information systems for knowledge enterprises © k.r. srivathsan [email protected] may 2005
TRANSCRIPT
Libraries as Supermarket of KnowledgeS.R. Ranganathan in 1926 enunciated the 5 Laws of Library Science• Books are for use • Every reader his book• Every book its reader• Save the time of the reader• Library is a growing organism The life long contributions of SRR – Depth Analysis, Facet and
Colon Classification, Reference Librarian, Citation index, …- are all rooted in the above 5 laws.
The 5 Laws are derived by his observations of how a supermarket functions.
Eugene Garfield, “The contributions of SR Ranganathan to Information Sciences will equal that of Einstein to Physics”
Organizational Principles of a Supermarket
Characteristics of a Supermarket: Business is retailing and selling goods – foodstuffs,
toiletry, vegetables, consumer durables, etc. When a customer walks in what does he find? Different items neatly organized logical ordered in the
shelves, new items given prominence, some items in sales promotion, courteous staff to guide you, wheelbarrows, or baskets to induce the customer to buy more, efficient sales counter, etc.
Supply chain management, ERP, etc. to assist stock and systems management.
Usually a network of retail outlets to take advantage of volumes.
Aims of traditional Library
1. Promote knowledge in society by attracting readers to discover, study, research and generate knowledge by the citizens.
2. Libraries as Knowledge Hub of the Community.3. Track sources of books, literature, reports, articles,
journals.4. Acquire, catalogue, organize the books, journals, etc. 5. Promote through publicity, new arrivals, tracking user
habits and bring to their attention new knowledge…6. Network with sister libraries, supply chain
management, encourage users to contribute … 7. Archival management LIBRARY IS A GROWING ORGANISM !
Traditional Library to Digital Library
1. Fast growth of Internet, WWW, E-Publications, Digital Archives and Enterprise Information Systems.
2. New business of Open Source Publishing, Database Aggregators, E-Journals by all leading societies and publishers.
3. New types of content – informal, E-Courseware, multimedia, Smart databases, …
4. New Systems: D-Space, E-prints, Greenstone, VTLS, Acado, Document Management Systems,…
5. New tools: Search Engines, Discussion Boards, Groupware and Collaboration, …
6. Web-accessed administration, Web-communities … New Challenges: IPR, Security, Confidentiality
Entering into ‘grey areas’ !
Knowledge Interactions
Interface
Generic Information
(Digital Library)
Dynamic, Strategic
Information
Activity Logs Reports & Knowledge
Capture
Value of Digital Libraries in supporting Effective Management of Strategic and dynamic Information
Facilitate Knowledge Management:
The Key: User or Group Access Interface
Integrate Digital Library into Enterprise Systems
An HR Study & Organizational BehaviourIn Organizations that promote Healthy horizontal communications across all without
feeling of hierarchy Due vertical accountability by everyone at all levels Productivity increases by a factor of 10 to 30 ! Such productivity gains appear to elude in situations
where the organization has members from multiple institutions.
Enterprise Integration Systems facilitate the above as the Smart Information and Knowledge Exchanges of every organization.
Information managers (Library Science Graduates of the future) to be the Knowledge Officers of every organizations.
Our LIS Schools have to be modernized accordingly
Let us understand ‘Information’1. ‘I’ in IT is that ‘information’ of value and relevance to the
user or a group that uses the ‘I’ in creating wealth, or knowledge.
2. ‘I’ must be set in an ENVIRONMENT in which a FOCUSED Group may engage in KNOWLEDGE ENABLED WEALTH CREATION,.
“Information is that when one (a person, group, or, a system) comes to know (or becomes aware) of it has the potential to change, or, changes the state of the person/group/system concerned.”
Understan its dynamics and Knowledge Management. We need ‘Right Information’ at the ‘Right Time’ to the ‘Right
Persons’ in their ‘Right Places’ and in the ‘Right Context’
Four Basics of Knowledge Management
1. Knowledge Capture
Capturing the EXPLICIT and TACIT Knowledge in people to share, sustain and grow the competencies.
2. Disseminate
Effectively in both time and space across the organization and its partners.
3. Re-Use
Efficient re-use of knowledge created at different times and space by others within.
4. Collaborate
Effectively among members of every group and across groups.
Constitute the CDRC Functions of KM.
Five Laws of Information Science
1. Information is for use.
2. To every ‘user’, the information he/she/the group seeks. (Organizational)
3. Every information to find the person/group who gains from it. (Promotional)
4. Save the time of the user (Managerial).
5. Information System, associated users and services providers, is a growing organism.
5 Laws + 5 Rights + CDRC of Knowledge Management Maximize the use of ‘I’ in IT.
Adapted from S.R. Ranganthan’s Five Laws of Library Science.
The ‘Pancha Koshas’ of IT enabledLearning Organization
Technology – HW, NW, Devices, etc.
OS, Network, Systems SW Management.
Info. Systems & Applications Packages
Knowledge Organization & CONVERGENCE
People & Processes
[ ‘T’ Domain ]Manomaya
Pranamaya
Annamaya
Anandamaya
[ ‘I’ Domain ]
Vigyanamaya
Pancha Kosha is an integrated view of conscious existence.
Sel
f S
tud
y /
Dis
cove
ry
Group Study / Collaboration
Know
ledg
e
Man
agem
ent
PersonalDash Board
DigitalLibrary
PushTechnology
WorkgroupStrategic Info.
KnowledgeMap
Best PracticesRepository
Contactgroups
A KNOWLEDGE INTERACTION INTERFACE (KII) FOR EACH HEALTH WORKER
E-Learning
My Desktop: Dash Board ConceptSingle-window access to information and services.Personalization to suit individual requirements.
Education Grid Over Virtual campus: Information & Collaboration Environment
Experts,
Mentors
College 1
College nResource Institute
* *
Automated Grid concepts under development at IIITM-K. MIS for integrated management of colleges may be added.
Course Administration
Advanced Web-Tech based Servers
Learning Management Space – one for each course
Content Development and Collaboration Space
R&D
Digital Library and Resources
Future Digital Libraries to service needs of Communities of Practice
Group Members
ExpertsMentors
Consultants
Area related World, Industry,
etc.
Information Inputs, Group Library
Knowledge Intensive
Products and Services
Knowledge & Collaboration
Space
Paradigms to sustain K-Intensive Organizations [KIO]Every KIO supported by K-Citizen(s) or Focused Group(s).
K-Citizens are the members of a Knowledge Society.
Civil Citizens are Knowledge Workers, each contributing to multiple K-Citizens.
K-Citizen Needs personalized Knowledge and Collaboration Space Knowledge Estate.
There exists a Knowledge Estate for every Real Estate or Real World activity, service or business.
Flexibility in Management is facilitated by appropriate K-Estate paradigms.
KM Portals act as force multipliers for managing Knowledge Driven activities.
Information Workflow Environment in Groups and Knowledge Driven Enterprises
Decisions & Action Out
Information, Requests,
Observations - Inputs
Business Model and Services Excellence
Group Workflow Processes
GroupKnowledge
& Computing
Base
Process Capture &
Communications
Knowledge to other GroupsGlobal Data
Collections
Group/Virtual Knowledge Enterprise
Information Aggregation A Transform
Relationship
Knowledge Empowerment
Ex: Health Information Aggregation & Knowledge Empowerment
World of organizations, Knowledge Sources
Knowledge Generation & Sharing Processes Different Organizations
Real World of Doctors, Clinics, Institutions, Communities, Hospitals, Medical Suppliers, Events & Information Sources
Organizations may be Web-Communities, a group with members physically distributed, providing service as a virtual organization.
Settings for ICT Facilitated Knowledge Driven Actions
Perspective Dimensions
HumanUnderstanding
Information
Knowledge
Wisdom
Data
UnderstandingRelations
UnderstandingPrinciples (Abstraction)
UnderstandingPatterns
Today’s IT, Tech Driven
Knowledge &Convergence
Actuators
} Human/K-Citizen Driven
Machine Driven {
A
B
Information – Knowledge Interactions
Libraries to facilitate Knowledge Empowerment
Results
Understanding
Knowledge
Information
Data
Processing
What do we see?
Cognition
What does it show?
Judgement
What should we do?
Action
What will happen?
Collective wisdom of the Strategy/Working Group needs to prevail at every stage.
Aim to Drive Innovation Driven (Virtual) Learning Organizations
• Nonaka’s four components of IDE:
Socialize Externalize
Internalize Combinational Thinking
TACIT EXPLICIT
TACIT
EXPLICIT
Learning Organizations to practice
(i) Above IDE and (ii) Building up Best Practices
Modern Information Systems greatly facilitate the above.
Public Health Integrated Information Services: Analogous to KISSAN Project
Public Health Portal
State Info. & EDUSAT Network
AgricultureOrganisations
Health
EducationF E
D
C
BA
3
4
1
2
5
7
6
89
TVTV
Communities Anywhere
Rural Access
Public Health Programs
CHCs and PHCs
ICM
R,
Mon
itorin
g
Agencies
Individual
Practitioners
Referral
Hospitals
WHO, Int’l Agencies
Privat
e
Hospita
ls &
Clinics
Govt.
Healt
h
Dep
art
men
tR
esearc
h
Insti
tuti
on
s
Example of Information System for Public Health
Members of each strategy group may belong to different
Agencies
Communities
PHMS
BACKEND KNOWLEDGEMANAGEMENT
PORTAL
COMMUNITY - POLICE
INTERACTIONINTERACE
Traffic Police
Alert Control Room
Trivandrum City Police Commissioner
Government Residents Associations’
Representatives
Police Stations
Police Head Quarters
C I T I Z E N S
Police Stations
EXAMPLE OF A ‘SCIENTIFIC PORTAL’ FOR POLICE
Visit: www.tvmcitypolice.org
BACKEND KNOWLEDGEMANAGEMENT
PH PORTAL
COMMUNITY - PUBLIC HEALTH
INTERACTIONINTERACEMedical
Colleges
Govt./DHS
SCTIMST
Tertiary Hospitals Private Clinics & Small Hospitals
Medical Practitioners
Community & Primary Health Centres
C I T I Z E N S
PH Monitoring and Statistics Orgns.
PROPOSED SMART ‘SCIENTIFIC PORTAL FOR PUBLIC HEALTH
Smart Interfaces
Features of the Smart Portal Portal will have external functionality like
YAHOO, Trivandrum City Police Portal. Smart Interface will have PH Case Record
[PHCR] imbedded in XML Schema. Any Doctor/Health Official may download
relevant PHCR from the portal – like Yahoo Chat installation.
Schema to be accepted as standard. All cases of PH Concern will be recorded in the
PHCR XML Schema and submitted. On submission, the schema will generate
different report copies and vector them to appropriate agencies.
Several other similar smart components may be added to the PH Portal for different concerns.
Advantages of proposed approach All services access are web-services enabled. All software is in the central portal and backend server
farm, including the downloads for clients. No user needs to own or install software. It is download
from the site. Doctor’s personal Medical Case Records may be kept in the
personal web-space. As by-product, we shall have web-enabled HIS for Public
Health in each Hospital/Clinic. No ‘middleman’ to cause delays or processing in reporting. Build Alerts and communicate over SMS on cellphones and
on personal web-desktops. Alerts may also come into the PC through the XML Schema
PHCR utility.
Proposed Virtual Learning CampusKerala Proposes to start the Virtual Institute of Science, Technology and Arts (VISTA) ?
Regional BroadbandBackbone Network
Communication Gateway &
Resource Centre
College 1College 2
College 3
College 4College n
Resource Centre 1
E-Learning
Resource Centre 2
Computational Portals
Resource Centre 3ScientificPortals
National MHRD-Net
&EDUSAT ServicesNetwork Programs
Coordination Centre
We are ready!
- Technology available. - The complex information systems developed at
IIITM-K and piloted. - Continuing to develop future systems.- Focus on Systems & Processes - Develop a ‘Total Quality of Services’ (TQoS) in the
management of systems and processes.- Identify each focused issue, establish strategy
focused virtual enterprises and drive by TQoS approach,
With a SHARE AND CARE Value System.
A LESSON FROM OUR SCRIPTURES
Bhaarovivekina: Shastram
Bhaarojnaanam Cha Raagina:||
Ashanthasya Manobhaaro
Bhaaronaatmavido Vapu:|
Yogavaasishta
“The scripture is a burden for one without discrimination; knowledge is a burden for one who is attached; mind is a burden for one without peace; and the body is a burden for one who does not know the self.”
Let us modernize the Library & Information Sciences Curricula in our Universities & Generate future ‘Knowledge Officers’.
Our VISION “ENABLE, EDUCATE & EMPOWER EVERY CITIZEN
AND COMMUNITY THROUGH KNOWLEDGE”
Based upon SHARING & CARING
“Knowledge has become the key economic resource and the dominant - and perhaps even the only source of competitive advantage."
- Peter Drucker
A Knowledge Community to practice Share and Care value system
“ The only irreplaceable capital an organization possesses is the knowledge and the ability of its
people.
The productivity of that capital depends on how effectively people share their competence with those
who can use it.”
- Andrew Carnegie
19th Century
TT OGETHEROGETHER
EE VERYONEVERYONE
AA CHIEVESCHIEVES
MM OREORE
Thank You