innovative models in egovernance - good practice digital austria
DESCRIPTION
TRANSCRIPT
Innovative Models in eGovernance
Good Practice Digital Austria eGovernment in Austria = Organisation – Implementation – Cooperation - Coordination
Peter Reichstädter, Austrian Federal Chancellery
Federal Republic of Austria
Area: 83 870 km² - Population: 8.2 Mio 13 federal ministries - 9 provinces 80 district administrations - 2357 municipalities
Municipalities
Homepage: 93% Broadband: 83% eForms: 71%
4
11
13
1
Strategy: Federal Chief Information Officer
2002
2001
2003
2004
2005
2006
2007
2009
2008
1
2
Federal ICT Board
Implementation: Federal Executive Secretary
Synergy and Cooperation local government, cities, provinces, municipalities, industry
Cooperation EU
1/…
cooperative E-Government
observing cooperation among the federal levels is crucial about 70% of administration is NOT at federal level the way of working together has a top priority to be successful
Federal Government
Digital Austria
Management CIO Spokesperson
Local and National Governments - Chamber Organisations and Industry
Digital Austria Federal ICT Board
Digital Austria eCooperation Board
Provinces, Municipalities, Regions Ministries
ICT in the public sector is like a large vessel
it needs clear decisions quite ahead before real
movement can be planned
eGovernance
e-Government in Austria
eGovernment act
Security layer
Identity link
Delivery service
ePayment
Directory services
Electronical file system
(Federation of) Portals
PPP
Styleguide
Policies
Modules for online
applications (MOA)
Registers
eGovernment act
Security layer
Identity link
Delivery service
ePayment
backed by highest political level
strength through coordination and cooperation
trust and security
privacy and data protection
eGovernment law
interoperability and standards
transparency and efficiency
g2g – eGov Training Academy
citizen centricity
eInclusion / usability
g2b, g2c – eGov Marketing
factors of success
•entered into force on 1st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations
• considers Data Protection Act 02
- defines terms and rules - identity and authenticity - citizen card function - source identification number - unique identification in data files - sector-specific personal identifiers - official signatures - citizen card use in private sector - electronic delivery
eGovernment Act legal basis
• Identification (MOA ID): module for a secure login using the citizen card concept. • Verifying Signatures (MOA SP): module consistently verifies electronic signatures. • Mass Signature (MOA SS): electronic documents, bills et. • Electronic Delivery (MOA ZS): module serves as an interface between the electronic
workflow and the delivery to the end user. • MOA-VV • MOA-AS
ID Modules for Online Applications
server modules
procured by federal government
available free of charge **
** except for 3rd party libraries (crypto library EGIZ)
Open Source eGovernment
e-delivery service
backoffice portal
HELP.gv.at Electronic File System (ELAK), Central Register
www.zustellung.gv.at
1 2 3
goal: constant procedures
Virtual guide on Austrian authorities since 1997
~ 200 Live Situations, > 350 online procedures, > 1.000 eForms, Target Groups - WAI-AAA
> 15.000 visitors per day, > 110.000 documents per day, ~ 1.000 questions and remarks p.m.
~ 200 content partner, > 50% municipalities content syndication
One-Stop-Shop
myHELP – personalised services
enterprise portal, senior citizens portal, youth portal
citizens empowerment
• Public Administration Portal Group • applications are available from a single
entry point • share the existing infrastructure • Portal group agreement, portal group
protocol
Citizens Portal Business Portal Health Portal
The customer decide what they want!
• The Austrian citizen card is a concept, not a specific technology
• The Citizen Card combines – electronic signature
Authentication
– electronic identity Identification
– data on representation, mandates Representation
Identity-Link
citizen card
eID citizen card realization
• not a card, but a requirement profile
• realization in a PPP model
• technology independent interface for identification
(identity link) and authenticity (digital signature)
• support of arbitrary
signature cards; technologically feasible also
with mobile phones
and other technologies
AU
STR
IAN
CIT
IZEN
CA
RD
Trust Center: Certification Service Provider (CSP)
public sector registries
Online Identity = CSP + public register
CRR BMI
Electronic Identity
CSP A-Trust
CSP …
Supplementary Register
Each resident has a unique number (ID) „ZMR-Zahl“ in the Central Register of Residents (CRR)
CRR
SupR
Central Register of Residents
Access to e-business: • eBanking • eBilling • eProcurement • CyberDoc • Archivium • eDelivery
Within administration: • eSignature • eRegisters • eFile System
Access to e-gov: • eForms • eHealth • eDelivery • eDocument-Safe • eUniversity • eVoting
Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free to activate the citizen card function) Health insurance card: Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate) affinity cards – mobile phone signatur
http://www.buergerkarte.at/index_en.html
eID Citizen Card function
eDelivery Service
Backoffice Portal
HELP.gv.at Electronic File System (ELAK), Central Register
www.zustellung.gv.at
1 2 3
goal: constant procedures
Electronic File System
The „Electronic File” – shortly referred to as ELAK - is one of the largest projects of the Austrian administrative reform. It constitutes a core element of the Austrian E-Government initiative for improvement in terms of quality and speed of services in the entire federal administration and is used in all federal ministries. o simplify und speed up internal processes o ELAK is the original and authentic file o the electronic file will almost completely replace paper documents o the electronic request will be registered automatically, o followed by logging and editing after authorization, o the electronic file will be dispatched and fees will be invoiced o improve the quality of business process documentation o additionally, citizen-requests will be handled faster and o official documents can be delivered via electronic means o simplify change management (structure of ministries)
empowerment of civil servants
• paper ≠ original • paper reduction ~ 40% • document management • efficiency - sustainability • change management • teleworking • electronic delivery
electronic file system (ELAK)
PM-SAP, HV-SAP
•budgeting and accounting systems •personnel managing
Digital Archive
eGovernment Training Academy
since 2002 all communities recording the residence data of persons living in Austria online via the internet
possible to obtain a complete list of all residence of a person in Austria by one mouseclick
including contact address in the case of prisoners and homeless people
linked with the Register of Buildings and Dwellings as well as the Register of Addresses
ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically
basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card
also enterprises can use individual data
http://zmr.bmi.gv.at
Residence Register
eDelivery Service
Backoffice Portal
HELP.gv.at Electronic File System (ELAK), Central Register
www.zustellung.gv.at
1 2 3
goal: constant procedures
1) eDelivery
3) Login with eID (citizen card)
4) Save or forward official notices
e.g.: eDelivery
2) eMail notification
delivering documents is key for eGovernment
a consistent model of electronic delivery has to complete such effort
Application independent electronic delivery
Official signatures serve to facilitate recognition of the fact that a document originates from an authority.
electronic documents need the potential for being authentic - even if printed on paper such documents shall keep validity
Tax Online • auditors, notaries, lawyers, individuals
and enterprises • income tax, corporate tax, value-
added tax declaration, … • integration of electronic work flow
re-allocate personnel resources from data recording to operations with a higher value added
Good practices ….
eJustice-eLaw law making and off publication eCustoms electronic customs clearing
eCommercial Register, eLand Register, Real Estate Database
eHEALTH Services
medical data, medication, insurance status
Lets walk the way together …
e-Government - it is a journey ….
…… NOT a destination
Conclusion
we clearly have to identify our strategic goals
Questions?
[email protected] Federal Chancellerey / ICT-Strategy
http://www.help.gv.at/
http://www.digital.austria.gv.at/
http://reference.e-government.gv.at/ Results and specifications available online (unfortunately mostly only in German ☺, but we’re doing our best … )
Thank you!