impact of conflict: generation, culture & personality ... · conflict: a common phenomenon,...
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Impact of Conflict:Generation, Culture &
Personality
•Barriers or bridges to communication?
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Conflict:
A common phenomenon, accompanies human interactions.
Simmel (1955) - conflict is valuable and can be managed to promote positive change
Unresolved conflicts waste time/energy
Effective conflict management is a vital skill that can be learned
Conflict resolution strengthens relationships & improves the performance of all involved
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Conflict: Identify your response
Concern for relationships
vs. goals
Concern for self vs. concern for others
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Conflict Management Styles
Competing
Compromise
Collaborative
Avoidance
Accommodation
Each style has value.
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Competing
Goals take precedence over relationships
Show of confidence and firmness
Power and force are acceptable means
Win / lose
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Compromise
Relationship more important than goals
Short term/easy resolution
Split the difference and get on with it
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Collaborate
Equal value to relationship and goals
Acceptable solution for all
Differences may lead to creative solutions and better relationships
Win/win
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Avoidance
Little concern for relationships or goals
Place distance between self and those with whom you are in conflict
Protecting vs. withdrawing
Lose / Win
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Accommodate
Relationship more important than goal
Give in so others can win
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Dealing with conflict
Consider the verbal and nonverbal
Avoid obstructive words and phrases
Focus on:
•Listening
•Asking
•Discussion
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Mediating Conflict:
RESPECT – self and others No blame Open and full discussion
Allow / accept disagreement
Ensure everyone has equal time to speak Find, identify and repeat key themes Look at alternatives Guide in the selection of a solution Guide to implement Give positive feedback
Sullivan, E & Decker, P. (2005). Effective leadership and management in nursing, p. 138. Upper Saddie River, NM: Pearson Prentice Hal
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Workplace conflict can be shaped by:
Personal & Professional Experiences
Education history
Cultural background
Rules and regulations of practice
Work demands
Generational differences
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Generational Cohorts
groups of people develop a different and distinct set of core values for their entire lifetime that are formed by so-called "coming-of-age experiences" between the ages of 17 and 23
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The Generations Veterans/Matures 1925-45
Baby Boomers 1946-64
31% of population
Cuspers 1960-68 “In-betweens”
Generation X 1964-1977
Generation Y,, Millennials 1980-
Nexters, N Generation
http://jbao.atu.edu/cole_smith_lucas.htm
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When generations collide
If you understand where a person is coming from, it will help you predict their behavior.
It will help to know how to communicate with them.
Center for Generational Studies
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Personality Styles
Myers – BriggsPersonality Type
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Extraversion vs. Introversion
Where do you focus your attention (how do you see the world)?
Are you/they in need of external feedback and input or does it come from internal? Examples of what this means?
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Extraverts – 65% of population
More at home in outer works of people & things
People of action
Can’t understand life until it’s been lived
Energized by contact from the outside world
Sociable
Wants breadth in multiplicity of relationships
Fatigued by steady reading or study
Opens mouth then engages brain
Wants to know expectations
To the Introvert, seems shallow, superficial, spread too thin, over talkative
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Introverts – 35% of population
At home in inner world of concepts and ideas
Person of ideas and abstract invention
Can’t live life until it’s been understood
Fatigued by contact with large groups
Territorial
Wants a limited number of deep relationships
Energized by reading, meditating, study
Engages brain, then may or may not speak
Prefers to work alone and set own standards
To the Extrovert, seems preoccupied, aloof, hard to understand, party pooper
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Sensing vs. INtuitive
How you take in information (bring information into your core).
Do you/they perceive data or use intuition?
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Sensing – 65% of population
Pays most attention to facts observed through the 5 senses
Intensely aware of the external environment
More detailed and concrete
A pleasure lover and consumer - tactile
Wants facts, trusts facts, remembers facts
Practicle
Values experience and wisdom of the past
To the N, seems plodding and exasperatingly slow to the possibilities
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Intuition – 35 % of population
Likes to use imagination and look for hidden meaning in things
Insightful, abstract
More easily sees the big picture
By nature an initiator, inventor, promoter
Quite indifferent to what others do
Likes solving new problems
Values hunches and future vision
To the S, seems flightily, impractical, unrealistic, “head in the clouds”
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Thinking vs. Feeling
How you make decisions
(the core of your personality). Do you/they make decisions based on facts or
feelings/values?
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Thinking –60% of Men, 35% of Women
Likes to decide thing logically, analytically
Asks about the consequences
If forced to choose between truth and tact, will usually choose truth
Sometimes ignores and hurts others feeling without knowing it
Wins people over by logic
Wants to be treated fairly
Doesn’t need harmony
To the F, seems cold, heartless, remote, and intellectualizer
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Feeling –40% of Men, 65% of Women
Decides with personal feelings, human values
Asks about what matters most in a decision
If forced to choose between truth and tact, will usually choose tact
Is aware of people's feelings, likes to please
Wins people over by persuasion
Likes praise; wants to be treated with mercy
Values harmony
To the T, seems softhearted, emotional, fuzzy, unable to take a firm stand.
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Judging vs. Perceiving
How you deal with the outside world.
Are you/they more decisive, planned or spontaneous?
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Judging – 55% of population
Likes living a decisive, planned, orderly way
Likes to have matters settled promptly
Depends on reasoned judgments to protect from unnecessary experiences
Aims to be right
Takes pleasure in finished
Capable of sustained effort
Work comes first
Outcome oriented
To the P, seems half-alive, task oriented, rigid, driven, inflexible
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Perceiving – 45% of population
Likes living a spontaneous life
Keeps decision open as long as possible
Depends on readiness for anything
Aims to miss nothing
Takes pleasure in starting something new
Flexible, adaptable, tolerant, curious
Work does not have to be done first
Enjoys the doing more than the outcomes
To the J, seems an aimless drifter, indecisive, procrastinating, resistive, purposeless
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Barriers or Bridges
How does this all relate to precepting and preceptees?
What can we do to transform conflict barriers into bridges?
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Conflict
In groups of two:
Present a situation when you were placed in a conflict with a co-worker and the problem was resolved successfully. What did you do to manage the situation to reach a positive result?
Can you identify their personality style?