Telecom Regulatory Authority of IndiaThe Indian Telecom Services Performance Indicators July - September 2011 New Delhi, India 9th January 2012Mahanagar Doorsanchar Bhawan,Jawahar Lal Nehru Marg, New Delhi-110002 Tel: +91-11- 23230752, Fax: +91-11- 23236650 Website: www.trai.gov.in

Disclaimer

The Information and Statistics contained in this report are derived from variety of sources, but are mainly reliant on data obtained from Service Providers. This report does not constitute commercial or other advice. No warranty, representation or undertaking of any kind, express or implied, is given in relation to the information and statistics contained in this report.

Table of ContentsSnapshot ........................................................................................................... i Executive Summary ......................................................................................... iii Trends at a Glance ........................................................................................... xi Introduction ...................................................................................................xiv Chapter 1 : Subscription Data ........................................................................... 1 Section A: Access Service An Overview .......................................................... 2 Section B: Wireless Service ............................................................................ 11 Section C: Wireline Service ............................................................................ 21 Section D: Internet Service ............................................................................ 28 Section E: Other Value Added Services PMRTS & VSAT............................... 36 Chapter 2 : Revenue and Usage ....................................................................... 40 Section A: GSM Service ................................................................................. 41 Section B: CDMA Full Mobility Service ........................................................ 46

Section C: Internet Service ............................................................................ 51 Chapter 3 : Financial Data of Telecom Service Sector ..................................... 52 Chapter 4 : Quality of Service (QoS) ................................................................ 57 Section A: Quality of Service Performance of Wireless Service Providers ......... 58 Section B: Quality of Service Performance of Wireline Service Providers ......... 66 Section C: Quality of Service Performance of Dial-up/ Broadband Service...... 73 Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services ... 79 Annexures ...................................................................................................... 85 Annexure 1.1: Licensed Cellular (GSM & CDMA) Service Providers ................... 86 Annexure 1.2: Wireless Subscriber Base........................................................... 87 Annexure 1.3: Wireline Subscriber Base ........................................................... 91 Annexure 1.4: Service Provider wise details of PCOs ......................................... 93 Annexure 1.5: Service Provider wise details of Village Public Telephones........... 96 Annexure 1.6: List of Internet Service Providers Providing Internet Telephony Service...................................................................... 99 Annexure 1.7: Internet Service Provider wise Subscriber Base ........................ 100 Annexure 1.8: Service Area wise PMRTS subscriber Base ............................... 109 Annexure 2.1: GSM Service Service Area wise Statistics ............................... 111 Annexure 2.2: CDMA Full Mobility Service Service Area wise Statistics ........ 112 Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Service ...... 113 Annexure 4.2: Performance of QoS Parameters for Basic (Wire-line) Service .... 120 Annexure 4.3: Quality of Service Performance of Broadband Service Providers ................................................................................. 123 Annexure 5.1: List of Permitted TV Channels.................................................. 127 Annexure 5.2: Broadcaster wise list of pay channels along with their

reported a-la-carte rates .......................................................... 170 Annexure 5.3: List of operationalised private FM Radio Stations in India ....... 187 Annexure 5.4: List of applicants who have been granted DTH License............. 195 Annexure 5.5: List of permitted teleports at various locations in India ............ 196 Index of Tables & Charts ............................................................................... 199

Snapshot(Data as on 30th September 2011) Telecom Subscribers (Wireless +Wireline) Total Subscribers % change over the previous quarter Urban Subscribers Rural Subscribers Market share of Private Operators Market share of PSU Operators Teledensity Urban Teledensity Rural Teledensity Wireless Subscribers Total Wireless Subscribers % change over the previous quarter Urban Subscribers 873.61 Million 2.57% 576.12 Million (65.95%) 906.93 Million 2.36% 601.42 Million (66.31%) 305.51 Million (33.69%) 85.83% 14.17% 75.48 166.01 36.40

Rural Subscribers GSM Subscribers CDMA Subscribers Market share of Private Operators Market share of PSU Operators Teledensity Urban Teledensity Rural Teledensity Wireline Subscribers Total Wireline Subscribers % change over the previous quarter Urban Subscribers Rural Subscribers Market share of Private Operators Market share of PSU Operators Teledensity Urban Teledensity Rural Teledensity Village Public Telephones (VPT) Public Call Office (PCO) i

297.49 Million (34.05%) 761.20 Million (87.13%) 112.42 Million (12.87%) 88.40% 11.60% 72.70 159.03 35.44 33.31 Million -2.86% 25.30 Million (75.94%) 8.02 Million (24.06%) 18.58% 81.42% 2.77 6.98 0.95 0.58 Million 2.59 Million

Internet & Broadband Subscribers Total Internet Subscribers % change over the previous quarter Broadband Subscribers Broadcasting & Cable Services Total Number of Registered Channels with I&B Ministry Number of Pay Channels Number of private FM Radio Stations DTH Subscribers registered with Pvt. SPs Number of Set Top Boxes in CAS areas Telecom Financial Data (for the QE Sep-11) Gross Revenue during the quarter % change in GR over the previous quarter Share of Public sector undertaking's in GR Adjusted Gross Revenue (AGR) % change in AGR over the previous quarter ARPU for Access Services Revenue & Usage Parameters (for the QE Sep-11) Average Revenue Per User (ARPU) GSM Service Average Revenue Per User (ARPU) CDMA Full Mobility Service ` 93 ` 71 ` 49,942.25 Crore 6.51% 20.14% ` 33,460.52 Crores 2.67% ` 98 762 161 245 41.04 Million 8,19,960 20.99 Million 3.25% 12.83 Million

Minutes of Usage (MOU) GSM Service Minutes of Usage (MOU) CDMA Full Mobility Service Minutes of Usage for Internet Telephony ii

331 Minutes 230 Minutes 194.36 Million

Executive Summary1. The number of telephone subscribers in India increased from 885.99 million at the end of Jun-11 to 906.93 million at the end of Sep-11, registering a growth of 2.36% over the previous quarter as against 4.69% during the QE Jun-11. This reflects year-on-year (YO-Y) growth of 25.39% over the same quarter of last year. The overall Teledensity in India has reached 75.48 as on 30th September 2011.

Trends in Telephone subscribers and Teledensity in India1000 900

Subscriber Base (Million)

800 60.99 66.16 70.89 73.97 75.48 80 70 60 Teledensity

700

50

906.93 885.99 846.32

600 787.28 723.28

40

500 400 300

30 20 10 200 0

Sep-10

Dec-10

Mar-11 Jun-11 Quarter ending

Sep-11

Subscriber Base

Teledensity

iii

2.

Subscription in Urban Areas grew from 587.94 million at

the end of Jun-11 to 601.72 million at the end of Sep-11, taking the Urban Teledensity from 163.13 to 166.01. Rural subscription increased from 298.05 million to 305.51 million, and the Rural Teledensity increased from 35.60 to 36.40. Share of Rural areas in total subscription has increased to 33.69% at the end of Sep-11 from 33.64% at the end of Jun-11. 3. About 64.37% of the total net additions have been in Urban areas as compared to 60.14% in the previous quarter. Both, Urban and Rural subscription recorded a decline in rate of growth during the quarter. Rural subscription growth rate declined from 5.60% in QE Jun-11 to 2.50% in QE Sep-11, and Urban subscription declined from 4.23% in QE Jun-11 to 2.29% in QE

Sep-11.

Composition of Telephone SubscribersRural wireless 32.80% Urban wireline 2.79% Rural Wireline 0.88% Urban Wireless 63.52%

iv

4.

With 21.92 million net additions during the quarter, total

wireless (GSM + CDMA) subscriber base registered a growth of 2.57% over the previous quarter and increased from 851.70 million at the end of Jun-11 to 873.61 million at the end of Sep-11. The year-on-year (Y-O-Y) growth over the same quarter of last year is 27.03%. Wireless Teledensity increased from 71.11 to 72.70. 5. Wireline subscriber base further declined from 34.29 million

at the end of Jun-11 to 33.31 million at the end of Sep-11, bringing down the wireline Teledensity from 2.86 at the end of Jun-11 to 2.77 at the end of Sep-11. 6. Internet subscribers increased from 20.33 million at the

end of Jun-11 to 20.99 million at the end of Sep-11,

registering a quarterly growth rate of 3.25%. Top 10 ISPs together hold 94.57% of the total Internet subscriber base. 7. Number of Broadband subscribers increased from 12.35

million at the end of Jun-11 to 12.83 million at the end of Sep-11, registering a quarterly growth of 3.93% and Y-O-Y growth of 24.54%. 8. Share of Broadband subscription in total Internet

subscription increased from 60.7% at the end of Jun-11 to 61.1% at the end of Sep-11. 85.44% of the Broadband subscribers are using Digital Subscriber Line (DSL) technology.v

7.98 7.79 7.70 7.59 Subscriber Base (Million)

8.16

Trends in Internet/Broadband subscription25 20 15 10 5 0Sep -10 Dec-10 Mar-11 Jun -11 Sep -11

17.90

18.69

19.67

20.33

20.99

Quarter ending

Broadband (>=256 Kbps)

Narrowband (90% during peak hours (TCBH)

Benchmark 0

Alliance - Kolkata (7 links) Tikona Digital Networks - All India (1 link)

Benchmark 0

MTNL- Delhi (0.67%) Tikona Digital NetworksAll India(1 link) Indusland Media & Communications Ltd. All India ( 2 Link) Chandranet Pvt. Ltd- Guj(1.5 link) Syscon Infoway- Mumbai(4 links) 77

Sl. No.

Parameters %age International bandwidth utilization during peak hours (TCBH) (Enclose MRTG) 98% Hathway- Delhi(97.00%) Broadband Pacenet- Mumbai(92.00%) Mumbai-Pune (92.00%), All India(97.00%) MP(92.00%), Guj(93.00%), Raj(92.00%) Rajesh Multichannel- Mumbai(96.00%) Chandranet Pvt. Ltd.- Guj(95.00%) Tata Communications - TN & Pond.(95.00%) Ortel Communications- Ortel(94.24%) broadband access) in %age Indusland Media & Communications All India(5.00 %)

7

Packet loss (for wired Packet loss (for wired broadband access) in %age

Benchmark 90%)

% of faults repaired within 3 working day

Rent Rebate

%age of bills disputed

%age of billing complaints resolved within 4 weeks

No. of No. of Intra %age of cases Upstream %age of calls %age of calls network to whom refund links for answered by answered by links having of deposits is operator (Voice operator (Voice Bandwidth International made within 60 connectivity to voice) to voice) within utilisation days of having within 60 sec 90 sec >90% closures bandwidth during utilisation peak hours >90% during (TCBH) peak hours (TCBH) 100% within 60 days >60% >80% 0 0

% International bandwidth utilization during peak hours (TCBH) (Enclose MRTG) 90%

>99%

in nos.

98%