Inside information for the employees of Mercy Medical Center JANUARY 24, 2014

Hello humankindnessHere’s one of the new commercials Dignity Health is running now

This message features the song “Rock A Bye Baby” performed by Kim Glennie of the Las Vegas Philharmonic.

“Be kind whenever possible. It is always possible.”

- Dalai Llama

In Roads

by Sister Lucille Carreau, DHSAsst. Director of Spiritual Services

Thought:Sometimes people get the notion that spirituality is a separate department of life, the penthouse of our existence. But rightly understood, it is a vital awareness that pervades all realms. - David Steindl-Rast, O.S.B.

The most common definition of spirituality is that which defines all our relationships giving the meaning and purpose to our lives. It is to have a right relationship with God, self, others and creation.

Practice:Take time to think about your relationships with God, self, others and creation. Is there room for growth? Which gives the greatest motivation to your daily work? Plan on improving your relationship in one of these areas.

Living Spirituality

Dignity Health is partnering with Kids for Peace to sponsor this year’s The Great Kindness Challenge, a global program that aims to inspire students to make a lifelong commitment to service and kindness. The Great Kindness Challenge School Edition is an anti-bullying initiative dedicated to creating a culture of kindness in elementary, middle, and high schools worldwide. Between Jan. 27 and 31, students nationwide will be provided a checklist of 50 kind deeds to perform to create positive change. To learn more, and get your child’s school involved, visit www.greatkindnesschallenge.org.

Dignity Health has also customized a kindness challenge for our employees, physicians, and volunteers as a way to strengthen the human connection and encourage more acts of kindness within our own Dignity Health family.

Mercy Medical Center will be participating in the challenge the same week local schools will participate – January 27-31.

To join the challenge, pick up a kindness checklist in the

Mercy Medical Center Takes on The Great Kindness Challenge

Administration office on the Garden Level of the hospital, and complete as many kind deeds as you can during the week of January 27th. We also encourage you to tweet or instagram your kind deeds using #DignityHealthGKC and #hellohumankindness.

Thank you in advance. Together we are leading the humankindness movement.

You can also print off the checklist at the end of this issue!

Say ‘Good Morning’ to 15 people Write a loving note to a family member Take a hot beverage or treat order from an inpatient’s family

member(s) and deliver it to him or her the next day Read a favorite story to a pediatric inpatient or the child of a

patient during your break Read a favorite book or look at photo album with an elderly

inpatient (family member can bring album) Write notes of gratitude to people outside of your department:

cafeteria, security, receptionist, etc. Make some hearts with your own positive words or quotes.

Surprise coworkers with these in their mailboxes Bake some cookies, pan dulce, or bring apples for night shift

operators or security guards Collect and deliver sleeping bags or warm coats for the homeless Pick up trash or clean up graffiti in your neighborhood Write, draw, make, or buy something encouraging for a colleague

who is experiencing difficulties Leave a treat on the desk of a coworker you don’t normally

gravitate towards Collect goods in your workplace to donate to a food bank or shelter Bring in a healthy snack to share with coworkers Tell a joke and make someone laugh Leave kind notes for five of your neighbors Surprise a coworker with a favorite beverage Share a humankindness story at hellohumankindness.org

Make a donation to a coworker’s favorite charity Leave a piece of chocolate on everyone’s desk Treat a coworker to lunch Offer to help a co-worker with errands Collect books for your local library Smile at 25 people Buy a visitor lunch in the cafeteria

Take a walk with a coworker during your break Hold the door open for someone Pat yourself on the back Compliment five people Be kind to yourself and have a healthy snack Learn something new about your supervisor or another coworker Walk or bike to work Hold the elevator for 10 people Learn to say ‘Thank You’ in a new language Call a coworker in another facility or office and thank them

for how their work helps you in yours Visit a different floor or department to introduce yourself Volunteer at a local charity or with your child’s school Donate something to a local animal shelter Deliver a special gift to a patient in the hospital who hasn’t

had many visitors Call your parents, sibling, or past acquaintance to get caught up

on their lives Make sack lunches for the homeless Be a friend who listens: Have a meal with your family or friends

without looking at your phone Take a deep, cleansing breath each day Surprise a coworker or neighbor with flowers Make “Thanks for your humankindness” note cards and give

them to anyone you noticed performing a kind deed Park farther away from the building entrance to allow others to

park closer Let someone go in front of you in line Return your shopping cart (and/or someone else’s) instead of

leaving it in the parking lot Start contributing to your hospital’s foundation or a charity of

your choice Create your own kind deed

Dignity Health Checklist

We challenge you to perform as many kind deeds as you can in one week. Using this list, check off your acts of kindness as you go. Have fun!January 27-31, 2014

#DignityHealthGKC #hellohumankindness www.greatkindnesschallenge.org

Click on the image to see the “Rock A Bye Baby” video.

We’ve made it easier to stay connected with events and classes we offer

MUSICIANS WANTED

Mercy’s Music Therapy Program is seeking compassionate, community-oriented volunteer musicians to play for our inpatients.

If you are interested in joining our Music Therapy Program, contact Leslie Hendricks by phone at 209.761.4133 or email at mercymusicprogramyahoo.com. You may also contact Kim Heyer at 209.769.5193.

Please provide your name, e-mail, phone number and what instrument(s) you play. Also include how many hours per week or month you are available to play.

Your connection is just a click away. Join the Community Education- MMC Employees Facebook Closed Group.

You will get updates on community classes, events and presentations. In addition, you will learn about community groups and organizations Mercy Medical Center is collaborating with to serve the community.

Below is the link for any MMC employee to connect to via Facebook. For additional information please email lillian.sanchez@dignityhealth.org.

Medical Care Appreciated

I have tremendous gratitude to everyone involved in making my surgical experience at Mercy Medical Center so positive. Until recently I had never been a hospital patient and was unsure of what to expect as I prepared for hip replacement. I need not have worried. Everyone from the registration nurse, pre-op staff, Dr. Sablan and the surgical team, to recovery room nurses treated me with kindness and skill. The surgical floor nurses (Katie Soto and Jenn Burdette in particular) anticipated my pain management needs in a professional, friendly and caring manner. The physical therapy team led by Michelle was kind and patient as they guided me through the exercises necessary to get me up and walking again. Though I was in a hospital situation, the food was delicious and so nicely presented I felt that I was in a restaurant. I could not have had a more positive hospital experience. Merced is very fortunate to have such a skilled, compassionate and professional hospital team.

by Nan Von Gunten, MMCM patient

Below is a letter to the editor we found in the Merced SunStar. Keep up the good work team!

Gift Shop Newsby Bridget Martinelli, Gift Shop Manager

Tomorrow is the last day to take advantage of Employee Discount Week, Jan 19th - Jan 25th.

All the items on the cart in front of the gift shop are discounted 75%.

Reward: The first day and night shift nurse to email lindsey. gallagher@dignityhealth.org with the correct answer to the question regarding the previous EBP article will receive a Mercy Medal from Greg Rouleau, VP CNO.

JUST FOR NURSES

Last Week’s WinnersMinerva Silveira, RNCancer Center

Marie Kelly, RNTele

Last Week’s Q & AQ: When administrating heparin drip how many therapeutic range aPTT’s in a row have to be drawn before it is reduced to daily?

A: Two therapeutic ranges in a row then the lab drawn is reduced to daily.

2013 Electronic W-2s are now AvailableIf you signed up by Jan. 13, 2014 to receive your W-2 electronically, it is now available for viewing and printing.

To view and print your W-2, log into the Employee Self Service (ESS) system, https://ess.chw.edu/lawson/portal. From the Welcome Screen, select ‘Pay’ from the menu on the left. Then select ‘E-W2’, then ‘View E-W2’. Select ‘2013’ from the list to view and print your 2013 W-2.

Remember to immediately retrieve the printed W-2 form to protect confidential information.

For employees who did not sign up by Jan. 13 to receive their W-2 electronically, a paper W-2 form will be mailed on Friday, Jan. 31.

In preparation for the Oct. 1, 2014 transition to ICD-10, Dignity Health has assessed the business areas that will experience the greatest impact as well as the job roles that will see the greatest change and complexity. Based on these findings, the ICD-10 Program has designed a comprehensive approach for training and education.

There will be five levels of ICD-10 education and training based on job roles and desired outcomes:

Level 1 - Awareness: A high-level understanding of the potential business impacts and risks associated with the transition from ICD-9 to ICD-10.

Level 2 - Information: A deeper understanding of the structure, organization, conventions, guidelines, and features of ICD-10.

Level 3 - Education: Detailed job-specific training for employees who may be involved in documenting patient activities and handling medical and administrative records.

Level 4 - Knowledge: Comprehensive training for employees who are involved in documenting patient activities and medical and administrative records.

Level 5 - Expertise: Intensive training on coding conventions, guidelines, assignment and interpretation of ICD-10-CM/PCS codes.

Employees in the first two levels will receive broad-based communication, and those in Levels 3, 4 and 5 will receive job-specific eLearning and in-person training.

To learn more about the training levels and plans, please click here. We encourage you to discuss any questions you may have with your immediate supervisor, or you may submit them directly to the ICD-10 mailbox. Additional information is also available on the ICD-10 website.

ICD-10 Training Levels Established

Johnny XaysanaSurgical Tech

Antionette BrionesHospitality Associate

Ashley AponteOB Tech

Rebecca MeleroOB Tech I

Brandon BlackSecurity

Adriana PadillaPhlebotomist

Leticia MedinaLVN

Paulina GomezRad Tech Trainee

Keyonna BrownSurgical Tech

Susan FanFinancial Analyst

January New Employees!

Mass Communication Notice Dignity Health now has new communication abilities within its mass communication system!

What Is (x)Matters? (x)Matters, enables Dignity Health and Dignity Health facilities to perform emergency and critical internal operation communication with its employees through all traditional types of communication methods (email, cell phone, SMS text messaging, fax, pager, etc…).

Why Is It Important? During an emergency/disaster, it is vitally important that employees are able to proactively receive critical information, that will not only provide guidance/requests of action to be taken for the operation of their facility, but how they can keep their family and loved ones safe!

Why Should You Keep Your Contact Info Updated? If we don’t know how to get a hold of you in those critical emergency/operational periods, you may miss out on information being provided that could assist you in making important decisions surrounding immediate action you should take.

What Should You Do Now?

1. Check that your WORK contact information is correct within the GAL address book by going to the “My Contact Info” section of the employee.dignityhealth.org website.

2. Check that your HR department has your current HOME phone number to be used in emergencies.

3. Pre-program (x)Matters calling numbers/identifiers into your Caller ID & Inbox settings:

Voice Phone: 925-226-0300 | SMS Text Message: 279-28 | Email: xmatters@na1.xmatters.com

4. Download the xMatters App on your smart phone:

Host: na1.xmatters.com | Company: Dignity Health | Username /Password: [Your Network Username]

5. Access your profile on the (x)Matters system and add any desired PERSONAL contact devices within the “Manage Devices” section of the site.

NOTE: Any personal devices you add into the (x)Matters system will NOT be visible outside the system. Please coordinate with your facility’s Emergency Management representative for more information.

} CLICK ON THE LINK BELOW TO ACCESS THE SYSTEM DignityHealth.org/xMatters

}

Security | Safety | Emergency Management

(x)Matters FAQs 1 | P a g e

(x)Matters – FAQs

Question: What is Mass Communication/(x)Matters used for at Dignity Health? Answer: Mass Communication abilities are used to proactively push out critical information to Dignity Health

employees, through all traditional methods of communication devices (landline, cell phone, email, fax, pager, SMS Text, etc…), that is vitally important to sustain the continuity of our hospitals within times on emergencies/disasters and critical operation periods. It also assists in providing employees with information that will help them make immediate actions/decisions within these times that can keep them and their loved ones safe.

Question: How do I access the (x)Matter system? Answer: DignityHealth.org/xMatters

Question: How is my contact information maintained/updated within the Mass (x)Matters system? Answer: The system automatically obtains:

a) WORK contact information through Dignity Health’s LDAP system (GAL Address Book). To update your work information within the mass communication system you need to go to the “My Contact Info” section of the employee.dignityhealth.org website and make appropriate changes to ensure accuracy within your listing.

b) HOME PHONE/CREDENTIALS/TITLE/DEPARTMENT through the Lawson database. To update this information please contact your facility’s HR department.

*PERSONAL CONTACT DEVICES must be provided by the employee directly into the xMatters system underneath the “Manage Devices” section. Go to http://DignityHealth.org/xMatters to access the system.

Question: Will my personal contact devices, that I add directly into the (x)Matters system, be visible outside of the system to general staff like to GAL address book?

Answer: NO - Any personal devices you add into the (x)Matters system will NOT be visible outside the systems.

Question: Who within Dignity Health can send messages from the (x)Matters system? Answer: Individuals who play a crucial role within the facility’s Emergency Management program and those

whose job identifies them as a primary communicator for the facility within times of emergencies/disasters or critical operation periods are granted permission to send messages using the (x)Matters system.

Question: How soon after a message is sent to me from (x)Matters will I receive the message? Answer: The system will go through all the different methods of contacting you, based on your contact

devices until it reaches you successfully or a message duration ends. In most cases it will only take a few minutes for the system to go through your contact devices and then will re-circulate back through them.

Question: How will I know it’s the (x)Matters system trying to reach me? Answer: Below are the (x)Matters calling numbers/identifiers. We would recommend that you enter them into

your Caller ID & Inbox settings of your contact devices:

Voice Phone: 925-226-0300 | SMS Text Message: 279-28 | Email: xmatters@na1.xmatters.com

Question: Can I access (x)Matters and get messages through a mobile app? Answer: Download the xMatters App on your smart phone:

Host: na1.xmatters.com | Company: Dignity Health | Username /Password: [Your Network Username]

Say ‘Good Morning’ to 15 people

Write a loving note to a family member

Take a hot beverage or treat order from an inpatient’s family member(s) and deliver it to him or her the next day

Read a favorite story to a pediatric inpatient or the child of a patient during your break

Read a favorite book or look at photo album with an elderly inpatient (family member can bring album)

Write notes of gratitude to people outside of your department: cafeteria, security, receptionist, etc.

Make some hearts with your own positive words or quotes. Surprise coworkers with these in their mailboxes

Bake some cookies, pan dulce, or bring apples for night shift operators or security guards

Collect and deliver sleeping bags or warm coats for the homeless

Pick up trash or clean up graffiti in your neighborhood

Write, draw, make, or buy something encouraging for a colleague who is experiencing difficulties

Leave a treat on the desk of a coworker you don’t normally gravitate towards

Collect goods in your workplace to donate to a food bank or shelter

Bring in a healthy snack to share with coworkers

Tell a joke and make someone laugh

Leave kind notes for five of your neighbors

Surprise a coworker with a favorite beverage

Share a humankindness story at hellohumankindness.org

Make a donation to a coworker’s favorite charity

Leave a piece of chocolate on everyone’s desk

Treat a coworker to lunch

Offer to help a co-worker with errands

Collect books for your local library

Smile at 25 people

Buy a visitor lunch in the cafeteria

Take a walk with a coworker during your break

Hold the door open for someone

Pat yourself on the back

Compliment five people

Be kind to yourself and have a healthy snack

Learn something new about your supervisor or another coworker

Walk or bike to work

Hold the elevator for 10 people

Learn to say ‘Thank You’ in a new language

Call a coworker in another facility or office and thank them for how their work helps you in yours

Visit a different floor or department to introduce yourself

Volunteer at a local charity or with your child’s school

Donate something to a local animal shelter

Deliver a special gift to a patient in the hospital who hasn’t had many visitors

Call your parents, sibling, or past acquaintance to get caught up on their lives

Make sack lunches for the homeless

Be a friend who listens: Have a meal with your family or friends without looking at your phone

Take a deep, cleansing breath each day

Surprise a coworker or neighbor with flowers

Make “Thanks for your humankindness” note cards and give them to anyone you noticed performing a kind deed

Park farther away from the building entrance to allow others to park closer

Let someone go in front of you in line

Return your shopping cart (and/or someone else’s) instead of leaving it in the parking lot

Start contributing to your hospital’s foundation or a charity of your choice

Create your own kind deed

Dignity Health Checklist

We challenge you to perform as many kind deeds as you can in one week. Using this list, check off your acts of kindness as you go. Have fun!January 27-31, 2014

#DignityHealthGKC #hellohumankindness www.greatkindnesschallenge.org