infographic – federal leaders see value of digital tech, but lack personnel and training resources
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Request a briefing Jim Arkedis | [email protected] Tim Herbst | [email protected]
TMS DG 1015 0491
See full survey findings and panel recommendations aticfi.com/digital-government-transformation
This study is brought to you by the National Academy of Public Administration and ICF International
Better determine stakeholder satisfaction with digital initiatives to capture return on investment (ROI) and inform future efforts.
believe their agency is reimagining their business process to better engage stakeholders.
Create an Innovation Playbook that targets mission/program offices and drives the acceleration of existing efforts—such as innovation labs—and the re-imagination of business processes.
of respondents indicated that security/privacy concerns were a significant barrier to implementing digital technology.
Identify real and perceived privacy and security barriers to digital adoption and devise strategies to overcome those barriers.
Only
of federal leaders do not believe agency employees receive adequate training on new digital technologies.
Create a playbook to provide agencies advice and best practices to hire and retain digital talent and ensure needed skills to execute digital projects.
don’t know or disagree that their agency measures its ROI on digital technology.
Four Select Recommendations from Our Expert Panel
Three Key Federal Leaders Digital Insight Study Findings
Federal Leaders Share Views on Digital TechnologyIn 2014 and again in 2015, the National Academy of Public Administration and ICF International
asked federal leaders how their agencies are responding to rising expectation for “anytime, anywhere, any device access to information and services.”
report use of digital technology to effectively engage stakeholders—a 13%
increase from 2014.
want greater access to digital technology for improved productivity—a 14% increase
over 2014.
The vast majority of federal leaders recognize the value of digital technology to increase productivity, make agencies more effective, and help better serve stakeholders.
believe that stakeholders will increasingly demand digital engagement—a 6% increase
from 2014.
feel their agency is keeping pace with stakeholders’ expectations for anytime,
anywhere access to information.
Agencies are making meaningful progress, but federal leaders fear they are falling behind rising stakeholder expectations and the pace set by the private sector.
believe their agency primarily invests in digital technology to either automate workflow or to
explore how to do so.
believe their agency invests in digital technology to completely re-imagine
existing processes.
Instead of taking full advantage of digital technology to re-imagine workflow, federal leaders believe agencies emphasize automating existing processes.
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