strategic plan for technology 2015 - 2020 · communication of services, training, ... all aet...

Florida Gulf Coast University

Strategic Plan for Technology 2015 - 2020 Information Resource Committee

Information Resource Committee Strategic Plan for Technology 2015-2020

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I. Overview of the Process

In the Fall of 2014, the Planning and Budget Council charged the Information Resource Committee (IRC) to update the current

Strategic Plan for Technology for another 5 years. A draft was developed and presented to the Strategic Planning and Institutional

Effectiveness Committee and then to the Planning and Budget Council this spring.

Environmental Scan and Conclusion

Environmental scans informed the development of the strategic plan by identifying variables internal and external to the University

that can affect the ability of the institutions technology resources to continue to meet the needs of the university’s faculty, staff and

students.

To better understand the current state of services and capabilities related to FGCU’s information resources for the purposes of

informing the development of FGCU’s 2015-2020 Strategic Plan for Technology, the Information Resources Committee (IRC)

conducted a SWOT analysis in the Fall of 2014.

The environmental scan was carried out by the members of the Information Resource Committee and input was provided by faculty,

staff and student representatives as well as technology department representatives from across the University.


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Strengths

Collaboration among technology departments

Staff dedicated to customer service and improving skills

Technology reliability

Improved technology capacity

Creating efficiencies & reducing environmental footprint

Quality customer service

An efficient and skillful workforce

The Canvas Learning Management System

Microsoft Office Suite programs for students, faculty and staff

Availability of information

Systems’ modular designs allow for feature expansions

Opportunities

Cloud computing (create efficiency & cost savings)

Third-party technology integration within systems

Systems that accommodate customizations to help address specific needs

Tech Fee revenue tied to enrollment

Reduced costs and additional services through shared services with other SUS’s

Local partnerships

Educause survey participation

Extending communication through mobile devises

Telecommunication technology improvements

Telecommuting

Identity federation

Weaknesses

Staff levels to support information resource demands

Outdated tech staff Employee Classification system

Support for research computing

Support for Macintosh computers

Non-centralized employee training on technology

Enterprise systems with mobile device support

Non-centralized purchasing of technology

Budgetary limits and economic factors in funding infrastructure and technology

Communication of services, training, outages, etc.

Audio/Video storage and delivery

Wireless capacity to keep up with mobile devise usage

Threats

Changing licensing models for software

State mandates

Tech Fee revenue tied to enrollment

Hurricanes and other events impacting access to information

Increase in the number of personal devices used to access FGCU resources

Competition

Attacks on FGCU data/Security breech

Technology changes and shifts


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II. Florida Gulf Coast University Strategic Plan for Technology 2010–2015


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GOAL 1 - INNOVATION & GROWTH OF TECHNOLOGY

Accommodate growth of FGCU technology demands/resources in a timely and appropriate manner

Continuously enhance systems and technology

Evaluate new technologies and needs for new functionality - growth of systems/new systems

Scholarship and research

Teaching and learning

Strategy Actions Benchmarks/Goals for 2015-2016 FGCU Goal Responsible Agent

1. Deliver new technologies that will enhance instruction and learning.

1.1: Continuously assess faculty and student technology needs to determine resources that will optimize course delivery and improve student learning.

1.1: Classroom Lecture Capture technology (FGCU Capture) will be present in at least 1 classroom within 3 academic buildings on campus; beginning Fall 2015, training on the use of FGCU Capture will be offered through the Lucas Center. Virtual Lab seating licenses will expand to meet increased capacity and to serve on-line and remote student access. Pilot "mobile computer classrooms" to accommodate enrollment growth through FY2019-2020. Faculty Technology Survey results are submitted to Provost's Office and Council of Deans for approval/funding prior to April. Student Technology Survey results are distributed to stakeholders.

AETS, BTS, WEPS, LIBRARY


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Online video storage and delivery system. Library participates in biennial LibQual surveys to measure library service delivery, facilities and capabilities across a wide range of subjects - including technology.

1.2: Annually prioritize new technology needs and related funding requirements.

1.2: Prioritized list of new technology needs, including those that are related to the University's academic, business, e-Learning, library and telecommunications initiatives are submitted to the Planning & Budget Council (PBC) and the PBC's Budget Committee for review and consideration for funding.

BTS, WEPS, AETS, LIBRARY

1.4: Assess online course technology related to assessment integrity, security, and authentication

1.4: Faculty participate in piloting of Respondus Monitor, an online course assessment/testing integrity technology.

WEPS

1.5: Identify resources required to support quality teaching and learning in online and hybrid courses.

1.5 Technology dependent initiatives of the Online Learning Strategic Plan are addressed as needed.

2. Support advanced technology solutions that improve

2.1: Coordinate the installation of classroom and lab technology

2.1: Technology is successfully installed at ETI prior to January, 2016 opening.

AETS


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productivity of and enable new possibilities in research, scholarly endeavors, and creative activity at FGCU.

for the Enhanced Technology Institute (ETI.)

2.2: Continuously assess the need for resources required to support faculty, students and associated technology installed at FGCU's Enhanced Technology Institute.

2.2: ETI is adequately supported by AETS with staff assigned to location as needed.

AETS

3. Deliver new technology services that will enhance business processes

3.1: Replace current manual processes with more efficient processes

3.1: Implement Ellucian's Recruiter for student recruiting Clean Address software is implemented to improve Banner data accuracy Investigate university wide portal Assist Financial Aid with algorithmic budgeting Work with Human Resources to create plan for the revitalization of Human Resources data Assist Human Resources with re-implementing People Admin for employee recruiting

AETS, BTS, WEP


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Complete performance management workflow with Human Resources Assist with the implementation of employee recruiting software Provide a Mobile interface to Gulfline resources Assist the Office of the Registrar with improving the graduation process and the Excess hour process Implement document imaging for advising in each college Assist Office of Academic and Curriculum Support with implementing DegreeWorks Student Educational Planner (SEP) and Curriculum Planning Assistant (CPA) Assist First Year Advising with orientation system enhancements Work with Data Standards group to collect cell numbers for students, faculty and staff Implement a source code repository for Business Technology Services


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Implement FIM for Faculty/Staff to automate updating of directory information in the staff/faculty accounts

4. Expand and enhance IT infrastructure capacity in response to increasing user demand

4.1: Implement new technology to assist with increased demand on messaging and collaboration technology

4.1: Investigate additional services that are part of Office 365, such as SharePoint online or Lync. Create a rollout strategy as needed. Augment equipment where utilization exceeds the planned coverage. Collaborate with the room scheduler to identify a procedure for scheduling rooms that have dense wireless deployments for BYOD technology use.

BTS

5. Expand and enhance Institutional and Digital Collections Repository

5.1: Create an Institutional and Digital Collections Repository for the dissemination and storage of local special collections, electronic thesis, scholarly and archive materials.

5.1: Access through Ingestion, usability, and access statistics study. Make available local digital collections and faculty scholarly materials.

LIBRARY


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Goal 2 – Responsive and Agile IT Support (Support and IT Organization)

Current systems and technology o Manage and maintain efficient hardware and software upgrade cycles o Provide skillful technical support and services for existing technology and technology systems

Retain outstanding staff o Provide resources to meet the need for technology training initiatives, conference attendance, trade shows and mentoring

programs o Establish valid technology career paths o Develop and maintain appropriate staffing ratios that will meet or exceed industry-standard benchmarks


1. Provide for the

systematic

upgrade/replacement

of functionally

obsolete technology

resources and systems

and expand upon

those systems that will

provide for enhanced

teaching and learning.

1.1: Regularly update FGCU's

computing and networking

standards.

1.1: Wireless technology will be

expanded to allow for more robust

support of increased number of mobile

devices used in classrooms, labs,

offices and throughout main campus.

Integrate all wireless SSIDs across

campus and in student housing by

deploying the wireless controller for

North Lake Village.

AETS, LIBRARY, BTS

1.2: Annually prioritize technology

upgrade/replacement needs and

related funding requirements.

1.2: Prioritized list of technology

upgrade/replacement needs, including

those related to the University's

academic, business, e-Learning, library

and telecommunications initiatives will

be submitted to the Planning & Budget

Council (PBC) and the PBC's Budget

BTS, AETS, WEPS, LIBRARY


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Committee for review and

consideration for funding.

1.3: Replace/upgrade functionally

obsolete technology based upon

available funding.

1.3: Implement Office 365 for

faculty/staff; migrate existing exchange

environment to it.

Upgrade 20% of all currently installed

integrated instructor podium control

systems prior to the start of Fall

semester.

Using a 5-year life cycle model,

upgrade and/or replace functionally

obsolete classroom and lab computers

prior to the start of the Fall semester.

Patch and upgrade cycle for Banner,

Enterprise Resource Planning (ERP)

system and other business systems will

be maintained as needed.

Upgrade telephone sets to newest

models, upgrade telephone gatekeeper

and continue elimination of analog

communication devices.

Replace core network equipment and

increase core interconnectivity to



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existing buildings, creating increased

redundancy and dependability.

Obtain a standalone internet

connection for the Naples Botanical

Garden.

Continue to replace outdated network

equipment with newer equipment in

older academic core buildings.

Out of warranty servers are replaced.

Network equipment monitoring is

updated for improved understanding

of network traffic flowing in/out of the

university.

2. Deliver technology

services that will

enhance the delivery

of both face-to-face

and on-line instruction

and learning.

2.1: Continuously assess academic

technology services used by

faculty, students and staff and

modify services and/or staffing as

needed.

2.1: Feasibility studies for

enhancement or expansion of

technology services will be planned

and conducted based upon verifiable

assessed needs, collected through

surveys, forums and workshops.

90% of all survey respondents will rate

all AET technology services as "Good"

or "Excellent."


2.2: Annually evaluate FGCU

technology staffing ratios to

2.2: Report on FGCU vs. industry

standard and/or peer institutions full



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industry standards and/or peer

institutions.

time and OPS technology staffing

ratios.

2.3: Continuously assess and

provide support for students,

faculty and staff.

2.3: Extended and/or after hours

support is provided as needed.


3. Retain outstanding

technology staff.

3.1: Implement University-wide

and internal processes to allow for

retention of outstanding full time

technical staff.

3.1: Partner with Human Resources to

develop new position classifications for

FGCU’s technical positions.


3.2: Provide OPS employment

opportunities for students,

instilling an exemplary work ethic.

3.2: Student workers are employed

within IT departments.

Student worker mentorship processes

will be implemented that will serve to

foster both technical work skills and

social interaction skills.


4. Enhance and/or

streamline existing

business process.

4.1: Partner with departments

across campus to improve existing

business processes or systems.

4.1: Finish Banner data scrub of college

and high schools in Banner validation

tables.

Update Active Directory from Banner.

Rework the Graduation Admission

Orientation Fee.

BTS


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Document programs used to state

reporting to identify what Banner data

is used.

Working with Financial Aid, improve

the late Payment process.

Working with Data Standards group,

implement Banner Data Standards.

Provide training on Banner, COGNOS

and Banner document imaging.


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Goal 3 – Security and Business Continuity

Continuously maintain vigilant security of all data, systems and network infrastructure o Redundant systems o Secure access o Monitor usage

Create security awareness for all university faculty, staff and students Goal 3.1 – Protect the ability of the university to conduct business, education and research


1. Protect the

ability of the

university to

conduct

business,

education and

research

1.1: Continue with data loss prevention

program.

1.1: Conduct training and data

discovery concerning restricted data

policy for Student Affairs, Foundation

and Athletics .

Restricted data issues within

functional departments are

addressed.

BTS

1.2: Continue with rollout of Secured PC. 1.2: Secured PC rolled out to Student

Affairs and Foundation.

BTS

1.3: Utilize vulnerability scanning. 1.3: One-year cycle of vulnerability

scanning procedure is completed.

Additional licenses for vulnerability

assessment software are purchased.

BTS

1.4: Log and monitor network security

events.

1.4: Assess current logging

implementation on servers and

network equipment.

BTS


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Implement SCOM to assist with

logging and event analysis for

Windows servers.

Investigate Security Incident and

Event Management (SIEM) systems.

Recommend a system to purchase.

Standardize and document the log

retention period.

1.5: Review and enhance business

systems security.

1.5: Complete Banner security review

for the student area, advising and

graduate and undergraduate

admissions.

Remove users’ access to ERP database

as needed.

Security audits are performed on user

accounts for Networks, Banner and

Blackboard.

Regular security audits on voicemail

are performed.

Implement new firewalls for campus,

including enabling IPS on the

perimeter protection.

BTS


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Upgrade remaining 2003 servers to

server 2012.

Complete one cycle of the FTP server

audit and get all systems properly

documented.

1.6: Continue Disaster Recovery (DR)

planning and testing exercises

1.6: Complete 2015 test cycle for

Banner DR exercise.

The amount of annual DR testing

performed will increase over previous

year.

BTS

1.7: Work towards PCI compliance 1.7: Create a plan to address issues

that were identified during PCI Gap

analysis.

BTS

1.8: Review and enhance Web

applications security

1.8: Attacks through Web application

form fields are monitored.

Protection on Web applications are

updated as new vulnerabilities are

identified.

WEPS

2. Educate

students,

faculty and staff

concerning

information

2.1: Ensure security training is offered

minimally once a year

2.1: Update security training program

for faculty and staff.

Security training plan is created for

students.

BTS


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security

policies,

standards, and

data protection

practices

through

appropriate

training

On demand training for security

awareness and document imaging is

created.

Security training specialized for new

users, users who had replied to

phishing emails, and Banner users is

created.

Security campaign for the fall

semester focusing on phishing,

password security and a more general

security campaign for the spring

semester is created.

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