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I ntroduction:

The case describes how Infosys trains its employees.

The training comprises both technical and soft skill training.

Infosys in Brief:

It is one of India’s largest IT & Software companies.

Revenue - $1.6 Billion, with 49000 employees world wide.

It has lowest attrition rate.

It was rated “India’s Most Respected Company.” And world’s

best in employee training and development.

It was 1st Indian company to be listed on NASDAQ

INFOSYS TECHNOLOGIES

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Progress of Infosys

1981 Establishment of Infosys with investment of US$ 250.

1987

Establishment of Software development Center in Bangalore, and its 1st

international office in California, US.

1988 Bagged its first major order from Reebok.

1989 Bagged its another major order from Digital Equipments.

1993 Successfully completed its IPO and its shares became one of the most popular

one in stock exchange.

1995 Became 5th largest software exporter in India

1996/97 Set up its office in U.K and in Canada.

1999 Achieved annual revenues of $100 million.

2001/02 It was rated as a “BEST EMPLOYER IN INDIA”

2005/06 Crossed $1.6 Billion in annual revenues and around 50K employees.

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Recruitment Process:

Getting job at Infosys was considered very tough as it admitted only 1% of applicant.

In 2003 out of 0.6 million applicants only 6200 were hired.

In 2005 out of 1.3 million applicants only 15000 were hired.

Annual Demand for Software and IT professionals :

The competition fro well trained engineers had driven salaries up by 15% in 2005.

0

50000

100000

150000

200000

250000

300000

2001-02 2002-03 2003-04

software exports sector

software domestci sector

software captive in user org.

ITES-BPO

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Infosys has identified 5 basic streams.

Software engineers Resident Project Technical Program Business

Manager Specialist Manager Analyst

Programmer Account Manager Technical Senior program Associate

Analyst Architect Manager Consultant

Resident Project Business support Sr. Technical Sr. Consultant

Coordinator Manager Architect

Group Project Principal Architect Principal

Manager Consultant

Product Sr. Principal

consultant

Project managers

Customer Interface

Technical Program Management

Project managers

Domain Consulting.

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Infosys Trainings

Technical Training

Quality Process Training

Personal Effectiveness and management development program.

Infosys leadership system

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Technical Training

160 Middle level programs

8 days/annum

14.5 weeks of integrated

training

On request

courses

Planned courses

E & R

E-learning Classroom

Training

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QUALITY PROCESS TRAINING

- Implementing CMM

- Statistical process control

- Group review

- Defect prevention

- Internet auditor’s training

- configuration management

- Defect prevention

- Introduction to CMM

- Generic & stream specific- Infosys quality

system

Program

manager

Program analyst

Software engineer

Entry level

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PERSONAL EFFECTIVENESS & MANAGERIAL TRAINING

Infosys Finishing school

Milestones C-Enabling Continued Executive

Education

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Infosys vision & values

Work

People

Teamwork

Business

Performance Focus

Technology

Personal Effectiveness

Developing Leaders

Creating Positive Work Environment

Organizational Savvy

Customer Partnering

Driving Change

INFOSYS LEADERSHIP SYSTEM

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Campus Connect:

In 2004, Infosys launched ‘Campus Connect’.

Through the ‘Campus Connect’ program, company aimed at reducing training cost

by atleast 40-50%.

World Class Training Centre:

In February, 2005 at the 315 acre Mysore campus of Infosys with investment of

$65.4 million was one of the biggest corporate training centre in the world.

The centre had 2350 rooms, 58 training rooms, 183 faculty rooms, state of the art

library and a cyber café with capacity to train around 15000 fresher’s in a year.

In 2006, it had the capacity to train over 4000 fresher’s at a time and had plan to

increase the capacity to ten thousand by 2007.

ANALYSIS

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CONCLUSION

To sustain in the competitive IT environment innovation is the key. Infosys come up with innovative idea of training the employees on various platforms. One key factor in employee motivation and retention is the opportunity employees want to continue to growand develop job and career enhancing skills

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THANKS