1. March 2, 2014

2. BEST PRACTICES IN TRAINING Transparency to Clients and Trainees Assessable Methods Technology Proficiency Professional Development Organizational Expertise Instructional Design Communication Proficiency

3. COVEYS TYRANNY OF THE URGENT Urgent Not Urgent Important 1 - Crises - Pressing problems - Deadline driven projects, meetings, next-hours activities 2 - Preparations - Prevention - Planning - Relationship building - Empowerment self/others Not-Important 3 - Interruptions , phone calls - Some mail, some reports - Some meetings - Pressing matters - Many popular activities 4 - Trivia, busy work - Instagram, Flappy-bird, Pinterest - Some phone calls, spam - Escape activities

4. RCQ ANALYSIS Quality Credibility Receptivity Receptivity of the Trainees Credibility of the Trainer Quality of the Training

5. RECEPTIVITY OF THE TRAINEES Credibility of Trainer Motivation Ability

6. CREDIBILITY OF THE TRAINER First Impressions Competency Trust

7. QUALITY OF TRAINING Knowing Objectives Measurable Impact Maturity Group Match

8. LAST WORD

9. J. D. WALLACE Co-chair, National Communication Association's Training and Development Division Communication and Sociology Department Abilene Christian University ACU Box 28156 Abilene, Texas 79699-8156 E-mail: jd.wallace@acu.edu Phone: 325-674-2339