Lesson four

Thursday 17th November 2011

Hello!

Good morning!

Our last day!

Oh, no!

Our last day!

Oh, yes!

Revising

What we have learned so far.

Sales

Complaints

Listen

Acknowledge

Solve

Thank

On the phone

Requests for information

Prices and discounts

Sizes / Features

Delivery

Payment

Complaints

Emails

What is an email?

Email address

example-address@gmail.com

Username @ (at sign) Domain name

Mail server Top-level domain

Email

To:

CC:

BCC:

Subject:

Body:

Spam

It hurts everyone.

Commercial emails

Requests for information

Quotes

Delivery

Payment

Conflicts

Message structure

Salutation Dear Ms Martínez,

Message How are you?

Blah, blah, blah… Blah, blah, blah…

Blah, blah, blah…

Blah, blah, blah…

Blah, blah, blah…

Polite ending Looking forward to your reply,

Signature Daniel Peñalver

Message formality

Less formal More formal

Hello Bego, Dear Ms Martínez,

Blah, blah, blah…

Blah, blah, blah…

Blah, blah, blah…

Blah, blah, blah…

Blah, blah, blah…

Blah, blah, blah…

Talk to you soon, Looking forward to your reply,

Dani Daniel Peñalver

Polite endings

Looking forward to your reply,

Hoping to hear from you soon,

Thank you very much in advance,

Kind regards,

Best regards,

Regards,

Have a very nice day!

Payment terms

You can pay in three easy installments.

We offer fixed monthly repayments at attractive

interest rates.

Pay in easy, interest-free installments.

Attachments

Please find enclosed…

Enclosed you will find a copy of our…

I’m sending you … with this email.

Tricks

Look up words:

http://www.wordreference.com

Look up sentences:

http://www.linguee.es

Check your spelling:

Revisar > Ortografía

E-commerce

Your website needs…

Shopping cart program

Secure Socket Layer (SSL) certificate (secure credit card information transfer)

Payment gateway

How to buy

Find product (in a search engine like Google)

Add to shopping basket (British) or shopping cart (American English)

Checkout button

Log in or Sign up

Account

Log-out

How to buy

Find product (in a search engine like Google)

Add to shopping basket (British) or shopping cart (American English)

Checkout button

Log in or Sign up

Account

Log-out

How to sell

Marketing

Search Engine Optimization (SEO)

Usability

Social media (Twitter, Facebook)

Pay Per Click

Your CV

It’s important

Your CV is sales literature

It has to talk about your features and benefits!

CV structure

Personal details (Name, address, date of birth, nationality, driving licence)

Objective

Education & Qualifications

Employment (Date, position, responsibilities, achievements)

Interests

Reference

Curriculum Vitae

Name: Mary Example Casanova

Address: My street name, number, Murcia

Email address: maryexample@gmail.com

Phone number: +34 968 XXXXXX

Date of birth: 2 June 1975

Nationality: Spanish

Curriculum Vitae

Objective: To obtain a position as a salesperson in

which I will be able to put my knowledge of English

to good use.

Education & Qualifications

19XX-19XX – Instituto Francisco Salzillo, Alcantarilla.

Higher education

Training courses

Other skills (computer skills, typing)

Curriculum Vitae

Employment

19XX-20XX – Zapatitos Shoe Shop

Position: sales assistant

Responsibilities: sales, stock control

Achievements: during the time I was employed shop

sales increased 20%

Curriculum Vitae

Interests

Yoga, watersports, painting

Reference

Ana Formerboss

Address of my former boss, +34 968 XXXXXX

Cover letter

“I have seen your advertisement in …”

I have been given the address of your company by…

I am interested in applying for the post of…

As you can see from my enclosed CV I work for…

At present I am responsible for…

Unemployed?

I’m between jobs at the moment (and have been

since…)

I’m out of work at present.

I am currently unemployed.

I was made redundant.

I was one of the XX employees to be made redundant.

My last employer was…

Cover letter

Reason for leaving current job (prospects, salary)

I very much hope that you will grant me an interview.

I enclose my CV and

copies of my qualifications

a testimonial from my previous employer

Polite ending: Hoping to hear from you soon,

Signs in your shop

Do it right!

Opening hours

or

Business hours

Monday 9am – 8pm

Tuesday 9am – 8pm

Wednesday 9am – 8pm

Thursday 9am – 8pm

Friday 9am – 8pm

Saturday 9am – 8pm

Sunday CLOSED

Holidays

We’ll be right back

Open / Closed

Push / Pull

PLEASE,

turn out lights

when not in use

Help wanted

Watch your step

Prohibitions

Employees only

Staff only

NOTICE

no eating or drinking

in this area

No cell phones

No parking

No photography

No smoking

No refunds

First Aid Kit

Emergency exit

CAUTION

WET FLOOR

Sales

Sale price _________

This week’s specials _________

This month’s specials _________

____ off today

Special price

Half price

Reduced to clear

Discount price

New season

Thank you!

Reference

Communication for Business, by Birgit Abegg and Michael Benford.

Professional English in Use: ICT For Computers and the Internet, by Esteras & Fabré

Open 24 hours CC: by

http://www.flickr.com/photos/sally_12/2613972183/sizes/o/in/photostream/