impact & use of new social media in corrections
DESCRIPTION
Indiana Department of Correction Commissioner Edwin G. Buss. Impact & Use of New Social Media in Corrections. ?. Why. Social. Media. If you aren't part of the conversation…. The conversation will happen, with or without you!. - PowerPoint PPT PresentationTRANSCRIPT
IMPACT & USE OF NEW SOCIAL MEDIA IN CORRECTIONS
Indiana Department of CorrectionCommissioner Edwin G. Buss
Social ?Why
Media
The conversation will happen,
with or without you!
If you aren't part of the conversation…
Understanding & Using Social Media Gives You Control of Your Brand
Use of the web
Get the Conversation Started
Source: Universal McCann Comparative Study on Social Media Trends April 2008
#1 Communication Tool
Transparency
Educate, keep citizens informed Offender Locator Facility Information Programs Statistical Information News Release & Calendar of Events Re-entry & Community Corrections Services
IDOC is the #5 most visited mobile site (out of Indiana’s State Agency Websites)
Gov Delivery provides subscribers with notification for updates on individual pages.
IDOC State Website
Quick & Easy: 140 characters or less
Exposure: Twitter is a great platform to stimulate dialogue and reach a broader audience.
Twitter has served as useful tool for our Department to get quick information out to the public, keeping them informed about the Department and our facilities.
Facility news and events
News Releases- many media folks follow state twitter accounts.
: Conversation made easy
News articles featuring IDOC News articles about corrections/criminal justice High priority news and events New Releases ALERTS
The Commissioner’s Twitter
Facility news and events Staff recognition News releases ALERTS
The Department’s Twitter
Created in response to online public forum about IDOC (negative) Control of the conversation
Staff request for an open forum for discussion and sharing ideas
Commissioner’s Blog
Webinar A Webinar, or "Web seminar," is an online
event designed to facilitate communication between a small number of presenters and a large remote audience using the Internet.
Webinars reach audiences more effectively than regular in-person events because there is no need to plan travel or reserve conference space.
Webinars allow you to meet online with up to 1,000 others to share information, documents, presentations, etc.
If you can see it on your computer, you can share it!
Why d
rive to
a meetin
g when
you can meet o
nline?
The Possibilities are Endless!! Hold weekly Leaders Calls Train field staff on new procedures
Review policies Share videos
Non-Agency staff can also be included. Project collaboration
Create documents, presentations, etc. together without leaving your desk
Track the audience participation! Create Polls Encourage Questions
Simple Communication on Ongoing Projects Geared towards staff Sharing Agency information State-wide Facility-specific information can be added Has increased communication between central
office administration and facilities
SCOOP
The solution allows the Department to... serve more, spend less personalize the notification process improve information flow to victims, law enforcement,
and other justice partners leverage current and future technology
Enterprise solution for information sharing Live Date - July 1, 2010 $2.4 million in cost savings over four years
Custom Victim Notification SolutionLeveraging Microsoft Dynamics CRM
The solution allows the Department to personalize communication call center more notification options for victims constituent feedback proactive victim registration review
The enterprise solution will be used to conduct... victim notification alert notification efforts law enforcement notifications jail billing
Platform allows for flexibility and new technologies Microsoft Dynamics CRM integration with justice information reduced support, maintenance, and development costs greater ability to adopt latest and emerging technologies
Personalization, Information Flow, and Technology
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