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CEO’s Message | November Health Fairs | Airia Nightlife Unplugged Now Open | Construction Update | Holiday Drives at Gila River Casinos

Team Member Survey | Guest Service Q & A | Community Corner | Excellence Award & Team Performance Winners | Photo Hunt

In this issue...

N O V E M B E R 2 0 1 2

A Monthly Publication for the Team Members of Gila River Casinos.

progress and will be ready to make its debut in the summer of 2013. General Manger Jeff Martin and I sat down recently and discussed new construction developments. The structure is moving along so fast it is hard to keep up and the excitement is really starting to build as we get closer and closer to opening.

Meanwhile, outside Wild Horse Pass Hotel & Casino, the Simon Premium Outlets are nearing their own opening date. Construction is underway on a walking path that will connect the new shopping experience to Wild Horse Pass Hotel & Casino. Simon has officially announced Saks 5th Avenue’s Off 5th which will be located in the shopping center and promises to announce more store names as the opening day approaches.

This year has been full of exciting projects which have made the time go by in the blink of an eye. None of these would be possible without your continued hard work and I would like to thank you. I hope you all had a safe and fun Halloween. May you and your families have a wonderful Thanksgiving filled with memories of a lifetime.

Sincerely,John J. James

Team Members,This year is flying by. Before we know it, it will be Christmas and then we will all be busy making final preparations for the New Year’s Eve parties at all three of our casinos. With all the new projects that are going on in and around Gila River Casinos it is no wonder the time has gone by so fast.

Vee Quiva Casino & Hotel is making quick

MESSAGE FROM THE CEO JOHN J. JAMES

Starting in November donation boxes will be placed in Vee Quiva, Lone Butte

and Wild Horse Pass Team Member dining rooms. Three boxes will be

placed at each location. One box will be for food donations to St. Vincent de

Paul, one box will be for jackets that will also benefit St. Vincent de Paul.

The final box will be for new and unwrapped toys and will benefit children of the Gila River Indian Community. Donations will be accepted until December 18th.

Wild Horse Pass Hotel & Casino and Vee Quiva Casino will hold health fairs this November as part of GRGE’s “Working on a Healthy Team” campaign. The health fairs are a great opportunity to speak to vendors and learn more about the options provided by your Gila River health care plan. Free flu shots will also be offered on site at each of the health fairs.

•VeeQuivaCasino–Tuesday, November 13th •WildHorsePassHotel&Casino Tuesday,November27th

CONSTRuCTION uPdATE

N O v E M b E RH E A L T H F A I R S

Airia Nightlife Unplugged is now open. The newly redesigned space at Wild Horse Pass Hotel & Casino ishometolivemusic,greatfood,craft beer and delicious wine. The new venue will be open: Wednesday & Thursday: 4pm to 10pm,Friday&Saturday:4pmto2amandSunday:11amto10pm.

The Vee Quiva Casino & Hotel project is making quick progress. With crews hustling and Team Member preparing for the opening next year the structure comes closer and closer to reality with each passing day. For continuing updates on construction progress check teamworks.wingilariver.com where you can browse pictures, check the project timeline and view the live cam of the construction as it is happening.

The Gila River Indian Community has partnered with SRP to provide renewed life to the long dormant Gila River. The project, which will restore wetlands and wildlife habitat along the river, is

scheduled to be completed in 2029.

COMMuNITY CORNER

C u S T O M E R

This month Gila River Casinos would like to hear from you. November 12th – 19th the TeamWorks intranet site will host an online survey to determine how Team Members feel about the work environment and culture here at Gila River Casinos. The data gathered will be used to improve the workplace and is very important for providing the best workplace possible. The online survey is fast and easy, your responses are completely confidential.

Q: “Why should I deliver exceptional experiences all the time?”

A: Sure, it’s great for our guests. And, it’s great for the casino. But what’s in it for you, right? Lots. By simply smiling and looking for opportunities to help, you’ll typically get back what you give. It’s the “Rule of Cause & Effect,” meaning that the people you encounter will be friendlier, the shift will go by much faster and you’ll enjoy your experience here even more. So, guest service is actually for YOU... not to mention things like promotion, better tips, helping the Community and much more.

Q: “What if I just had a fight with my significant other, or if it’s five minutes after my shift is over, and I don’t feel like it?”

A: We ALL have baggage to carry from money to relationships, car trouble to tax time, and everything in-between. However, we’re in the entertainment business and guests make a conscious choice about their disposable income. In short, if you had $40 to spend on having a good time this month, would you go to the place with the fun, friendly staff or the other place with the grumpy ones? Easy decision. So be sure to always leave negative baggage at the back door. Guests don’t want to see it and shouldn’t be expected to carry it for you, regardless of the circumstances.

Q: “I feel like there’s no support in my department and my boss makes it really hard to give great service. What do I do?”

A: The worst thing to do is to get negative too and start spreading venom through your department. Peers tend to emulate what they see... so if you’re holding yourself accountable and doing all you can (even if the person above you isn’t), you’re leading by example. And then, simply encourage others to do the same by focusing more on what CAN be done instead. If so, your department will magically change over time. Guaranteed.

T E A M M E M b E R S u r V e y

Find at least five differences in this image of the outlet mall construction site and

submit your answers to Justin Sullivan in Public

Relations for a chance to win a pair of movie tickets. Just

be sure to include your name, department, extension and your location to be eligible

to win. One winner from each property will be drawn

each month. Good Luck!

Last month’s winners: Darren Funiestas – VQMelissa Jackson – WHP

Neebah Jones - LB

Must be a current GRGE/Ovations Team Member to participate.

ExCELLENCE AWARd WINNERS FOR THE MONTH OF OCTObER

TEAM PERFORMANCE AWARdS FOR THE MONTH OF OCTObER

Ovations Ahearn Yazzie WHP

Cage & Collections Daniele Kedekein VQ Jeffrey Baie LB

Casino Games-Poker Alma Topete VQ

Casino Games-Table Games Cheyenne Hayes VQ Regina Manuel WHP

Casino Marketing-Players Club Francis Martin Jr. WHP

Hotel Operations Christopher Kehoe WHP Vullnet Mullaj WHP

Information Systems Jessica Swanson WHP

Operations-Housekeeping Francine Salkey LB Natividad Valenzuela WHP

Security Edward Cruz VQ

Slot Floor Barbara Van Winkle WHP

Cage & Collections Jennifer Lazarus VQ Jessica Sagarnaga VQ Renee Starr VQ Araceli Zaragoza VQ Mandi Rios VQ Karen Daniels VQ Codee Martinez VQ Ryam Royong VQ Amanda Van Eimeren VQ

Casino Games-Table Games Robyn Peters WHP Kimberly Knoll WHP Christopher Matsey WHP Miguel Mendoza Jr. WHP Robert Ross WHP Cheryl Knapowski WHP Carter Spry WHP Jeff Towns Jr. WHP Juan Aviles WHP Amy Hommen WHP

Information Systems Donald Bowman LB Laura Thomas LB Russell Quick LB Edward Ufalusi LB Michael Arciga LB Brian Trutenko LB

Operations-Maintenance Mark Larimore VQ Joseph Huff II VQ Richard Yellowtail VQ Delveccio Grey VQ Carlos Moreno VQ Joseph Narcia VQ

Operations-valet Lechelle Yazzie VQ Princella Cly VQ Michael Mejia III VQ Michael Goldman VQ Tomas Lozano Jr. VQ

Security Yohel Aguiar LB Barbara Nevarez LB Evelyn Day LB Mike Barron VQ Diane Rascon VQ