insurance executive briefing 08052014
DESCRIPTION
PythagTRANSCRIPT
Our expertise. Your potential.
Pythagoras & Cisilion
Insurance Executive Briefing
8th May 2014, London
Andy Cowdrill - Sector Manager
Richard Bowes – Microsoft Solution Director
Paul Bartram – Head of Pre-Sales
Agenda
16.00
Introductions
17:30
Innovation Suite
16:15
Market Trends
17:50
Q & A
16:30
Drive Efficiency
18:00
Drinks Reception
About Pythagoras
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80 Strong team
Delivering solutions across the
stack
Offices across the UK and
Europe
Accelerators
Insurance Sector Team
Integration experience
Delivering strategic solutions across the Microsoft technology stack (Microsoft Dynamics CRM, SharePoint, Office 365 and Yammer) to leading Insurance organisations throughout the UK.
About Cisilion
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Systems Integrator
42 Countries
5 Continents
Business led not technology
led
14 qtr ’s of double digital
growth
Award winning customer service
Formed in 2000
Microsoft Dynamics CRM
LyncSharePoint
Yammer
Office 365
Our Expertise. Your Potential.Delivering solutions across the Microsoft Stack to leading organisations throughout the Globe.
Market Trends
1 2 3BDM Strategy
Mobile Working
Leverage Value of Data
3 key market drivers….
One View…..
Keep it simple…. 5 considerations
Map User Journey’s
Start SmallRollout Strategy
Integration and Consolidation
1 32 4 5
User Requirements
1
Solution Showcase
Paul Bartram
Pre-Sales Consultant
Touch points overview
PeterHead of Communications
“I can quickly create and manage targeted campaigns, track responses and create follow up activities for identified business opportunities”
Campaign Management
NewsletterSent to prospectiveBrokerage Contact
New Brokerage reads email and
looks at our website
CompletesContact us form
Automatic reply Email Sent
ValueAbove X
BDM SupportCalls/Sends info and
records updates
Add to Marketing List(s)
Generate EmailsFor
Events/Updates
InformationRecieved
Registers for event(s)
Automatic confirmation
Email Sent
Prior Event communications
Emails/SMS
InformationRecieved
AttendsEvent
Automatic thank you Email Sent
Add to Marketing List(s)
Next relevant Event(s)
Scenario 1: Broker/Client on-boarding journey
PeterHead of Communications
“I can quickly create and manage targeted campaigns, track responses and create follow up activities for identified business opportunities”
In summary...
Segmentation, Marketing Spend, Delivery
- Ability to quickly and easily build effective campaigns
- Seamlessly segment client data
- Improve targeting capabilities
- Enhance client profiling (KYC)
- Confidently track communications to and from client
Campaign Management
RichardBusiness Development Manager
“My dashboard allows me to identify open opportunities and evaluate the team goals.
With a full 360 degree view of companies and contacts I can easily identify other opportunities.”
Broker Development Management
ValueAbove X
BDM SupportCalls/Sends info and
records updates
Scenario 1: Business Development Managers journey
Review/next contact
Due
AppointmentScheduled
BrokerCalls to Reschedule
appointment
BDM NotifiedBDM
Researches Brokerage/Broker
Call to Confirm
Automatic confirmation
Email Sent
AttendsRecords
Outcome(s)
Opportunity Created/
Record updated
RichardBusiness Development Manager
“My dashboard allows me to identify open opportunities and evaluate the team goals.
With a full 360 degree view of companies and contacts I can easily identify other opportunities.”
In summary...
Analysing, Tracking, Engaging
- Increased efficiency and productivity of field based employees
- Improved face to face interactions between brokers and clients
- “On the move” activity logging
- Timely access to data anytime, anywhere, anyhow
Broker Development Management
ClaireManagement Information
“My dashboard allows me to identify open, won and progress opportunities and see what my BDM’s doing, so that I can assist them to close deals.
With the integrated portal and knowledge base this ensures our team respond in a timely and effective manner.”
Management Information
ClaireManagement Information
“My dashboard allows me to identify open, closed and breached service cases and show complaint lists.
With the integrated portal and knowledge base this ensures our team respond in a timely and effective manner.”
In summary...
Efficiency, Compliance, Resolution
- Single view of all client complaint cases and next actions
- Understanding of client value against case
- Seamless generation of FSA ready reports
- Effective case workload management and monitoring
- Full management audit capability and SLA’s
Management Information
- Increased efficiency and productivity
of field based employees
- Improved face to face interactions
between brokers and clients
- “On the move” activity logging
- Timely access to data anytime,
anywhere, anyhow
- Ability to quickly and easily build
effective campaigns
- Seamlessly segment client data
- Improve targeting capabilities
- Enhance client profiling (KYC)
- Confidently track communications
- Single view of all cases and actions
- Understanding of client value
against case
- Seamless generation of FSA ready
reports
- Full management audit capability
and SLA’s
Head of Communications Sales Manager Management Information
Cisilion Innovation
Suite
• Monitor and track key words from across social media within Microsoft Dynamics CRM
• Full sentiment analysis and brand presence
Microsoft Social Listening
• Full case management including social media integration
Microsoft Dynamics Service
(Parature)
• Full end to end marketing campaign management
Microsoft Dynamics Marketing
Dynamics CRM Roadmap
1 2 3FOC Workshop
Tailored Demo
Rollout Proposal
Call to action….
Question Time