improving mindfulness - corporatetrainingmaterials.com
TRANSCRIPT
© Corporate Training Material www.corporatetrainingmaterials.com
Improving Mindfulness Sample
Corporate Training Materials
All of our training products are fully customizable and are perfect for one day and half day workshops.
You can easily update or insert your own content to make the training more relevant to participants.
Our material is completely customizable and is backed up by a 90 day 100% no questions asked money
back guarantee!
With our training courseware you are able to:
• Add your name and logo (and remove ours).
• Add your own content to make the training more relevant to your clients (i.e., using examples
and case studies from within your organization or city)
• Train unlimited users within your organization.
• No Annual Renewal Fees
• Download training material on your time from our secure servers
United States International
73 Greentree Drive, Box #68 143 Dalhousie Street, New Glasgow, NS
Dover, Delaware 19904 Canada, B2H 5X2
Toll-free:1-877-610-3660 Phone: 001-902-695-3660
Fax: 1-877-610-3661 Fax: 001-902-695-3661
[email protected] [email protected]
Any technical issues or questions can be addressed by our support team
Our Product Catalog contains our entire library of available and upcoming courses. Please
follow this link: https://login.corporatetrainingmaterials.com/secure/files/catalog.pdf
Review our License Agreement to answer any licensing questions you may have. Please follow
this link: https://login.corporatetrainingmaterials.com/secure/files/License_Agreement.pdf
© Corporate Training Material www.corporatetrainingmaterials.com
TABLE OF CONTENTS
Preface .................................................................................................................................................... 3
What is Courseware?........................................................................................................................... 3
How Do I Customize My Course?.......................................................................................................... 3
Materials Required .............................................................................................................................. 5
Maximizing Your Training Power ......................................................................................................... 5
Icebreakers.............................................................................................................................................. 7
Icebreaker: Categories ......................................................................................................................... 8
Instructor Guide Sample .......................................................................................................................... 9
Module Two: What is Mindfulness ........................................................................................................ 10
Buddhist Concept .............................................................................................................................. 10
Bare Attention ................................................................................................................................... 11
Psychological Concept of Mindfulness ............................................................................................... 12
Memory ............................................................................................................................................ 13
Practical Illustration .......................................................................................................................... 14
Module Two: Review Questions ......................................................................................................... 16
Appendix ............................................................................................................................................... 19
Sample Worksheet 1.......................................................................................................................... 20
Quick Reference Sheets ......................................................................................................................... 21
Certificate of Completion ...................................................................................................................... 24
PowerPoint Sample ............................................................................................................................... 26
Full Table of Contents ............................................................................................................................ 31
© Corporate Training Material www.corporatetrainingmaterials.com
Preface
What is Courseware?
Welcome to Corporate Training Materials, a completely new training
experience!
Our courseware packages offer you top-quality training materials that
are customizable, user-friendly, educational, and fun. We provide your
materials, materials for the student, PowerPoint slides, and a take-
home reference sheet for the student. You simply need to prepare and
train!
Best of all, our courseware packages are created in Microsoft Office and can be opened using any
version of Word and PowerPoint. (Most other word processing and presentation programs support
these formats, too.) This means that you can customize the content, add your logo, change the color
scheme, and easily print and e-mail training materials.
How Do I Customize My Course?
Customizing your course is easy. To edit text, just click and type as you would with any document. This is
particularly convenient if you want to add customized statistics for your region, special examples for
your participants’ industry, or additional information. You can, of course, also use all of your word
processor’s other features, including text formatting and editing tools (such as cutting and pasting).
To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the
Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire
table” and press OK.
(You will also want to perform this step if you add modules or move them around.)
If you want to change the way text looks, you can format any piece of text any way you want. However,
to make it easy, we have used styles so that you can update all the text at once.
© Corporate Training Material www.corporatetrainingmaterials.com
If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.
In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will
then produce the Modify Style options window where you can set your preferred style options.
For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would
do:
Now, we can change our formatting and it will apply to all the headings in the document.
For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by
Corporate Training Materials.
© Corporate Training Material www.corporatetrainingmaterials.com
Materials Required
All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard
or chalkboard instead.)
We recommend that each participant have a copy of the Training Manual, and that you review each
module before training to ensure you have any special materials required. Worksheets are included
within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be
reproduced and used where indicated. If you would like to save paper, these worksheets are easily
transferrable to a flip chart paper format, instead of having individual worksheets.
We recommend these additional materials for all workshops:
• Laptop with projector, for PowerPoint slides
• Quick Reference Sheets for students to take home
• Timer or watch (separate from your laptop)
• Masking tape
• Blank paper
Maximizing Your Training Power
We have just one more thing for you before you get started. Our company is built for trainers, by
trainers, so we thought we would share some of our tips with you, to help you create an engaging,
unforgettable experience for your participants.
• Make it customized. By tailoring each course to your participants, you will find that your results
will increase a thousand-fold.
o Use examples, case studies, and stories that are relevant to the group.
o Identify whether your participants are strangers or whether they work together. Tailor
your approach appropriately.
o Different people learn in different ways, so use different types of activities to balance it
all out. (For example, some people learn by reading, while others learn by talking about
it, while still others need a hands-on approach. For more information, we suggest
Experiential Learning by David Kolb.)
• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk
for hours at a time. Make use of the tips in this book and your own experience to keep your
© Corporate Training Material www.corporatetrainingmaterials.com
participants engaged. Mix up the activities to include individual work, small group work, large
group discussions, and mini-lectures.
• Make it relevant. Participants are much more receptive to learning if they understand why they
are learning it and how they can apply it in their daily lives. Most importantly, they want to
know how it will benefit them and make their lives easier. Take every opportunity to tie what
you are teaching back to real life.
• Keep an open mind. Many trainers find that they learn something each time they teach a
workshop. If you go into a training session with that attitude, you will find that there can be an
amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,
and make the most of it in your workshops.
And now, time for the training!
© Corporate Training Material www.corporatetrainingmaterials.com
Icebreakers
Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an
Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the
participants. If the participants are new to each other, an icebreaker is a great way to introduce
everyone to each other. If the participants all know each other it can still help loosen up the
room and begin the training session on a positive note. Below you will see one of the
icebreakers that can be utilized from the Icebreakers folder.
© Corporate Training Material www.corporatetrainingmaterials.com
Icebreaker: Categories
PURPOSE To help participants get to know each other.
MATERIALS REQUIRED
None
PREPARATION
Prepare a list of categories, such as:
1. Favorite color
2. Favorite season
3. Number of siblings
4. Astrological sign
5. Shoe size
6. Favorite subject in school
ACTIVITY
Ask participants to stand. Say that you are going to ask them to arrange themselves by different
categories. For example, you might say, “What is your favorite color?” Participants will look for other
people who share their favorite color and form groups. Once everyone is in a group, ask the groups to
identify themselves. Repeat the activity with four or five different categories.
© Corporate Training Material www.corporatetrainingmaterials.com
Instructor Guide Sample
On the following pages is a sample module from our Instructor Guide. It provides the instructor
with a copy of the material and a Lesson Plans box.
The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to
assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to
complete the lesson, any materials that are needed for the lesson, recommended activities, and
additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.
© Corporate Training Material www.corporatetrainingmaterials.com
Module Two: What is Mindfulness
People often confuse the concept of mindfulness with the idea that one
should “stop and smell the roses.” However, if you found yourself with
your nose stuck deep into a flower in a field where an angry bull was
bearing down on you, this would be the exact opposite of being mindful.
Put simply, mindfulness is a state of mind where you are fully conscious
and engaged in the present moment and with the demands of the
present moment.
Buddhist Concept
The concept of mindfulness comes to us through the Buddhist religion. The
word “mindfulness” is one translation of the Pali word sati (Sanskrit smrti).
Other translations of this word include “awareness” and “memory.”
Mindfulness is one’s capacity to avoid distraction from the present moment,
but in Buddhism it also means to avoid forgetting what one already knows and
to remember to do what one has an intention to do.
If mindfulness means avoiding distraction, what is it that distracts us from the present? People are
constantly besieged with needs. Our basic needs such as food and shelter, and our more complicated
needs for love, respect, happiness, and so on, all compel us to consider our past and future in terms of
what to avoid and what to seek after. Consequently, the tempting answer is to blame all the things
going on in our world as the source of distraction. A Buddhist would disagree. Instead of everything that
goes on “out there” being the source of distraction, Buddhists blame what they call the “monkey mind.”
The monkey mind refers to our own mental capacity to engage internally in constant chatter.
Sometimes internal mental chatter can be helpful for working out problems, for analysis, and even for
play. However constant mental chatter can also distract us from the things that are most important. And
often, it can actually mislead us into misunderstanding a given situation. Buddhism teaches techniques
in meditation to cultivate mindfulness and quiet the monkey mind.
In the beginner’s mind there are many
possibilities, but in the expert’s mind there
are few.
Shunryu Suzuki
© Corporate Training Material www.corporatetrainingmaterials.com
Estimated Time 8 minutes
Topic Objective Identifying the monkey mind.
Topic Summary Monkey mind
Discuss the concept of mental chatter.
Materials Required Blank paper for each participant and flipchart/board and marker
Planning Checklist None
Recommended Activity
Participants should consider a time when they completely misunderstood a
situation. This could be a first date, an argument with a loved one, or some
other misunderstanding. Write for five minutes and note what thoughts
they had about the situation that helped create a misunderstanding.
Discuss as a group for the remaining three minutes.
Stories to Share Share any personal or relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What is the monkey mind?
Bare Attention
One aspect of mindfulness is the cultivation of bare attention. Bare attention is
attention that is devoid of judgment or elaboration. Whenever we are faced with a
new situation, we are tempted to try and consider what this new situation means to
us. Will it be pleasant, scary, long lasting, or of minor importance? More often than
not, we do not have enough information yet to make that assessment. When we start attempting to
evaluate the situation before it has played out, this takes us into monkey mind style thinking, which
often leads to distortion. One component of being mindful is to approach any present moment with our
full and neutral attention.
Another way of thinking of bare attention is in the Zen Buddhist concept of “beginner’s mind.” To a Zen
Buddhist, being a beginner is an ideal state because someone with no experience of something will also
have developed no prejudice against it or other ways of placing limits on an experience. Since every
moment of your life is unique, approaching each moment with innocence, as if you are a beginner and
this is your first time experiencing this moment, allows you to keep yourself open to a host of
possibilities that a more experienced person would either ignore or never consider.
© Corporate Training Material www.corporatetrainingmaterials.com
Estimated Time 8 minutes
Topic Objective Understand what’s entailed in Bare Attention.
Topic Summary Bare Attention
Explore what is involved in nonjudgmental attention.
Materials Required Worksheet 1-Bare Attention
Planning Checklist This activity can be loud and disruptive, so make sure that you are in an
environment that can support this.
Recommended Activity Take six minutes to complete the worksheet individually. Share your
answers with the rest of the class over the final two minutes.
Stories to Share Share any personal relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions According to Zen Buddhism, which is more ideal: the mind of a beginner or
the mind of an expert?
Psychological Concept of Mindfulness
Although mindfulness originated as a Buddhist concept, psychologists from the 1970s
to the present have studied the effects of Buddhist mindfulness meditation
techniques and found that these are effective in reducing anxiety and reducing
relapse rates in both depression and drug addiction. Recent studies have found that
incorporating mindfulness into your life can increase positive emotions, improve the
immune system, and reduce stress.
Despite the nearly universal agreement on the benefits of mindfulness, psychologists disagree on an
exact definition of mindfulness or an exact method for developing mindfulness. Jon Kabat-Zinn , one of
the first psychologists to study mindfulness as a secular concept, defines mindfulness as “paying
attention, in a particular way, on purpose, in the present moment, and non-judgmentally.” According to
a later study, mindfulness studies in psychology tend to require two components for mindfulness:
• A quality of high attentiveness and concentration
• An attitude of curiosity and openness.
Estimated Time 4 minutes
© Corporate Training Material www.corporatetrainingmaterials.com
Topic Objective Introduce curiosity and openness.
Topic Summary
Curiosity and Openness
Explore how an attitude of curiosity and openness can make tasks more
enjoyable
Materials Required Flipchart/board and marker
Planning Checklist None
Recommended Activity
Discuss various tasks that initially seemed tedious but turned out to not be
so bad. Discuss the ways our preconceived attitudes affected these tasks.
List these on the flipchart/board.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What qualities, according to psychology, are involved in mindfulness?
Memory
To this point, we have focused on just one aspect of mindfulness, that of bare
attention in the immediate moment. However, as mentioned earlier, another
translation of the word sati is memory, and there is a very good reason for this.
Paying close attention to your immediate moment and environment sounds like a
beneficial practice, and for the most part it is. However, there are times when
paying too much attention can be detrimental and force you into mistakes. If you
have ever been told or told someone else not to over-think a situation, this is a good example where
bare attention can be detrimental. In fact, a recent study has found that a mindful state can be
detrimental to certain kinds of learning.
When you learn to ride a bicycle, for example, you pay less attention to the process and sense of
yourself pedaling. Instead, much of the learning occurs subconsciously in what is known as muscle
memory. Muscle memory is one example of a special kind of memory called implicit memory. This type
of memory occurs through practice. For musicians who read music, for example, at a certain point in
practice, they no longer consciously think about what the squiggles on the page actually mean. In fact,
reading in general relies primarily on implicit memory. If you tried to be really mindful of what you were
reading, by focusing on the shape of each letter or the makeup of each sentence, you would likely miss
the overall meaning of a written passage, and it would take a long time to do it.
Mindfulness is helpful in tasks that make use of another kind of memory called explicit memory. This
type of memory is helpful in learning new things and in memorization. However, when you wish to
© Corporate Training Material www.corporatetrainingmaterials.com
develop a habit, the combination of mindfulness, when you are consciously willing yourself to do or
notice something and scaling back your awareness as you allow the new task to be taken up in your
unconscious mind through implicit memory, is the ideal way to go.
Estimated Time 6 minutes
Topic Objective Introduce implicit and explicit memory.
Topic Summary Implicit and explicit memory
Discuss the different activities that rely upon implicit and explicit memory.
Materials Required Flipchart/board and marker
Planning Checklist None
Recommended Activity
As a group, list the types of activities and knowledge where mindfulness can
be detrimental, and make a list on the flipchart/board. Now make a list of
things where explicit memory comes into play, which is appropriate for the
practice of mindfulness (For example, in driving, being mindful of how you
press on the accelerator or break can be detrimental, but being mindful of
the traffic around you is actually beneficial).
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions When you add 2+2, is this implicit or explicit memory?
Practical Illustration
Steve hated it whenever another driver cut him off. Usually, he would get angry and
without thinking about it, Steve would start honking his horn, flash his bright headlights,
and drive up extremely close on the offending driver. Recently, Steve had begun to
practice mindfulness. One day an elderly person in a Cadillac cut him off. For a split second
he recognized how his thoughts had become angry and fearful at this point. Instead of
reacting like he normally does, Steve decided instead to slow down and give the other
driver a wide berth. He figured the other driver probably had not seen him, so he should change lanes
and, as quickly as possible, get around the other driver, who may not be paying enough attention.
© Corporate Training Material www.corporatetrainingmaterials.com
Estimated Time 5 minutes
Topic Objective Outline the What Is Mindfulness Practical Illustration.
Topic Summary
Practical Illustration
Discuss the importance of mindfulness as an intervention between action
and reaction.
Materials Required None
Planning Checklist None
Recommended Activity Discuss the outcome of the Practical Illustration.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions Why did Steve choose a different reaction from his normal one?
© Corporate Training Material www.corporatetrainingmaterials.com
Module Two: Review Questions
1) Which of the following is NOT an accurate translation of sati?
a) Memory
b) Mindfulness
c) Awareness
d) Kindness
The Pali word sati refers to greater awareness, mindfulness, and memory. While kindness is
valued in Buddhist practice, it is not a part of the concept of sati.
2) What is the Buddhist term for mental chatter?
a) Lizard brain
b) Monkey mind
c) Talky thoughts
d) Animal awareness
Monkey mind refers to the brain’s capacity to CONSTANTLY comment, judge, worry, and reflect
upon everything.
3) According to Zen Buddhists, which is the more ideal state of mind?
a) Beginner’s mind
b) Expert’s mind
c) They’re both equally ideal
d) They’re both to be avoided
Keeping a beginner’s mind allows you to approach situations with an openness to possibilities
you might miss with an expert’s mind.
4) Which of the following is a component of bare attention?
a) Judgment
b) Prediction of the future
c) Non-judgment
d) None of the above
Bare attention involves approaching any situation with an attitude of nonjudgmental.
© Corporate Training Material www.corporatetrainingmaterials.com
5) Who first adopted mindfulness practices into psychology?
a) Sigmund Freud
b) Jon Kabat-Zinn
c) Abraham Maslow
d) B. F. Skinner
Imagination is important to creativity. The other answers are useful for empowering
imagination.
6) Which of the following does the practice of mindfulness NOT help?
a) Depression
b) Anxiety
c) Immune system
d) Riding a bicycle
The practice of mindfulness has been found to help reduce anxiety and depression, and improve
the functioning of the immune system. It has also been found to be detrimental in activities that
involve implicit memory, such as riding a bicycle.
7) Which of the following is an example of implicit memory?
a) Making a right turn in a car
b) Checking for pedestrians
c) Learning a new skill
d) All of the above
The muscle activities involved in turning the steering wheel and hitting the accelerator to turn
right are unconscious and involve the use of implicit memory.
8) When is adding 2+2 an example of explicit memory?
a) Always
b) Never
c) Only after you have initially learned the concept
d) Only during the time when you are learning the concept
When you initially learn a new concept, you are using conscious explicit memory. Once you have
learned the concept so that your knowledge is automatic, it becomes a function of implicit
memory.
© Corporate Training Material www.corporatetrainingmaterials.com
9) To “stop and smell the roses” means to be mindful.
a) True
b) False
People often confuse the concept of mindfulness with the idea that one should “stop and smell
the roses.”
10) The monkey mind refers to our own mental capacity to engage ________.
a) In conversation
b) In internal chatter
c) Mindfulness
d) None of the above
The monkey mind refers to our own mental capacity to engage internally in constant chatter
© Corporate Training Material www.corporatetrainingmaterials.com
Appendix
During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a
lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.
The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s
Training Manual for the corresponding material and then provide it to the participants.
© Corporate Training Material www.corporatetrainingmaterials.com
Sample Worksheet 1
Bare Attention
Instructions: Pick three objects in your immediate environment or training room. These can be your pen or pencil, a cell phone, a door handle, etc. Close your eyes and run your hand slowly across the object, as if you have never experienced handling this object before. Answer the following questions:
Object 1: What is the object’s texture? Is it smooth? Is it rough? __________________________________________________________________________________________________________________________________________________________________________ What is the object’s temperature? Hot, cold, lukewarm? Is it dry or wet? __________________________________________________________________________________________________________________________________________________________________________ Does the object have an overall shape that’s easily identifiable or is it made up of different shapes? What are they? Is it a large object or a small one or in-between? __________________________________________________________________________________________________________________________________________________________________
Object 2: What is the object’s texture? Is it smooth? Is it rough? How does this compare to the first object? __________________________________________________________________________________________________________________________________________________________________________ What is the object’s temperature? Hot, cold, lukewarm? Is it dry or wet? Compared with the first object? __________________________________________________________________________________________________________________________________________________________________________ Does the object have an overall shape that’s easily identifiable or is it made up of different shapes? What are they? Is this object large, small, or in-between? Compared with the first object? __________________________________________________________________________________________________________________________________________________________________________
© Corporate Training Material www.corporatetrainingmaterials.com
Quick Reference Sheets
Below is an example of our Quick Reference Sheets. They are used to provide the participants
with a quick way to reference the material after the course has been completed. They can be
customized by the trainer to provide the material deemed the most important. They are a way
the participants can look back and reference the material at a later date.
They are also very useful as a take-away from the workshop when branded. When a participant
leaves with a Quick Reference Sheet it provides a great way to promote future business.
© Corporate Training Material www.corporatetrainingmaterials.com
© Corporate Training Material www.corporatetrainingmaterials.com
© Corporate Training Material www.corporatetrainingmaterials.com
Certificate of Completion
Every course comes with a Certificate of Completion where the participants can be recognized
for completing the course. It provides a record of their attendance and to be recognized for
their participation in the workshop.
© Corporate Training Material www.corporatetrainingmaterials.com
[Nam
e]
Has m
astered the course Im
proving Mindfulness
Aw
ard
ed
this _
__
__
__
da
y o
f __
__
__
e__
__
, 20
__
_
CE
RT
IFIC
AT
E O
F C
OM
PL
ET
ION
Presen
ter Na
me a
nd
Title
© Corporate Training Material www.corporatetrainingmaterials.com
PowerPoint Sample
Below you will find the PowerPoint sample. The slides are based on, and created from, the
Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the
material; they help to focus on the important points of information presented during the
training.
© Corporate Training Material www.corporatetrainingmaterials.com
© Corporate Training Material www.corporatetrainingmaterials.com
© Corporate Training Material www.corporatetrainingmaterials.com
© Corporate Training Material www.corporatetrainingmaterials.com
© Corporate Training Material www.corporatetrainingmaterials.com
Full Table of Contents
Preface .................................................................................................................................................... 7
What is Courseware?........................................................................................................................... 7
How Do I Customize My Course?.......................................................................................................... 7
Materials Required .............................................................................................................................. 9
Maximizing Your Training Power ......................................................................................................... 9
Module One: Getting Started ................................................................................................................ 11
Housekeeping Items .......................................................................................................................... 11
The Parking Lot ................................................................................................................................. 12
Workshop Objectives ......................................................................................................................... 12
Action Plans and Evaluation Forms .................................................................................................... 13
Action Plan ........................................................................................................................................ 14
Evaluation Form ................................................................................................................................ 15
Pre-Assignment ................................................................................................................................. 16
Pre-Test ............................................................................................................................................. 17
Pre-Test Answers ............................................................................................................................... 21
Module Two: What Is Mindfulness?....................................................................................................... 26
Buddhist Concept .............................................................................................................................. 26
Bare Attention ................................................................................................................................... 27
Psychological Concept of Mindfulness ............................................................................................... 28
Memory ............................................................................................................................................ 29
Practical Illustration .......................................................................................................................... 30
Module Two: Review Questions ......................................................................................................... 32
Module Three: Practicing Mindfulness................................................................................................... 35
Attention ........................................................................................................................................... 35
Acceptance........................................................................................................................................ 36
© Corporate Training Material www.corporatetrainingmaterials.com
Mindfulness Meditation .................................................................................................................... 37
Scanning ........................................................................................................................................... 38
Practical Illustration .......................................................................................................................... 39
Module Three: Review Questions ....................................................................................................... 41
Module Four: Emotional Intelligence ..................................................................................................... 44
The Purpose of Emotions ................................................................................................................... 44
High Performance Emotions .............................................................................................................. 45
Swing Emotions ................................................................................................................................. 46
Blue Emotions ................................................................................................................................... 47
Practical Illustration .......................................................................................................................... 48
Module Four: Review Questions......................................................................................................... 49
Module Five: Cognitive Distortion (I) ..................................................................................................... 52
Dichotomous Reasoning .................................................................................................................... 52
Magnification and Minimization ........................................................................................................ 53
Filtering ............................................................................................................................................. 55
Jumping to Conclusions ..................................................................................................................... 56
Practical Illustration .......................................................................................................................... 57
Module Five: Review Questions ......................................................................................................... 58
Module Six: Cognitive Distortion (II) ...................................................................................................... 61
Destructive Labeling .......................................................................................................................... 61
Personalizing ..................................................................................................................................... 62
Blaming ............................................................................................................................................. 63
The Tyranny of the Should ................................................................................................................. 64
Practical Illustration .......................................................................................................................... 65
Module Six: Review Questions ........................................................................................................... 66
Module Seven: Mindfulness Based Cognitive Therapy ........................................................................... 69
© Corporate Training Material www.corporatetrainingmaterials.com
Mental Modes ................................................................................................................................... 69
Doing Mode ...................................................................................................................................... 70
Being Mode ....................................................................................................................................... 71
Metacognitive Awareness ................................................................................................................. 72
Practical Illustration .......................................................................................................................... 73
Module Seven: Review Questions ...................................................................................................... 74
Module Eight: Mindfulness and Gratitude ............................................................................................. 77
What is Gratitude? ............................................................................................................................ 77
Gratitude Journal .............................................................................................................................. 78
An Exercise in Mindfulness and Gratitude .......................................................................................... 79
Forming a Habit ................................................................................................................................ 80
Practical Illustration .......................................................................................................................... 81
Module Eight: Review Questions........................................................................................................ 83
Module Nine: Cultivating the High Performance Emotions .................................................................... 86
The Emotion-Cognition-Behavior Triangle .......................................................................................... 86
Cultivating Enthusiasm ...................................................................................................................... 87
Cultivating Confidence ....................................................................................................................... 88
Cultivating Tenacity ........................................................................................................................... 90
Practical Illustration .......................................................................................................................... 91
Module Nine: Review Questions ........................................................................................................ 93
Module Ten: Mindfulness in Customer Service ...................................................................................... 96
Individually Focused .......................................................................................................................... 96
Active Listening ................................................................................................................................. 97
Building Rapport ............................................................................................................................... 99
Timing ............................................................................................................................................. 100
Practical Illustration ........................................................................................................................ 101
© Corporate Training Material www.corporatetrainingmaterials.com
Module Ten: Review Questions ........................................................................................................ 103
Module Eleven: Mindfulness and Leadership ....................................................................................... 106
Mental Resilience ............................................................................................................................ 106
Focus ............................................................................................................................................... 108
Compassion ..................................................................................................................................... 109
Creativity......................................................................................................................................... 110
Practical Illustration ........................................................................................................................ 111
Module Eleven: Review Questions ................................................................................................... 112
Module Twelve: Wrapping Up ............................................................................................................. 115
Words from the Wise....................................................................................................................... 115
Review of Parking Lot ...................................................................................................................... 115
Lessons Learned .............................................................................................................................. 115
Completion of Action Plans and Evaluations .................................................................................... 116
Appendix ............................................................................................................................................. 117
Worksheet 1 .................................................................................................................................... 117
Worksheet 2 .................................................................................................................................... 118
Worksheet 3 .................................................................................................................................... 119
Worksheet 4 ................................................................................................................................... 120
Worksheet 5 .................................................................................................................................... 121
Worksheet 6 .................................................................................................................................... 122
Worksheet 7 .................................................................................................................................... 123
Worksheet 8 .................................................................................................................................... 124
Worksheet 9 .................................................................................................................................... 125
Worksheet 10 .................................................................................................................................. 126
Worksheet 11 .................................................................................................................................. 127
Worksheet 12 .................................................................................................................................. 128
© Corporate Training Material www.corporatetrainingmaterials.com
Post-Assessment ............................................................................................................................. 129
Post-Assessment Answers................................................................................................................ 133
Recommended Reading List ............................................................................................................. 138