Intensive Community Treatment Service

(ICTS)

Specialist Children and Young People’s Service

Easy read patient information leaflet

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A member of staff or a carer can support you to read this booklet. They will be able to answer any questions that you have.

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Introduction

This leaflet is about the home based treatment you can receive from the Intensive Community Treatment Service.

What is the Intensive Community Treatment Service?

This service works with young people up to the age of 18 with serious mental health problems. These problems have a big impact on you and your family.

Our teams provide you with a lot of support with your mental health problems. This could be by talking with you and helping to make a plan about how to manage your mental health problems.

All the members of our teams are here to support you. If you need help quickly we can see you within 4 to 24 hours.

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What is home based treatment? Home based treatment means

that we will support you at home. This can be in a one-to-one meeting or over the phone.

We will work with you, your family and support staff to make a plan to support you.

We hope that we can support you to stop you going into a mental health hospital.

Support when leaving hospital

We can help people to plan their move from a mental health hospital back into the community. We can then support people when they are living back in the community.

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Flexible service We can arrange to see you at:

hospital

your home

somewhere else such as your school or your GP surgery

You just have to tell us when

you would like to meet and at what time. We can make sure that we do not meet at times when you are doing any of your activities.

Interpreters Staff can arrange an interpreter

if you need one.

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Contacting the teams The telephone numbers are: Sunderland and South Tyneside - 0191 566 5500

Newcastle and Gateshead - 0191 246 6913

Intensive Community Treatment Service hours are:

8am-9pm, seven days a week, 365 days a year

Outside of these hours you can contact: South of Tyne Initial Response Team Tel: 0303 123 1145

Newcastle/Gateshead Crisis Resolution and Home Treatment Team Tel: 0191 814 8899

They will deal with your call and offer you support over the telephone.

Your details will be passed to the team once we are open again.

Problems, complaints or suggestions Cumbria, Northumberland,

Tyne and Wear NHS Foundation Trust has a complaints policy. We will give you a leaflet about how to make a complaint If you think that we could improve our service then please let a nurse know your idea.

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Easy Read version made by Skills for People

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch. This information can be made available in a range of formats on request (eg Braille, audio, larger print, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre

2019 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref, PIC/698/1119 November 2019 V4 (ER)

www.cntw.nhs.uk Tel: 0191 246 7288

Review date 2022

@cntwnhs CNTWNHS