1. Black Box Intelligence – The Increasingly Disengaged State of General Managers

2. Deloitte, Transitioning to the Future of Work and the Workplace,https://www2.deloitte.com/content/dam/Deloitte/global/Documents/HumanCapital/gx-hc-us-cons-transitioning-to-the-future-of-work-and-the-workplace.pdf

3. https://www.dol.gov/newsroom/releases/whd/whd20191028

4. Economic Policy Institutehttps://www.npr.org/2018/05/24/613960496/workers-are-losing-billions-of-dollars-because-of-time-theft

5. https://climate.emerson.com/documents/dallas-%E2%80%93-food-industry-forecast-key-trends-through-2020-en-us-151204.pdf

6. Gallup Polling Datahttps://news.gallup.com/poll/241649/employee-engagement-rise.aspx

7. Black Box Intelligencehttps://tdn2k.com/wp-content/uploads/2019/03/Q4-Hub-booklet-March2019.pdf

8. https://www.fourth.com/blog/new-restaurant-analytics-report-brands-prioritize-labor-forecasting-data-visibility/

9. Inc.comhttps://www.inc.com/andrew-thomas/the-hidden-ratio-that-could-make-or-break-your-company.html

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HotSchedules can show you the way to Labor Management Salvation.Want to learn more? Contact us today!

How to Escape

The 9 Circles of Restaurant Employee Scheduling Helland Achieve Labor Management Salvation

s every restaurant operator and manager knows, the road to hell is

paved with sticky notes, manually updated spreadsheets, scattered

requests, and other inefficient scheduling practices.

Check out the 9 Circles of Scheduling Hell — and get a chance at Labor

Management Salvation.

A

The Key to Labor Management SalvationWow — this sounds pretty grim. But there’s good news. It’s completely

possible to avoid all 9 circles of Scheduling Hell. You can even skip the

manual based systems, endless frustrations, and bad surprises of Scheduling

Purgatory. Labor Management Salvation is within reach!

Download our complimentary guide to the 9 Circles of Restaurant Employee

Scheduling Hell to learn how to escape each one.

Tracking Constant Schedule ChangesFrom shift swaps, to time off requests, to maintaining compliance – there’s a lot to keep track of. And when scheduling details fall through the cracks, they dent your bottom line, frustrate your employees, and cause havoc for your managers. You get to this circle from failing to provide teams with the tools they need to succeed.

The number of GM’s surveyed by Black Box Intelligence who feel

they have the tools they need to do their jobs well. Yup. That’s it.1

1/3Circle 1

59%The number of executives

who believe transparency in communications is a critical priority for achieving their

organization’s goals.2

Poor Team CommunicationMissed shifts, decreased accountability, and unsatisfactory customer experience are just a few of the problems that stem from bad communication. Plus platforms like WhatsApp or Facebook make it impossible to keep proprietary info, well, proprietary! This scattered communication wreaks havoc on morale.

Circle 2

Juggling Labor ComplianceLabor compliance is its own hell. Laws vary from city to city and state to state. As complexity grows, so does the risk of financial penalties. Failure to follow one or the full range of labor laws can result in expensive fines, damaged reputations, and, in the most extreme cases, lawsuits.

Circle 3

$322 MillionAmount of back wages collected by Department of Labor’s

Wage and Hours Division in FY2019 – a new record.3

The annual average cost of minimum-wage workers’ time theft violations.4

Billion$15

Circle 4Time Theft & Payroll PainsA few minutes here, a few there, it may not seem like a big deal to your team. But every over-tracked minute dents your bottom line. After all, time is money. And time-theft adds up fast.

Erratic Staffing LevelsUnnecessary labor spend eats up your budget and chips away at already tight profit margins. When you add in spread-of-hours laws or predictive scheduling in some states, the fees can add up even faster. Yikes!

How much does that cost you? Labor costs are expected to rise:

100%5

50-Circle 5

Low Employee EngagementToo many people on your schedule, you end up with bored employees with low tips. Too few and they’re slammed. It’s a recipe for frustrated and disengaged employees. And frustrated and disengaged employees don’t drive sales — and their misery is contagious.

the number of workers who are “not engaged” in their current role

the number who are “actively disengaged.” 6

53% 13%

Circle 6

Increased Employee TurnoverThe disengaged, frustrated employees from the 6th circle quit, sending you spiralling down to the 7th. The restaurant industry is notorious for its high turnover rate — which comes at a big cost to you. Training new employees stretches your team thin, and scheduling is even trickier with a skeleton crew.

Circle 7

Do you know the true cost of turnover?

$2,000+ per hourly worker$14,000+ per GM 7

The number of restaurant operators who

recognize that they’re missing the benefits of

effective data flow among systems and apps.8

82%Circle 8Lack of Visibility

into KPIs & InsightsWithout visibility into your performance, you can’t make the necessary adjustments to achieve or maintain profitability. Forecasting schedules without supporting data just won’t cut it. If your systems can’t communicate or you can’t access the data you generate, you’re missing out on all those insights.

Dissatisfied Customers & Lower ProfitsWelcome to the deepest, darkest circle of Scheduling Hell. Your customers are extra miserable here.

With the wrong number of employees on the schedule, your customers can’t get that second round of drinks; they wait forever for the check; wait times discourage new guests; it’s an unfortunate and wholly avoidable mess. Plus employee frustrations translate to a negative guest experience.

40It takes

positive reviews to offset just

negative one.91

Circle 9