information technology 2017 - strategic plan

InformationTechnology2017-StrategicPlan

Version1.0

LakeMichiganCollegeInformationTechnologyServicesStrategicPlan2017

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TableofContents

TableofContents.................................................................................................................1

Introduction.........................................................................................................................3

MissionofIT........................................................................................................................3

PrimaryServiceDeliveryObjectives.....................................................................................3

AvailabilityofSystems.............................................................................................................3

ImproveProcesses...................................................................................................................3

Innovation................................................................................................................................4

ITPlanning&AlignmentProcess.............................................................................................4

PlanningandAlignment.......................................................................................................5

ITServiceDeliveryModel.........................................................................................................5

2017-2020HighLevelObjectives............................................................................................6

ITHumanCapital.....................................................................................................................6

ITRiskManagement&Security...............................................................................................6

EnterpriseApplications............................................................................................................7

Pathways................................................................................................................................8

ITHelpdesk/AcademicTeam..................................................................................................8

Networking&Telephony.........................................................................................................9

CloudComputing,DataCenterandComputingResources......................................................10

CloudInfrastructureArchitectureConsiderations...............................................................10

NapierCampusCapitalPlan...................................................................................................11


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Introduction

InformationTechnologyisvitaltothesuccessofanyorganizationandinvolvesarrangingtherightmixofskilledindividualswhosharecommonobjectivesanddefinedprocessestodeliverservicesandsolutionsthatsupportthemissionoftheorganization.LakeMichiganCollegeisservedbyadedicatedteamofindividualswhosepurposeistodelivertechnologytostudents,facultyandstaffinanaccountableandcosteffectivemanner.

MissionofIT

InformationTechnologyisaserviceorganizationthatworksinpartnershipwithmembersoftheCollegetoprovidetechnicalsolutions,systemsandservicesthatsupportthefacultyandstudentrelationship,improvesbusinessprocesses,protectsinformationalassets,andkindlesinnovationthatadvancesStudentSuccess.

PrimaryServiceDeliveryObjectives

IThasthreeconstantobjectivesasitprovidesservicesandsolutionsfortheorganization.Thefirstobjectivetargetstheavailabilityofkeyinformationservicesandsystems.Thesecondobjectiveisaprogressivefocusonimprovingprocessesthatenablestheorganizationtobemoreefficient.Thethirdfocusesongrowingtheorganizationthroughthedeploymentofinnovativesolutionsthatallowstheorganizationtooffernewservicesandapplications.

AvailabilityofSystemsITmustensuretheavailabilityofvitalinformationservicestotheorganizationatalltimes.Thisisaccomplishedthroughcapacityplanning,requirementsvalidationandsolutiondesign,projectmanagement,riskmanagementandthroughthemonitoringofcriticalsystemsandprocesses.Thelackofvitalservicescanharmthereputationandeffectivenessoftheorganizationandresultinfinanciallossandmissedopportunities.Itisalsocriticalthattheconfidentialityandintegrityofinformationbemaintainedforallsystems.Thisrequirestraceabilityandstrongaccesscontrols.Withoutconfidentiality,informationisnotsecuredandwithoutintegrity,informationcannotbetrusted.

ImproveProcessesITmustalsoworkcloselywithkeybusinessprocessownerstoimproveoperationalefficiencies.Inmanycasesthisrelatestothediscovery,understandinganddocumentationofkeybusiness

Availabilityofsystems

ImproveProcesses

InnovativeSolutions

TotalCostofOwnership

OrganizationalGoals


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processesandthedefininganddocumentingofbusinessrules.ThegoalofITistoassisttheorganizationinthedevelopmentofeffectiveprocessesthatarerepeatable,sustainableandtransferable.Improvementsarealsorealizedthroughthefullutilizationofexistingtechnologyinvestmentsandthroughthealignmentofsoftwaresolutionswiththeneedsofthebusiness.Improvementsmayalsoincludetheprocurementanddeploymentofnewtechnicalsolutions.

InnovationITmustpartnerwithkeyorganizationswithintheCollegetoselectanddeployinnovativesolutionsthatgrowsandfurthersthemissionoftheCollege.Traditionally,ITorganizationsspend70%oftheiroperationalbudgetmaintainingwhattheyalreadyhave.ItisessentialthatITallocatepartofitsbudgettosupportgrowthopportunitiesfortheCollege.

ITPlanning&AlignmentProcessOneofthekeyrolesforITistoalignitsinternalgoalsandobjectiveswiththatoftheorganization.ThisisacontinuousprocessthatinvolvesdevelopingaconstructivedialogwithmembersoftheCollege.AkeyelementofsuccessinvolvesITbuildingtrustwithmembersoftheCollegetoworkcollaborativelytosolveproblemsandbuildsolutions.ITmustlistencollectivelyandembracepositivetensionasanopportunityforbuildingamoreeffectiveorganization.

ITmustnotonlyalignwiththeorganizationgoals,butmustalsodevelopagilityandcapacitytorespondtounplannedneedsandopportunities.

OrganizationGoals&

Objectives

ITGoals&Objectives

CapacityPlanning


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PlanningandAlignment

ITpublishesanannualstrategicplanandatacticalhorizontalplan.Thestrategicplanisamulti-yearviewthatisbroadinnatureandaddresseskeydeficiencieswithITservices,agingandemergingtechnology,costofownershipandcriticalneedswithintheorganization

ITServiceDeliveryModelITisrefiningitsServiceDeliveryModeltocontinuouslyalignprojectsandserviceswiththeneedsoftheorganization.ThegoalofthismodelistodelivercosteffectivesolutionsandservicesthatenablesandfurthersthemissionoftheCollege.ITmustdevelopanapproachofmeetingthegoalsoftheorganizationinatimelyandcosteffectivemanner.Thismodelisamethodologyusedtobuildstructurewithintheorganizationforexecutingandformeasuringresults.

1. ITStrivestomaketechnologyworkforthefirstminuteintheclassroom.2. ContinuousEvaluationandStakeholderengagementisvitalforeffectiveSupport

proceduresandstrategies.3. CustomerSupportandServicesisakeycomponentofourITservicedeliverymodel.4. Follow-upandFeedbackisavitalpartofprovidingeffectivesupportandmeetinguser

expectations.5. Manage"ChangeManagement"andCommunications.6. CapacityPlanning,HighAvailabilityManagementandRiskManagementarecore

activitieswithinITthatmustbeexecutedwell.7. PlanningandProjectExecutionisvitaltomanagingdeliverables.8. SecurityControlmeasuresisafunctionforallITactivities.9. Providetheright"resources"forthetaskathand.10. QualityControlisanessentialcomponentforExcellence.11. IssueEscalationandFollow-up.

Acquire&DevelopSkilledIndividuals

EstablishClearlyDefinedObjectives

PlanandCommunicate

DevelopandDefineProcesses

SelectandDeploytheRightTechnology

DeliverEffectiveSolutions

ITServiceDeliveryModel


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2017-2020HighLevelObjectivesThestrategicplancoverssevenbroadcategoriesfor2017to2020thatinclude:

1. ITHumanCapital2. ITRiskManagement&Security3. EnterpriseApplications4. Pathways5. ITHelpdesk&AcademicTechnology6. NetworkInfrastructureandTelephony7. CloudComputing,DataCenterandComputingResources8. NapierCampusCapitalPlan

ITHumanCapital1) StaffingLevels–ContinuetoalignITresourcelevelswiththeneedsofthebusiness,the

shiftswithemergingtechnologyandtheexpandingfootprintoftechnologywithinthecollege.

2) OpenSourceSkills–ContinuetogrowopensourcetechnologyskillswithinITaroundthefollowingareas:Docker,Groovy,REST,Node.js,Angular,SailsJS/Express,JavaScript,MongoDBandLinux.

3) ProjectManagement-StrengthenITapproachtoprojectmanagement;adoptagilepracticesandprojecttrackingforkeyprojects.

4) Dev-Ops&SecurityPosition-ContinuetostrengththenewroleswithinITaroundsecurityandDev-opstomanagesecurecomputing,systemprovisioningandcomputeresources.

5) SecuritySkills–ExtendsecuritytrainingwithinITtosafeguardinformationalassetsforkeyareas.

ITRiskManagement&SecurityContinuetomanagecomplianceandreduceriskacrosstheorganizationtosafeguardITassetsandinformation.

1) ContinuetomanagebusinesscontinuityplanusingorexistingComvaultinvestmentandhighavailabilityservicemodelforvirtualServers

2) MaintaineffectiveDisasterRecoveryprocesses;conductAnnualdesktopreviewofLMCDisasterRecoveryPlanandmaintainproductionplans.

3) Continuetheuseofvenerabilityinternalsecurityscannerforserversandnetworkdevices.

4) MaintaintheITriskmanagementplantosafeguardITassetsandtoreduceexposures.5) MaintaintheKnowBe4securityawarenesscampaignatLMC.Educatingourinternal

stakeholdersisakeycomponentofhaveaneffectiveinformationsecurityprogram.


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6) ExtendtheuseoftheF5firewallsystemswithinITtoincludedeeppacketinspectionusingourunifiedthreatmanagementfirewall.

7) SelectaSoftwareDefinedNetworkssolutionthatextendspolicybasednetworksecuritycontrolsbetweenswitchesandroutersthathelpsisolatekeysystems.ThiswillenablepolicybasedVLANSthatprovidesrobustcontrolsbetweenenterpriseapplications.

8) GrowtheuseofLMC’stwologgingsystemstosupportcriticalapplicationsandinformation.

9) Secureasecondarysecurityreviewofcrucialsystemsonanannualbasisinadditiontothethirdpartypentest.

10) Developalong-termplantostoreallSSNsatRestinencryptedformusingadatainmotionkeyencryptionservices.

11) SelectaMobileDevicemanagementsolutionforsafeguardinginformationalassetsonBYODsbaseduponfunding.

12) ContinuetogrowLMCsecurityprogram-UpdateWISPonabiannualbasisandconductanannualdataclassificationscanusingthirdpartytools.

13) ContinuetheuseofTwo-factorauthenticationforoffcampusaccesstoEnterpriseapplications.

14) Developalong-terminternaleventlogattheuseraccountlevelforsystemloginsandmoduleaccesstoprovidetraceabilitytouseractivities.

15) ContinuetousethirdpartyassessmenttoolstoprovideboardlevelinsightofLMC’ssecurityposture.LeveragetheFICOsecurityservicesasabaselinescoretomeasureIT’seffectivenessinmanagingsecurity.

EnterpriseApplications

1. MigratetoBannerXEby2018thatincludesthefollowingrelatedprojects:a. ReviewandupdatetheuserandgrouprolesMatrixtoensurethatACLsalign

withtheneedsofthebusinesswhilemaintainlimitedaccesstoPIIdata.b. LeveragetheBannerRESTInterfaceasanewsolutiontoreplaceselectedlegacy

interfaces.c. ProvideahighavailabilitymodelforBannerApplicationservicesusingtheF5

loadbalancer,RHELsVMenvironmentandDocker.d. ReviewcorebusinessprocessforFinancialAidandHRanddeterminehowXE

canbettersupportemployeeonboardingandfinancialAidprocesses.e. ReviewbusinessprocessesaroundselectedredesignedformswithXEto

strengtheninternalprocessflows.2. StrengthenthesupportmodelandutilizationofOffice365usingMicrosoftcloud

services.DetermineoptionsforextendingfilesharesfortheAcademicteamforcollaborationwithindiscipline.


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3. ContinuetherolloutofEduDashtobuildworkflowsthatsupportrobustroutingofelectronicforms.EnableEduDashtohandledocumentscanningandevaluateoptionsforsunsettingourlegacyscanningsolution.

4. MigrateLMC’sprimarywebsitesitetoanopensourceCMSsolutionthatsupportintegrationwithPathwaysandWebComponenttechnology.

5. Continuethemigrationofdocumentscanningtootherareaswithinthecollege.6. Extendthedigitalsignagesolutionacrossthecampusthatsupportseffective

communicationwithstudents.7. Extendtheprintermonitoringservicestomanagehighavailabilityofservices.

PathwaysImplementthePathwaysIPASsystemthatwillprovidethefollowingservices:

1. StudentDashboardandportal2. StudentAssessmentsTools3. Student,StudentServicesandFacultyMessagingSystem4. DegreeEduTools5. CollegeCatalogLifecycleManagement6. DigitalCatalogandSchedulingtool7. FacultyAttendanceSystem8. EarlyWarningSystem9. ProgramandMajorsSequencingandMetaMajorTools10. ProgramandMajorsContentManagementSystems11. StudentRelationshipManagementSystem12. ContractBrokeringServicesforEmails,textingandnotifications.

ITHelpdesk/AcademicTechnology1) Maintainthe5YearPCrefreshplan–Refreshsystemsasneededtoensurethatthereis

adequatehardwaretosupporttheinfrastructureasitages.Targettolowerthedesktopacquisitioncostifpossible.

2) StarttheWindows10MigrationPlanandreviewoptionsforthePostPCEra.3) StartaGoogleChromebookpilotprojecttodetermineoptionsforloweringlabsupport

cost.4) Clarifyandplanforanyoptionsinsupportingone-to-oneinitiativesasdirectedbythe

AcademicTeam.5) StrengthenQualityGatesforkeyprocesseswithinITtodelivereffectiveservicesandto

provideaccurateinformation.6) AssisttheAcademicteaminstrengtheningourinstructionalsupportmodelsfor.7) Evaluateoptionstoextendthe24/7IThelpdeskpilotprojecttoaMichiganCollege

supportedmodelsharedamongcolleges.8) AssisttheAcademicteaminextendingitscurrentlecturecaptureservicemodel.


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9) StrengthentheITcustomerservicemodelbyreplacingourlegacyhelpdeskticketingsystem.

10) ImplementanewQAprocessformanagingacademicsoftwareapplications.11) Continuetomonitorandoptimizedourprintandcopyingservices.

Networking&Telephony1) Replaceend-of-lifeNetworkComponents-5yearlife-spanforallnewcomponents…

expandability.ApproximatelyonehalfofourLANswitchinginfrastructurelacksbothfuturesupportandafeaturesetthatwilladequatelyembracenewtechnologiessuchasvoiceoverIPandnetworkaccesscontrol.Overthenext3years,apredictableandcloselymonitoredphase-inofup-to-dateswitchingtechnologywillbeimplemented.

2) Replacethecorenetworkswitchwithahigh-availabilitysolutionthatsupportssoftwaredefinednetworking.

3) ExpandWIFIdensitywithintheclassroomtosupportBYODandnewAcademicapplications.4) ContinuetoexpandoutdoorWIFIforallLMCcampustosupportBYODsandotherWIFI

applications.5) Continuetoexpandsecuritycamerasacrossthecampuseswhereneededtosupport

campussafety.6) LANConnectivityExpansionandImprovement

a) Maintainandupgradeournetwork-basedtelephonysystem.b) Anincreasingneedfornetworkconnectivityinclassrooms,labs,officeareasaswellas

customer-serviceareas.7) LeverageournewunifiedthreatmanagementFirewall

a) Providedeeppacketinspectionforcommonwebapplicationinjectionattacksandprovidescanningatthegatewayforcommonmalware.

b) OurnewlyacquirednextgenerationofInternetfirewalltechnologyemploysgranularfilteringcapabilities,greatlyenhancedremote-accesssecurityauthenticationfeatures,withimprovementsinallpopularVPNtechnologies.

c) InternalFirewallServices–Mostnetworkanddatasecuritybreachesoriginatefromwithintheorganization;notfromtheInternetandourinternalnetworkisvirtuallyopentothepublic.Implementingafirewallonour“inside”networkwillallowustoquicklyandeasilyputaverysecurebarrieraroundourservernetworkaswellasaroundless-secureareasofournetwork,bothwiredandwireless.

8) ImprovedInternetbandwidthandbandwidthmanagement-Improvedbandwidthmetricsandsolutionsformanagingbandwidth.

9) IncreaseGigabitBackbonebandwidthandIncreasedLocalAreaNetworkReliability.Addingswitchportsandinterconnectingswitch-to-switchlinkswillallowustomultiplybandwidthtoselectareasintheschoolbysimplyusingtheavailablefiberconnectivity.


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CloudComputing,DataCenterandComputingResources

LMCITdesirestocontinuetodevelopan“ITasaServicemodel”usingprivateandpubliccloudsstrategiestoloweroperatingcostandimproveagility.

“ITasaService”includesthedynamicprovisioningofcomputingserviceswithinamanagedframeworkforthefollowingclassofservices:

§ InfrastructureasaService(IaaS)-Deliveryofraw,virtualizedcomputinginfrastructuresuchasserversandstorageasaservicetobuildapplications.(WindowsServer/LinuxServer/VirtualDesktop)

§ PlatformasaService(PaaS)-Deliveryofavirtualizedapplicationruntimeplatformthathasasoftwarestackfordevelopingapplicationsorapplicationservices.PaaSapplicationsandinfrastructurearerunandmanagedbytheservicesvendor.(IIS/HTTP/SQL)

§ SoftwareasaServiceSaaS-CloudbaseddeliveryofcompletesoftwareapplicationsthatrunoninfrastructuretheSaaSvendormanages.SaaSapplicationsareaccessedovertheInternetandtypicallychargedonasubscriptionbasis.(Email/CRM/SharePoint)

CloudInfrastructureArchitectureConsiderations

1. ContinuetobuilduponourDynamicprovisioningofServersusingMicrosoftHyper-V

2. CompletethemigrationtoBladeserversthatprovidebettercomputedensity.3. LeverageournewdynamicprovisioningofstorageusingEMCstoragesolution.4. Continuetoleverageournew10GHighspeedbackboneforstorageand

virtualization.5. ContinuetoleverageOffice365forEdgeEmailGatewayservices.

PriviateCloud

DataCenterNetwork

OSVirtualizatonSolutionandHardware

StorageVirtulizaton

PublicCloud


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6. Evaluateoptionsforimplementingaread-onlyADserveronapubliccloudtoensurehighavailabilityofCanvasandotherADbasedsystemsintheeventofmajorInternetoutage.

NapierCampusCapitalPlan

1. SupportinternalstakeholdersastheyconsideroptionsforClassroommodernizationthatincludevarioustechnologycomponentsnotlimitedtolecturecapture,flatscreens,smart-boards,InternetofThingsandvirtualclassroomsupport.

2. ConductafeasibilityplanforrelocatingtheNapierDataCentertotheTelcoRoom.

3. Ensurethatadequatefiberandcablingbuildsareincorporatedwithinanyrenovationsforthelong-termsupportneedsofthenetwork.

4. Evaluateoptionsforamodernnetworkdistributionmodelwithintherenovationprojectthatimprovesnetworkreliabilityandreduceslong-termmaintenancecost.

information technology 2017 - strategic plan

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