innovation, lean, agile. myths and misconception
TRANSCRIPT
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Innovation, Lean, Agile.
Myths and Misconception
Gaetano Mazzanti
@mgaewsj
agile42
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agile & innovation
process or product?
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“everybody has a plan until they
get punched in the face” M.Tyson
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Obvious
ComplicatedComplex
Chaotic
Cynefin - David Snowden
complexity
Categorize
Best Practicesno degrees of freedom
Analyze
Good Practicetightly coupled
Act
Novel Practicesde-coupled
Probe
Emergent Practicesloosely coupled
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from
to?
to…
to?
to?
unknown destination
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Agile Manifesto
we are uncovering better ways
of developing software
it is about building software
(local optimization?)
not about the right products
not about design/innovation
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Agile Manifesto
we are uncovering better ways
of developing software
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Agile Manifesto
we are uncovering better ways
of developing software
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Agile Manifesto
we are uncovering better ways
of developing software
Inspect
Adapt
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photo: Dimitri Otis – Getty Images
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cross-functional, stable teams
self-organization
customer collaboration
own the processno performance appraisals
servant leadership
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loops
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lean & innovation
process or product?
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Kanban* (2004)
born in a maintenance context(Dragos Dumitriu & David J Anderson)
product innovation was not on the table
*not Ohno’s kanban
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Lean
changing the system is the responsibility
of those who work in that system
reduce/remove
overburden
variability
waste
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reduce variability?
manufacturing = knowledge work
variability is intrinsic in knowledge work
(uncertainty)
variability fosters innovation
⁄
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eliminate waste?
no overburden, fine
but what about underutilized resources?
reduce risk of failure?
research experiments: choosing too quickly
might miss the solution
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if you need to (re)act quickly
then you have to reserve
appropriate capacity
waste?
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learning about product
needs vs wants
problems vs solutions/features
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single loop learning
resultsactions
how
lead to
which shape future
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double loop learning
resultsactionsvalues,
assumptions
why
guide
lead to new/improved
how
Chris Argyris
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cognitive biases
i.e. in ideas/requirements gathering: fixation on the
first one or two ideas we come across
first-fit pattern matching rather than best-fit
confirmation bias: desire to predict rather than
desire to find out
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v
problems
customers have
problems solved
by innovation
teams
?
mindthe gap
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unmet needs are
the right problems to solve
time and effort spent on
untested assumptions is waste
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probability of failure
info
rmation
(le
arn
ing)
0% 100%50%
safe-to-fail
100% predictability = 0% innovation
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failure - safe to fail - fail fast
innovation mode vs execution mode
taking risks vs playing it safe
learning failure vs harmful failure
[culture/context] accept vs reject
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misusing, abusing
loops
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Product Death Cycle
no one uses our product
build the missing features
ask customers
what features
are missing
source David Bland
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reduction to linearization
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Design Thinking
starting with a goal (a better future situation) instead of solving a specific problem
combining empathy for thecontext of a problem
creativity in the generationof insights and solutions
rationality in analyzing and fittingvarious solutions to the problem context
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Design Thinking
The Knowledge Funnel
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ouch!
look ma, a
Gantt chart!
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back to Agile/Lean
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Agile and Lean as a recipe
routinization of work
routinization of people
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a dogmatic marketed cargo-cult process?
a predefined sets of roles, rituals and artifacts
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“Agile is only good for Software”
and/or
“Lean is only good in manufacturing”
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does this look like software?
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does this look like software?
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does this look like software?
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does this look like software?
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not doing Lean/Agile?
you are here
Roger’s Diffusion of Innovation
Innovators Early
Adopters
Early
Majority
Late
MajorityLaggards
The
Cha
sm
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“we tried it, it doesn’t work”
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process improvement
theory
reality
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process improvement
Failure ! It doesn’t work, let’s stop
! ! !
and then
you give upSerial Failures
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and speaking of process…
you cannot cause innovation
but you can catalyze conditions
to enable innovation to emerge
Alicia Juarrero
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research needs to be integrated
into process and workflow
or it will get squeezed in a corner
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discovery Kanban
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i.e. managing risk & innovation
at portfolio level
Ideas
oo
Biz CaseTech
Assessment15-30 5-12
Committed
5
In Progress
5
Verification
5
Rejected
Commitment
Point
Business
R&D
source David J Anderson
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Lean/Agile may help
with Innovation
and yes