlude
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IT has a lot of explaining to doWe don’t start from the moral high ground
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Responding to the competitive challengeRedefining the role of the IT team
To help Imagination become a more collaborative, more innovative, more creative global organisation by:
Moving from being the experts in technology…
…to becoming experts in how the organisation uses and exploits technology to best commercial advantage
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Delivering servicesLeaving the technology to the experts
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Set up team
Define biz obj
Create budget
Vendor eval
Budget sign-off
Vendor sign-off
Awareness communications
Readiness communications
Support comms
Pilot Group 1
Train Google Guides
Pilot 2
Data MigrationMigration Technical Planning
Service Take-on
Elements of the project plan
S O N D J F M A
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Key objectives of the collaboration projectDefined by the business, not by IT
Accessible information distributed globally between team members which enables us to do the right things, at the right time, in the right place.
• Strengthen relationships with current and future clients
• Deepen engagement amongst employees• Maximise value for our clients and our company
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Set up team
Define biz obj
Create budget
Vendor eval
Budget sign-off
Vendor sign-off
Awareness communications
Readiness communications
Support comms
Pilot Group 1
Train Google Guides
Pilot 2
Data MigrationMigration Technical Planning
Service Take-on
Elements of the project plan
S O N D J F M A
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Set up team
Define biz obj
Create budget
Vendor eval
Budget sign-off
Vendor sign-off
Awareness communications
Readiness communications
Support comms
Pilot Group 1
Train Google Guides
Pilot 2
Data MigrationMigration Technical Planning
Service Take-on
Elements of the project plan
S O N D J F M A
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Set up team
Define biz obj
Create budget
Vendor eval
Budget sign-off
Vendor sign-off
Awareness communications
Readiness communications
Support comms
Pilot Group 1
Train Google Guides
Pilot 2
Data MigrationMigration Technical Planning
Service Take-on
Elements of the project plan
S O N D J F M A
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Set up team
Define biz obj
Create budget
Vendor eval
Budget sign-off
Vendor sign-off
Awareness communications
Readiness communications
Support comms
Pilot Group 1
Train Google Guides
Pilot 2
Data MigrationMigration Technical Planning
Service Take-on
Elements of the project plan
S O N D J F M A
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Set up team
Define biz obj
Create budget
Vendor eval
Budget sign-off
Vendor sign-off
Awareness communications
Readiness communications
Support comms
Pilot Group 1
Train Google Guides
Pilot 2
Data MigrationMigration Technical Planning
Service Take-on
Elements of the project plan
S O N D J F M A
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Set up team
Define biz obj
Create budget
Vendor eval
Budget sign-off
Vendor sign-off
Awareness communications
Readiness communications
Support comms
Pilot Group 1
Train Google Guides
Pilot 2
Data MigrationMigration Technical Planning
Service Take-on
Elements of the project plan
S O N D J F M A
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Team tools projectKey elements
• Engaged key stakeholderso met with Group Board, all Head of Department, and all PAs
• Building trusto Ops Director sponsoro transparencyo individualised benefits
• Set key business objectiveso driven by improving the business, not improving the tech
• Drew on business expertiseo project team & Google Guides
• Drew on partner expertise for migration experienceo Paul Rigby (www.ingensys.net) & Ancoris (www.ancoris.com)
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What I will cover
• Why cloud & approach taken?
• Outcomes achieved and lessons learned?
• Who are Imagination?
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What’s been deliveredKey elements
Phase 1• 600 Email/Calendar/Contacts/Tasks/Groups/Video user
accounts + support processes + training (80%) (migration & ongoing)
Phase 1.1 • BES - Cloudreach (http://www.cloudreach.co.uk/)
Phase 1.2 • Hardware decommission
Phase 2• Docs/Sites (a methodology, not a big bang)
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Aims for the projectKey business goals
• Strengthen relationships with current and future clients
• Deepen engagement amongst employees
• Maximise value for our clients and our company
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Strengthen client relationships
Short term:• meeting invites; • shared calendars; • sharing calendars;
Results so far:• 38% agreed that tools make it easier to collaborate with
clients
Challenges:• clients’ infosec departments
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Deepen employee engagement
Short term• IM; • improved service to remote offices;
Results so far:• 60% agreed that tools make it easier to collaborate with
colleagues
Challenges• constant learning (instead of blocks of release) - the divide
may emerge between those who learn and those who don't
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Maximise value
Short term• network traffic stability (no increase); • server decomm (1/4 of total global estate; £12k air con);
Results so far: • £125k v £540k 3-year cost;• 2 months to return to pre-project support ticket levels• 52% say have an easier working life • 44% faster access to knowledge
33% working faster
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The 3-year costs:
Consultancy & Additional Staff
Software
HardwareImagination Resource/Time
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What lessons have been learned?
• Business buy in comes from business ownership
• SaaS enables focus on business change rather than technology change
• IT role evolving quickly into one of business change facilitation rather than technology delivery