installation instructions ds550x sw 6.2.0 c1

HEALTHCARE Imaging Services

Enclosure

Document No: DD+DIS066.12E

NOTE:

Dispose the enclosure document after finishing your task (observe the confidentiality note below).

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Revision 0

06-2012 printed in Germany

Agfa Company Confidential

Document Node ID: 36132956 Enclosure_e_template_v07

Copyright © 2012 Agfa HealthCare N.V.

DRYSTAR 5500 / DRYSTAR 5503Type 5364 / 100/300

Installation Instructions for Software ≥ 6.2.0_C1

► Purpose of this document

This enclosure is part of Software Release 6.2.0_C1 and higher versions.

It describes all steps of the software installation procedure.

► Referenced Documents

Document Title

DD+DIS065.12E DRYSTAR 5500 / DRYSTAR 5503 SB 60: Software 6.2.0 available and Introduction of CF Card Reader

For updated information to Software 6.2.0_C1 or information about a software higher than 6.2.0_C1 refer to the Agfa Healthcare Library: Hardcopy > Dry Imagers > DRYSTAR 5500 > Service Bulletin

DD+DIS066.12E Enclosure

DOCUMENT CONTROL NOTE:

The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.

► Manufacturer

Agfa HealthCare N.V.

Publisher

Agfa-Gevaert HealthCare GmbH Tegernseer Landstraße 161 D - 81539 München Germany

Copyright 2012 Agfa HealthCare N.V.

All rights reserved. Technical modifications reserved.

AGFA and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V.

WARNING:

Improper operation or service activities may cause damage or injuries.

INSTRUCTION:

(1) Read the "Generic Safety Directions" document (see Agfa HealthCare Library => General Info => Agfa HealthCare => Publications => Service Manual) prior to attempting any operation, repair or maintenance task on the equipment.

(2) Strictly observe all safety directions within the "Generic Safety Directions" and on the product.

Revision 0 DRYSTAR 5500 / DRYSTAR 5503 of 35 06-2012 Type 5364 / 100/300 Agfa Company Confidential





LIST OF CONTENTS

1 SOFTWARE INSTALLATION VIA REMOTE_EMERGENCY_INSTALL.BAT FILE .................6

2 OTHER SOFTWARE UPGRADE METHODS ........................................................................13

2.1 Software Installation via Browser............................................................................................13

2.2 Software Upgrade via CF Card...............................................................................................18

2.3 Software Installation from Scratch: Emergency Software Installation via CF Card................21

3 APPENDIX..............................................................................................................................25

3.1 Setup of the HyperTerminal for serial Connection..................................................................26

3.2 Getting the IP Address of the Printer ......................................................................................28

3.3 Booting with the Boot CF Card or Boot Floppy and resetting the IP Address of the Printer to default (169.254.10.10)...........................................................................................................28

3.4 Adjusting the IP Address of the Service PC ...........................................................................30

3.5 Troubleshooting Problems when executing File "remote_emergency_install.bat".................35

3.6 Troubleshooting a failed Software Installation ........................................................................35




Subject DRYSTAR 5500 / 5503 Installation Instructions for Software 6.2.0_C1 and higher versions

SCOPE OF DELIVERY:

Contents of the software ZIP File:

Printer Software for installation via batch file (network), browser or CF card

Java Virtual machine "jre_1_5_0_03-windows-i586-p.exe". Required in exceptional cases only.

This document

REQUIRED TOOLS:

Enclosed a list of minimum required tools. See also NOTE next page for additional tools.

For software update via batch file:

o Service PC

o Network cable*

For software update via network (browser):

o Service PC with browser. Following browsers were successfully tested:

- Internet Explorer 8 and 9

- FireFox 7.0

o Network cable*

For software update via CF card**:

o Service PC with CF card reader

o CF card (part of printer delivery if printer has CF card reader installed) *Recent PC models autodetect the type of network connection: The standard network cable can be used for connection between printer and PC. For PC models which do not autodetect the type of network connection a crossed network cable (commercially available or spare part number CM+3366850) is required. ** Drystar 5503 with SN ≥ 18904 have a CF card reader installed ex factory. Printers below this serial number have a floppy drive installed.





NOTE:

To be prepared for troubleshooting and creating or reloading a backup of the machine specific data be sure to have following tools available:

CF card reader (e.g. external USB CF card reader)

CF card 1 GB (e.g. via spare part number: CM+3433562 or purchase it locally)

Floppy drive (e.g. external USB floppy drive)

A new, formatted 3,5 inch floppy disk

RS232 interface (e.g. USB to RS232 serial converter)

RS232 cable to connect to the printer RS232 interface: 25 pin, SUB-D, female DTE

REQUIRED TIME:

Approximately 1 hour:

15 minutes preparation

30 minutes software installation

15 minutes verification

NOTE:

For new features and solved bugs refer to Service Documentation chapter 3.8, Software Releases, Patches.

This software can be used to perform a software upgrade or software installation from scratch (e.g. after exchange of the hard disk drive):

Recommended procedure for the software upgrade: Via remote_emergency_install.bat file. See section 1.

Other possible upgrade procedures:

o Via browser. See section 2.1.

o Via CF card, if installed in the printer. See section 2.2.

Recommended procedure for a software installation from scratch: Via remote_emergency_install.bat file. See section 1.

Other possible software installation procedure from scratch: Emergency installation via CF card, if CF card is installed in the printer. See section 2.3.





1 Software Installation via remote_emergency_install.bat File

IMPORTANT:

Skip steps (1) to (8) if the printer is in ERROR SYSTEM FAILURE status or after exchange of the hard disk drive.

Checking the installed Software Release and AE-Title

(1) In the key-operator menu select: 1 Show Settings – 1 General

(2) Check the installed software release: Only install the available software if it is higher than the installed software.

(3) Select:2 Show Settings – 3 Network - Dicom

(4) Write down the AE-title to compare it with the AE-title after the upgrade.

(5) Write down the printer IP address.

(6) Check the printer queue: It has to be empty.

Printing Reference Images from the Modalities (optional)

(7) Recommendation: Print one clinical image from each modality.

(8) Mark the image with a waterproof pen as image before software installation.

Preparing the Service PC

(9) Unzip the downloaded software ZIP file.

(10) If the printer is in ERROR SYSTEM FAILURE status or after exchange of the hard disk drive: Look up the printer IP address or set it back to default as described in section 3.2.





(11) Define an IP address for the Service PC by adding or subtracting "1" to the last digit of the printer IP address. Example: Printer IP address = 10.6.5.121 Service PC address = 10.6.5.122

(12) Enter the defined IP address in the TCP/IP properties window of the service PC.

For details see section 3.4, Adjusting the IP Address.

Figure 1

(13)

Use a network cable* to connect the network interface of the Service PC directly with the network interface of the printer.

*Recent PC models autodetect the type of network connection: The standard network cable can be used for connection between printer and PC. For PC models which do not autodetect the type of network connection a crossed network cable (commercially available or spare part number CM+3366850) is required. Figure 2

NOTE:


(14) Start the browser.

(15) Enter the printer IP address in the browser address window.





(16) Select: Service Engineer Tools

(17) Enter username and password.

(18) Select: <Enter service command session>

Performing a Backup of the Machine specific Data

(19) Select menu: 3 Save Data - 2 Machine specific data – 1 Save data to this computer

(20) Copy the backup to the local service PC.

Performing the Software Installation

(21) In the Windows Explorer go to <directory where you unziped the software> \DS550X_6.2.0_C1*\disk\

*This directory name may differ for a higher software version.

(22) Double-click file remote_emergency_install.bat

See section 3.5 if error 'jview' is not recognized as an internal or external command' is popping up. Note, that this error may pop-up only for half a second.

(23) Enter the printer IP address and click on install.

Figure 3

(24) Select YES to backup configuration files: A backup of the printer specific data is created and copied to RAM.

See also IMPORTANT note below.

Figure 4





IMPORTANT:

In some cases it is required to select No at question "OK to backup configuration files and RESTORE them afterwards". Examples: After installation of a new hard disk drive or if the backup is corrupted. In this case it is required to restore the machine specific data after successful software installation as described on next page.

(25) Perform following step only, if one of following error messages occurs:

A) ** Error: Connection timed out connect

Check service PC network settings

Boot the printer with boot CF card / boot floppy if printer shows error message “ERROR System failure”. For details see section 3.3.

B) ** Error: No route to host connect

Check the network cable

Figure 5

(26) Enter the FTP username and password.

Figure 6





(27)

Perform following step only, if the display hangs with message "Path = C:\public":

Disable the Firewall and / or the Antivirus software of the service PC.

Click on STOP now followed by INSTALL.

Figure 7

(28)

Wait until the message is displayed "Installation successful". Depending on the printer hardware status this may take up to 20 minutes after start of the software installation procedure.

Refer to section 3.6 if 30 minutes after start of the software installation procedure the printer is still hanging with message 'Wait selftest proceeding’ or starts up with message ‘ERROR System Failure’.

Figure 8

(29) When finished with software installation, the printer shows following message at the local keypad:

DO NOT DOWNGRADE THE SOFTWARE TO A VERSION LOWER THAN 6.2.0. IT CAN CAUSE PROBLEMS.

Press the confirm key.

Performing a Restore of the Machine specific Data

IMPORTANT:

Steps (30) and (31) are required only, if the machine specific data are not available on the hard disk drive. This is the case for example, if the hard disk drive has been exchanged.

(30) On the local keypad select service menu: 5 Install data - 2 Machine specific data

(31) Follow the instructions on the local display.






(32) If the machine specific data are lost or corrupted: Load factory defaults and install the Thermal Head floppy if the Thermal head has been exchanged. For information how to get the required data refer to following documents:

DRYSTAR 5500 SB29, DD+DIS166.05E, TH Floppies as of 01/2004 available on Agfa Intranet

DRYSTAR 5500 SB32, DD+DIS388.05E, Factory Backup of Drystar 5500 Printers available via MEDNET







(38) Select browser menu: 3 Save Data - 2 Machine specific data – 1 Save data to this computer

(39) Copy the backup to the local service PC and from there to floppy or CF card.

Verifying the Software Installation


(41) Check the installed software release. It has to show :6.2.0 C1 (or higher, if a higher version is available)

(42) Select menu: 2 Show Settings – 3 Network - Dicom





(43) Compare the AE-title of the printer with the AE title before the upgrade: If it is identical, this is a proof that the printer configuration is still present.

(44) In the service menu select: 8 Adjust & Calibrate – 4 Print Testimage

(45) Print a SMPTE_lin.TIF and a medical_image.tif test image.

(46) Reconnect the printer to the hospital network.

(47) If possible, print a technical and medical image of each modality.

(48) At the light box check the image quality of all images.

(49) In case of image faults troubleshoot as described in the Troubleshooting Guide, DD+DIS152.08E.

Result: The software installation via remote_emergency_install.bat file is finished.




2 Other Software Upgrade Methods

Following other software upgrade methods are available:

Software installation via browser. See section 2.1.

Software installation via CF card. See section 2.2.

Emergency software installation via CF card. See section 2.3.

2.1 Software Installation via Browser

IMPORTANT:

The software installation via browser does not work in following cases:

In combination Windows XP SP3 and Internet Explorer 6.

If the current printer software is below 4.0.0_C1.




(3) Select:2 Show Settings – 3 Network - Dicom

(4) Write down the AE-title to compare it with the AE-title after the upgrade.

(5) Write down the printer IP address.









Preparing the Service PC


(10) Define an IP address for the Service PC by adding or subtracting "1" to the last digit of the printer IP address. Example: Printer IP address = 10.6.5.121 Service PC address = 10.6.5.122

(11) Enter the defined IP address in the TCP/IP properties window of the service PC.

For details see section 3.4, Adjusting the IP Address.

Figure 9

(12)

Use a network cable* to connect the network interface of the Service PC directly with the network interface of the printer.

*Recent PC models autodetect the type of network connection: The standard network cable can be used for connection between printer and PC. For PC models which do not autodetect the type of network connection a crossed network cable (commercially available or spare part number CM+3366850) is required.

Figure 10











(18) Select menu: 3 Save Data - 2 Machine specific data – 1 Save data to this computer

(19) Copy the backup to the local service PC.

Performing the Software Upgrade

(20) In the Service Menu select: 5 Install data - 1 Software -1 Install Data from this computer

Service - Install

Choose Dataset Browse .....

Proceed Go Back Reset Values

Welcome to thisDryStar 5500 printer

5364_enc_503.cdr

Figure 11

(21) Select Browse and go to directory: <directory where you unziped the software> \DS550X_6.2.0_C1*\browser

*This directory name may differ for a higher software version.

(22) Select file SWR_drystar5500_R6.2.0C1.zip*

*This file name may differ for a higher software version.





(23) Select <proceed> The software is copied to the hard disk drive (takes approx. 5 minutes)

(24) Select: proceed with the next step

(25) Select <Go back> followed by <leave remote session>.

(26) Select <no> at question: Do you want to confirm this service intervention.

Service - Install

Install software:

To initialise the new SW a reboot is necessary Please confirm reboot at exit of Service Level

Proceed with the next step

Welcome to thisDryStar 5500 printer

5364_enc_504.cdr

Figure 12

(27) Select <Yes> at question: Do you want the printer to reboot now?

The software installation is performed automatically now. The printer makes automatic reboots in between. The software installation takes approx. 15 minutes.

Figure 13















(34) Select browser menu: 3 Save Data - 2 Machine specific data – 1 Save data to this computer

(35) Copy the backup to the local service PC and from there to floppy or CF card.

Verifying the Software Upgrade







(42) Reconnect the printer to the hospital network.








Result: The software upgrade via browser is finished.

2.2 Software Upgrade via CF Card




(3) Select:2 Show Settings – 3 Network - Dicom and write down the AE-title to compare it with the AE-title after the upgrade.




Disconnecting the Network Cable


(7) Remove the network cable, to ensure, that nobody sends print-jobs to the printer during the software upgrade.

Preparing the CF card


(9) Copy the content of subdirectory 'disk' to CF card: The single files (startup.com etc.) have to be directly in the root of the CF card.





(10) Insert the CF card in the CF card reader.

5364_enc_901.cdr

Figure 14

(11) In the key-operator menu select: 5 Save Configuration

(12) Follow the further instructions on the screen.


(13) In the Service Menu on the local keypad select: 5 Install data - 1 Software - 1 CF/Floppy disk

(14) Press the confirm key and follow the further instructions on the local keypad.

(15) When the software is copied to the hard drive, the message shown in Figure 15 appears: Press the confirm key.

INSTALL software:To initialise the new SWa reboot is necessary.Please confirm reboot atexit of Service Level.

Service 5-1Install

ok

536408aa.cdr

Figure 15

(16) Press the confirm key to reboot the printer: The software installation is performed automatically now. The printer makes automatic reboots in between. The software installation takes approx. 20 minutes.

Printer data has beenchanged !To initialise the dataa reboot is necessary.Do you want the printerto reboot now ?

Service exit

yesno

536408ab.cdr

Figure 16










(18) In the Keyoperator Menu on the local keypad select: 5 Save Configuration

(19) Press the confirm key and follow the further instructions on the local keypad.

(20) Copy the backup to the hard disk of the service PC to have a safe copy.








(27) Reconnect the network cable.







Result: The software upgrade via CF card is finished.

2.3 Software Installation from Scratch: Emergency Software Installation via CF Card

NOTE:





(3) Select:2 Show Settings – 3 Network - Dicom and write down the AE-title to compare it with the AE-title after the upgrade.








Disconnecting the Network Cable


(7) Remove the network cable, to ensure, that nobody sends print-jobs to the printer during the software upgrade.

Preparing the CF card


(9) Copy the content of subdirectory 'disk' to CF card: The single files (startup.com etc.) have to be directly in the root of the CF card.


NOTE:

Skip steps (10) and (11) if the printer is in ERROR SYSTEM FAILURE status or after exchange of the hard disk drive.


(11) Follow the further instructions on the screen.



5364_enc_901.cdr

Figure 17





(13) Switch off/on the printer.

(14) After approximately 3 minutes the question is displayed: Are you sure to proceed? Refer to Figure 18. Press the confirm key.

EMERGENCY SOFTWARE INSTALLATIONAre you sure to proceed?HARRDISK will be formatted.On keypad: (V) to proceed, (X) to abortOn terminal keyboard: (Y)es or (N)o

536408ah.cdr

Figure 18

(15) Select the confirm key or the Cancel key, depending on whether you want to preserve the machine specific data or not.

EMERGENCY SOFTWARE INSTALLATIONDo you want to preserve the printersconfiguration? If not the installationwizard has to be reexecuted.On keypad: (V) to preserve, (X) for notOn terminal keyboard: (Y)es or (N)o

536408ai.cdr

Figure 19

(16) Follow the further instructions on the display.

The software installation is performed automatically now. The printer makes automatic reboots in between. The software installation takes approx. 15 minutes.




Performing a Restore of the Machine specific Data

IMPORTANT:

Steps (18) and (19) are required only, if the machine specific data are not available on the hard disk drive. This is the case for example, if the hard disk drive has been exchanged.

(18) On the local keypad select service menu: 5 Install data - 2 Machine specific data

(19) Follow the instructions on the local display.






(20) If the machine specific data are lost or corrupted: Load factory defaults and install the Thermal Head floppy if the Thermal head has been exchanged. For information how to get the required data refer to following documents:

DRYSTAR 5500 SB29, DD+DIS166.05E, TH Floppies as of 01/2004 available on Agfa Intranet

DRYSTAR 5500 SB32, DD+DIS388.05E, Factory Backup of Drystar 5500 Printers available via MEDNET




(23) When finished, copy the backup from CF card to the service PC to have a safe copy.












(30) Reconnect the network cable.




Result: The emergency software installation via floppies is finished.

3 Appendix

The Appendix comprises following information:

Topic Refer to

Setup of the HyperTerminal for serial Connection 3.1

Getting the IP Address of the Printer 3.2

Booting with the Boot CF Card or Boot Floppy and resetting the IP Address of the Printer to default (169.254.10.10)

3.3

Adjusting the IP Address 3.4

Troubleshooting Problems when executing File "remote_emergency_install.bat"

3.5

Troubleshooting a failed Software Installation via "remote_emergency_install.bat" File

3.6




3.1 Setup of the HyperTerminal for serial Connection

IMPORTANT:

The Hyper Terminal setup as displayed here can be used for all AGFA HealthCare printers and digitizers.

It is based on Windows XP.

For Windows Vista and Windows 7 the Hyper Terminal is not available anymore.

Instead of the HyperTerminal the freeware program "Tera Term" is recommended to connect to terminal level:

(1) To start the setup of the HyperTerminal, go to: <Programs - Accessories - HyperTerminal - HyperTerminal>

Figure 20

(2) Enter a name for the connection, e.g. AGFA.

Figure 21





(3) Select COM1 or COM2 for communication port (depending on what you are using on the Service PC).

Figure 22

(4) Make the setup of the HyperTerminal session as displayed here:

- 9600 Bps

- 8 data bits

- No parity

- 1 stop bit

- Flow control Xon/Xoff

(5) Select "OK".

Figure 23





3.2 Getting the IP Address of the Printer

Following six possibilities exist to get the printer IP address: A) Printer is booted up:

1. Select Key-operator menu "2 Show Settings - 3 Network-Dicom".

2. Select Service Menu "1 Show info - 2 Network Info".

B) Printer hangs with "Error - System Failure":

1. Look-up the IP address in file "infocounters_old\0\infocounters.txt, which is located in the backup ZIP file on floppy or a previous backup made via browser.

2. Connect from the Service PC to the printer via Hyperterminal (see section 3.1) and type "show info": Parameter "Net ID" shows the printer IP address.

3. Connect from the PC to the printer via Hyperterminal (see section 3.1) and switch off/on the printer: After approx. 130 lines the line "TCP/IP Net0 Internet address is <printer IP address>" is displayed.

4. Connect from the Service PC to the printer via Hyperterminal (see section 3.1) and type "sym -p": Parameter "symbol NET.ADDRESS" shows the printer IP address.

3.3 Booting with the Boot CF Card or Boot Floppy and resetting the IP Address of the Printer to default (169.254.10.10)

The unzipped software has one subdirectory 'disk0' with 2 files (startup.com and disk.id). They are copied to CF card or floppy to create a ‘boot CF card’ / ‘boot floppy’.

When booting with the ‘boot CF card’ / ‘boot floppy’, the IP address of the printer is temporarily set back to default (169.254.10.10). Additionally the necessary drivers are loaded to be able to perform an emergency software installation via “remote_emergency_install.bat” file.

After boot-up with the ‘boot CF card’ / ‘boot floppy’ the printer shows ERROR – System failure. It does not delete any files on the hard disk however.

Use the boot CF card / boot floppy in following cases:

A) To set back the IP address to 169.254.10.10 for remote emergency software installation

B) To prepare the printer for installation via “remote_emergency_install.bat” file in case it does not boot anymore.





(1) Copy the content of subdirectory ‘disk0’ of the unzipped software to CF card or floppy: The single files (startup.com and disk.id.) have to be directly in the root of the CF card or floppy.

(2) Insert the CF card / floppy in the CF card reader / floppy drive.

(3) SSwitch off/on the printer.

(4) Wait approx. 1 minute, until the printer shows: ERROR - System failure:

Now the printer is prepared for emergency software installation via “remote_emergncy_install.bat” file.

(5) Remove the ‘boot CF card’ / ‘boot floppy’.

(6) Adapt the Service PC IP address to 169.254.10.11 with subnet mask 255.255.0.0 or set it to “Obtain an IP address automatically”. For details see section 3.4.

(7) Continue with software installation via via remote_emergency_install.bat file as described in section 1.

For printer IP address use 169.254.10.10 or leave it empty and select <Yes> at question “Do you want to use the default IP-address with a cross-link cable”?

Figure 24





3.4 Adjusting the IP Address of the Service PC

To connect the printer and the Service PC via network, the IP address of the Service PC has to be adapted.

Proceeding:

(1) Look up the printer IP address and subnet mask in the printer key operator menu "1 Show settings - 3 Network (DICOM)".

(2) Define an IP address for the Service PC by adding or subtracting "1" to the last digit of the IP address. Example: Printer IP address = 192.168.2.4 Service PC address = 192.168.2.3 or 192.168.2.5

(3) Enter IP address and subnet mask. See:

Section 3.4.1: Adapting the PC Address if Operating System is Windows XP

Section 3.4.2: Adapting the PC Address if Operating System is Windows 7

3.4.1 Adapting the PC Address if Operating System is Windows XP

(1) Select menu:

(2) Start – Settings – Network Connections – Local Area Connection

Figure 25





(3) Select: <Properties>

Figure 26

(4) Select Internet Protocol (TCP/IP).

(5) Select: <Properties>

Figure 27





(6) Enter IP address and subnet mask. See NOTE below.

(7) Select OK.

(8) Select OK in the Local Area Connection Properties window.

(9) Select Close in the Local Area Connection Status Window.

Figure 28

NOTE: *Default Subnet Masks (set for NO subnetting):

Class First 3 digits of IP address Subnet mask

A 1...127 255.0.0.0

B 128...191 255.255.0.0

C 192...223 255.255.255.0





3.4.2 Adapting the PC Address if Operating System is Windows 7

(1) Go to Start Control Panel.

(2) Select Network and Sharing Center.

Figure 29

(3) Select Local Area Connection.

(4) Select button <Properties>.

Figure 30

(5) Double-click Internet Protocol Version 4 (TCP/IPv4).

Figure 31





(6) Enter IP address and subnet mask. See NOTE below concerning Subnet mask.

(7) Select OK.

(8) Select Close in the Local Area Connection Properties window.

(9) Close the ControlPanel/Network Connections Window.

Figure 32

NOTE: *Default Subnet Masks (set for NO subnetting):

Class First 3 digits of IP address Subnet mask

A 1...127 255.0.0.0

B 128...191 255.255.0.0

C 192...223 255.255.255.0






3.5 Troubleshooting Problems when executing File "remote_emergency_install.bat"

Executing the Remote_Emergency_install.bat file requires the Java Virtual Machine from Sun. If this is not installed, the user interface for the software upload is not displayed.

Proceeding:

(1) From unzipped software file downloaded from The Agfa HealthCare Library select directory: \Java for PC

(2) Double-click on file jre_1_5_0_03-windows-i586-p.exe to install the Sun Java VM.

(3) Follow the further instructions.

(4) When installation is finished, reboot the service PC.

(5) Double-click again on file: Remote_Emergency_install.bat

3.6 Troubleshooting a failed Software Installation

In case the software upgrade via Remote_Emergency_install.bat file was not successful, e.g. printer is 10 minutes after the last reboot still hanging with message 'Wait selftest proceeding’ or starts up with message ‘ERROR System Failure’ proceed as follows:

(1) Connect the service PC to the printer via RS232 cable and open a terminal session: Check the current status of the printer.

(2) In case there is an evidence of a failed software installation, restart the batch file and retry the software installation with the batch file.

(3) If the problem persists, boot the printer with the ‘boot CF card’ / ‘boot floppy’. For details see section 3.3.

installation instructions ds550x sw 6.2.0 c1

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