impact of iso 9001 implementation in bsl
Post on 20-Oct-2014
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Impact of ISO 9001 implementation in BSL
Presented by:Biplab Mukherjee
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Academic Guide Corporate GuideDr. R. Venkatesakumar Mr. S. PandaReader, DMS D.G.M.(TQM),BSL
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introduction
B PROFIT
TANGIBLE-financial performance
INTANGIBLE-customer satisfaction
COMPETITIVE MARKET
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quality
• Six sigma• Benchmarking• Kaizen• Lean • Quality circles• 5s • JIT• ISO
TQM
Continuous customer satisfaction; focusing on process improvement rather than reject management.
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need for study
There are various tools of approaching Total Quality management. So whether implementation of ISO standards can inculcate the TQM culture into the organization or not.
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7 elements of TQM
• Customer Focus• Continuous Improvement• Teamwork & Involvement• Top Management Commitment• Training & Development• Communication• Measurement & Feedback
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objectives
• ISO standards TQM elements
• ISO implementation Productivity
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research methodology
• Descriptive research• Judgmental sampling• Sample size=100• Primary data-questionnaire• Secondary data-company’s statistical records
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research framework
• Questionnaire• Mean value of the 7
elementsObjective1
• Production & despatch• Techno-economic
indicesObjective2
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group mean
Customer
Focu
s
Continuous Improve
ment
Team
work & In
volve
ment
Top m
anag
emen
t commitm
ent
Training &
Develo
pment
Communication
Measu
remen
t & Fe
edbac
k0
0.51
1.52
2.53
3.54
4.5
3.77 4.05 3.77 3.933.36
3.95 3.49
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Average production for each product for the given time period(in tonnes)
HR Coil HR Plate HR
Sheet CR Coil CR Sheet GP/GC
Coil/Sheet
0
500000
1000000
1500000
2000000
2500000
1989-942006-11
1989-942006-11
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Average despatch for each product for the given time period(in tonnes)
HR Coil HR Plate HR
Sheet CR Coil CR Sheet GP/GC
Coil/Sheet
0
500000
1000000
1500000
2000000
2500000
1989-942006-11
1989-942006-11
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Coal to hot metal ratio:
2005-06 2006-07 2007-08 2008-09 2009-100.895
0.9
0.905
0.91
0.915
0.92
0.925
0.93
0.935
0.9350.93
0.912 0.9110.916
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Oven pushing / day :
2005-06 2006-07 2007-08 2008-09 2009-10430
440
450
460
470
480
490
482473 471
452 448
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Overall energy consumption(GCal/TCS):
2005-06 2006-07 2007-08 2009-10 2010-116.5
6.6
6.7
6.8
6.9
7
7.1
7.098 7.094
6.896.826
6.742
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findings
• Yes, ISO standards are in line with TQM
• Productivity has improved
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suggestions
• The lowest individual score was given to question no. 14.-“All employees are trained in statistical improvement techniques (e.g. #SPC)”. So it means such training is not being imparted properly and it is an area of concern.
• The lowest group score was given to ‘training and development’.So BSL has to focus more in giving training on the quality aspects.
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suggestions
• Production and despatch figures of HR Coil and CR Coil shows improvement but it is not so for the other products. So focus should be on these products.
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limitations
• Due to time constraints I could visit only the main departments and only a few auxiliary departments.
• Market factors also affects the production and despatch but it was not considered in the study.
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THANK YOU!